Paying bills can be a hassle. Between keeping track of due dates, mailing in checks, and ensuring payments are received on time, it can quickly become overwhelming. However, with Keys Energy Online Bill Pay, you can simplify the process and take control of your finances.
In this article, I’ll explain exactly how Keys Energy’s online bill pay works, outline the key benefits, and provide tips for getting started. As a Keys Energy customer myself, I’ve found online bill pay to be a total game-changer that saves me time and gives me peace of mind each month.
How Does Keys Energy Online Bill Pay Work?
You can check your account balance, see past bills and payment history, make one-time or recurring payments, and more with Keys Energy’s online bill pay system.
To begin, all you have to do is make an account on the Keys Energy website. Name, account number, email address, and phone number are some of the basic details you’ll be asked for.
Once your account is set up, you can:
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View Account Balance & Usage See your current balance, payment due date, usage details and payment history.
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Make One-Time Payments: Securely pay your bill online anytime with a credit/debit card or electronic check.
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Set Up Recurring Payments: Schedule automatic monthly payments so your bill is always paid on time.
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Go Paperless: Opt into paperless billing to receive bills electronically instead of by mail.
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Access Past Invoices: Lookup and print previous bills going back 24 months.
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Update Account Information: Change your mailing address, phone number, email, and more.
So in just a few minutes, you can have complete control over your account! The online platform is user-friendly, intuitive, and optimized for desktop, tablet, and mobile access.
4 Key Benefits of Online Bill Pay
Switching to Keys Energy online bill pay provides a number of advantages:
1. It Saves Time
Manually paying bills is time-consuming. You have to write and mail checks, track payment confirmations, and stay on top of due dates. With online bill pay, the entire process takes just minutes each month.
2. Payments Post Instantly
When you pay online, your payment is processed immediately. You don’t have to worry about postal delays or checks getting lost in the mail. Payments post to your account right away.
3. Avoid Late Fees
Since payments happen automatically, you’ll never miss a due date. No more late fees! Online bill pay ensures your bill is paid on time, every time.
4. Access Anywhere, Anytime
The online system is available 24/7 and optimized for all devices. You can manage payments from your laptop, tablet, or smartphone, whenever it’s convenient for you.
So in addition to saving time, online bill pay gives you reliability and flexibility. It’s a dependable system you can access on your schedule.
Tips for Getting Started With Online Bill Pay
Ready to start experiencing the convenience of Keys Energy online bill pay? Here are a few tips to help you get up and running:
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Sign up online – Creating an online account only takes a few minutes. Have your account number handy when you sign up.
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Go paperless – For maximum convenience, opt into paperless billing so bills are sent right to your email instead.
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Set up autopay – Take advantage of autopay to have payments processed automatically each month. Then, you’ll never miss a payment.
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Update your payment method – Store a preferred credit/debit card or bank account to use for payments. Update it anytime if your card information changes.
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Use mobile apps – Download the Keys Energy app on your iOS or Android device to pay bills and manage your account on-the-go.
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Add account alerts – Customize alerts for payment reminders, past due notices, outages, and more.
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Review payment history – Log in anytime to view past bills and payment details going back 24 months.
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Update account information – Keep your contact information current to receive important account notifications.
Once you complete enrollment, pay your first bill online. From there, managing payments through Keys Energy’s system becomes seamless and routine.
You might even forget that paying bills used to be a hassle before online bill pay simplified the process!
Frequently Asked Questions
If you’re new to paying bills online, you probably have some questions. Here are answers to a few commonly asked questions:
Is online bill pay secure?
Yes, Keys Energy uses industry-standard encryption to keep your account information safe. Your data is securely transmitted and protected.
When will payments post to my account?
Online payments are processed instantly when you submit them and will post to your account right away.
Can I still receive a paper bill?
You can keep receiving paper bills if you prefer. However, we recommend paperless billing for fastest delivery of your bill each month.
What if I need to update my payment method?
You can easily update the credit/debit card or bank account linked to your online account at any time if your information changes. Just log in and edit your payment method.
Will I be charged a fee for online payments?
Nope, there are no processing fees for paying your bill online through Keys Energy’s system. Online payments are completely free.
What web browsers are supported?
Keys Energy online bill pay works with all modern web browsers including Chrome, Safari, Firefox, Edge, and Internet Explorer (version 11+).
If you have any other questions, contact Keys Energy Customer Service for assistance getting up and running with online bill pay.
Take Control of Your Bills With Online Bill Pay
As you can see, Keys Energy online bill pay makes managing monthly electricity bills a breeze. It only takes minutes to set up but provides major benefits like:
- Saving time on payments
- Avoiding late fees
- Accessing your account anywhere, anytime
- Receiving paperless billing
- Setting up autopay
If you’re still relying on mailing paper checks, it’s time to give online bill pay a try! Switching over is quick and easy for all Keys Energy customers.
Sign up today to simplify bill payment and take control of your account. Having flexible, reliable online access ensures payments are processed seamlessly each month. Less hassle with payments means more time focusing on the things that matter most to you!
How to Sign Up for Electronic Debit Program
To sign up, you can submit the Authorization Form online, by mail, or visit our office.
The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.
If you would like to request a paperless monthly energy bill, please complete the following form and select the SUBMIT REQUEST button. You can also call one of our customer service representatives at (305) 295-1090 or stop by our offices at 1001 James Street, Key West, to request to go paperless. Once processed, you will begin receiving your monthly energy bill via e-mail.
If you want to access the customer portal, please create your online profile/account today!
âThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYSâ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First NameLast NameEmail Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYSâ Dispatch Center at (305) 295-1010 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.First Name*Last Name*Email Address Account Number*Service Address*Best Number to Reach MeThank you! If you have not received a confirmation email from KEYS within one business day, please contact KEYSâ Customer Service at (305) 295-1090 to ensure receipt.Oops! Something went wrong while submitting the form. If it continues, please reach out to KEYS customer service.
You can pay your bill securely online HERE.
When paying your bill by mail, please send it to the address listed below:
For those customers who are not comfortable paying their bills online, KEYSâ TELELINK telephone system lets you pay your monthly bill securely by phone whenever it is convenient for you. Call (305) 295-1000 to get started. Please note that applicable Transaction Fee charges will apply.
Help KEYS maintain your current account information. The TELELINK system works best when the telephone number you are calling from to report an outage or pay your bill by phone is the same as the one that is reflected in your account.
Keys Energy Services offers you a fast and easy way to pay your monthly electric bill. The Electronic Debit Program automatically deducts your electric bill from your checking/savings account or credit/debit card monthly. You save the time of preparing your monthly payment and sending it in.
You can authorize Keys Energy Services and your bank to automatically debit the amount of your electric bill from your checking or savings account. Each month, the money is transferred from your account to our account about 2 business days before the due date on the bill.
You can also authorize Keys Energy Services to debit the amount of your bill from your credit/debit card (Visa, Mastercard, Discover, or American Express). Please note that applicable Transaction Fee charges will apply.
Youâll know the program is in place on your account when you see the statement âDo Not Payâ in the PAYMENT TYPE field on your bill.
To be eligible for the Electronic Debit Program, your account must be free of any returned items for insufficient funds for the last 12 months.
Additionally, for those customers signing up for residential electric service, if you sign up for the Electronic Debit Program simultaneously, your initial deposit fee will be waived.
How to Sign Up for Electronic Debit Program
To sign up, you can submit the Authorization Form online, by mail, or visit our office.
The following forms are available online. You may type directly into the form fields from your computer, then submit, save and/or print the form.
KEYS will accept your payment by check, money order, cash, or major credit card when you visit KEYSâ offices at 1001 James Street. FREE customer parking is available off Grinnell Street on the buildings north (back) side. Please note that applicable Transaction Fee charges may apply.
- Monday 8:00a-5:00p
- Tuesday 8:00a-5:00p
- Wednesday 9:00a-5:00p
- Thursday 8:00a-5:00p
- Friday 8:00a-5:00p
In addition to paying your bill online or by phone, you can pay using our bill pay kiosk or payment drop boxes. Click here for more information on the bill payment kiosk. Payment drop boxes are available for your convenience at 1001 James Street or in front of the Shops of Ships Way in Big Pine Key. You may drop your payment stub and check or money order in the drop boxes 24 hours a day. Cash should not be deposited.First Name*Last Name*Business NameService Address*Account Number (Found on Billing Statement)*Best Number to Reach Me*Email Address (Optional)
For customers who are having difficulty paying their monthly energy bill, the following programs and agencies may provide some assistance â pending qualification.
KEYS offers a Senior Citizenâs/Disabled American Veteranâs discount. To find out if you are eligible for this discount, visit https://www.keysenergy.com/discount/ or contact KEYSâ Customer Programs department at (305) 295-1080.
Monroe County Social Services may be able to help if you are having trouble paying your energy bill. They administer LIHEAP (Low Income Home Energy Assistance Program) and EHEAP (Elderly Home Energy Assistance Program). To find out if you are eligible, call (305) 292-4408. This program is open to income-qualified families and individuals who need help paying their utility bills, depending on funding availability. To find out if you are eligible, call (305) 292-4408 or visit their website at www.monroecounty-fl.gov/146/Community-Support-Services. Please click here to access the LIHEAP Application Packet.
Non-profit Agencies:
- Aids Help: Call (305) 296-6196
- American Cancer Society: Call (800) 227-9954
- Cancer Foundation of the Florida Keys: Call (305) 294-7300
- Catholic Charities: Call (305) 292-9790 in Key West
- Domestic Abuse Shelter: Call (305) 294-0824
- Salvation Army: Call (305) 294-0478
- St. Paulâs Episcopal Church: Call (305) 296-5142
Please note that all agencies have different and specific qualification criteria.
Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.
Monthly Electric Bill: Frequently Asked Questions
How is my monthly electric bill calculated?â
There are several components that comprise Keys Energy Servicesâ (KEYS) monthly electric bill.
If you are a residential customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge and the Gross Receipts Tax.
If you are a small commercial customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.
If you are a large commercial customer, they include: the Energy Charge; the Demand Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.
All customers are charged a Storm Surcharge.
What is KEYS Energy Charge (also referred to as the Base Rate)?â
The Energy Charge is a fixed charge and is the cost to provide service to customers.
The Energy Charge for each class of customer is:
- Residential â $0.1107 per kilowatt-hour* (kwh)
- Small Commercial â $0.1287 per kilowatt-hour (kwh)
- Large Commercial
- $0.1287 per kilowatt-hour (kwh) for the first 5,000 kwh
- $0.1069 per kilowatt-hour (kwh) for all additional kwh
- Large Commercial Primary â $0.0965 per kilowatt-hour (kwh)
What is the Demand Charge?
Large non-residential customers are billed for their demand for electricity along with the kWh used. Demand is measured in kW. The demand is the highest amount of electricity required at any one given time. Billing Demand is not applicable to residential and small commercial customers.
The Demand Charge for Large Commercial Customers is:
- $0.00 per kW- First 20 kW
- $12.50 per kW- All additional kW
The Demand Charge for Large Commercial Primary Customers is:
What is the Power Cost Adjustment (PCA) Charge?
The actual cost of power does not always match the cost of power built into the Energy Charge. Â When power costs fluctuate above or below the cost recovered by the Energy Charge (currently $62.20/1,000 kwh), KEYS passes the increase/decrease along to customers via the PCA.â
What determines the PCA rate?
KEYS purchases all of its power from the Florida Municipal Power Agency (FMPA). Power costs from FMPA fluctuate month-to-month with the cost of energy and with the âtrue upâ from the previous month. Â Your power comes from a variety of generation sources, including natural gas, coal, nuclear and solar. Â As a result, the PCA does not directly correlate to change in any specific fuel market.
Who sets the Energy and PCA charges?
The Utility Board sets the rate structures of both the Energy Charge and the PCA. The Florida Public Service Commission (FPSC), which regulates all electric utilities in Florida, then reviews and approves the rate structure. The Energy Charge is set by the Utility Board following Public Hearings, and the PCA is set by KEYSâ General Manager & CEO based on past, present and projected power costs.
What is the Customer Charge?
The Customer Charge is a fixed amount charge to recover costs incurred regardless of energy consumption. These costs include operation and maintenance costs of transmission and distribution systems, tree trimming, meter reading and customer service.
The Customer Charge for each class of customer is:
What is the Storm Surcharge?
The Storm Surcharge is a $1.35 charge per 1,000 kWh of consumption assessed to all customers monthly to fund KEYSâ Disaster Reserve and Mitigation Fund. By resolution, the Disaster Reserve and Mitigation Fund was established to fund liabilities incurred as a result of a disaster, such as a hurricane.
What are Gross Receipts Taxes?
A 2.56-percent tax on the gross receipts of electric, gas, and telecommunications utilities in the State of Florida and is recovered from all customers, regardless of tax-exempt status. Gross Receipts Tax revenues are used for public education capital outlay funding (chapter 12B-6, Florida Administrative Code).
What can I do to reduce my monthly electric bill?
Take steps to conserve energy and reduce your consumption, log on to www.KeysEnergy.com and click on the âGrowing Greener Every Dayâ icon for ideas to get started.
*A kwh is a common unit of electric energy consumption, and the basic unit of electric energy. For example, ten 100-watt light bulbs burning for one hour use one kilowatt-hour.