How To Pay Your City Of High Point Utility Bill Online

Paying your utility bill to the City of High Point can easily be done online through their user-friendly payment portal. The city offers a few different options to pay your bill conveniently without any fees. Read on to learn all about the available payment methods and how to take advantage of them.

Overview of Paying High Point Utility Bills Online

The City of High Point offers an online customer portal through Paymentus that allows you to securely pay your utility bill You can make one-time payments or set up an account to store your information for easy automated payments each month

Some key things to know

• No fees are charged by the city for online payments
• You can pay via electronic bank draft or credit/debit card
• Payments made by 5:30pm EST on business days are posted same-day
• The portal allows you to enroll in eBill notifications and automatic monthly payments

We’ll go over the payment options in more depth below so you can pick the one that works best for you.

One-Time Payment Option

Quick one-time payment is the best way to go if you only need to make one payment. You won’t have to store any sensitive financial information within the portal.

To make a one-time payment, you simply need to have:

• Your High Point utility account number
• Your account PIN number
• An email address and phone number

With that info, you can enter the payment portal and select the one-time payment option. Enter your account details, email, phone number and payment info and you’re done!

This is a great hassle-free way to pay if you don’t want to save your information in their system or need to make an occasional payment from someone else’s account.

Registered Account with Saved Payment Method

Signing up for an account within the customer portal allows you to store a payment method for convenient future use. This way, each month you can log in and quickly make your payment without re-entering all your information.

To register, you will need to provide:

• High Point utility account number
• Account PIN number
• Email address
• Phone number
• Preferred payment method details (bank account or credit/debit card)

Once registered, you’ll be able to log into your account dashboard each month. Your payment method will be stored so paying your bill takes just a few clicks!

The portal also allows you to:

• View payment history
• Change payment method
• Set up paperless billing
• Enable text/email reminders
• Setup automatic monthly payments

For quick and easy bill pay, setting up an account with saved payment info is the way to go.

Payment Methods Accepted

The City of High Point accepts the following payment methods through their online portal or in person:

• Electronic bank draft – Pay directly from your checking or savings account. Avoid credit card fees.

• Credit/debit card – Visa, MasterCard and Discover are accepted. Watch for multiple card payments.

• Check – Send via mail or pay in person at a customer service office.

• Cash – Only accepted for in person payments at a customer service office.

To avoid excessive credit card fees, the city monitors credit card use and may restrict you to check payments if multiple cards are used. Plan to pay via electronic bank draft or check as much as possible.

Helpful Payment Tips

Keep these tips in mind to ensure smooth utility bill payments:

• Double check account number and PIN when paying online

• Pay early – don’t wait until the due date!

• Don’t make multiple credit card payments to avoid fees

• Setup email/text reminders for due dates within the portal

• Enroll in automatic monthly payments to avoid late fees

• Contact customer service with any account or payment issues

Customer Service Options

If you need help with your utility account or making payments online, the City of High Point has customer service representatives ready to assist:

• By phone – Call 336-883-3111 or toll free 888-883-3632.

• In person – Visit the office at 211 S Hamilton St or 136 Northpoint Ave.

• TTY/TDD – 711 relay service available for hearing/speech impaired.

• After hours – 24/7 emergency service at 336-883-3111.

The main customer service office is open Monday to Friday from 7:30am to 5:00pm. Contact them with any account or payment questions!

Avoid Late Fees and Disconnection

To avoid penalties, make sure to pay your utility bill on time each month. Important dates:

• Due date – Your bill is due upon receipt. Don’t delay payment!

• Delinquent – Bills become delinquent 35 days after the billing date.

• Late fees – Late fees will be assessed if not paid by the due date.

• Disconnection – Service may be disconnected if bill is 60+ days past due.

Sign up for reminders through the customer portal and/or enroll in automatic payments. This will help you avoid becoming delinquent and incurring unnecessary fees.

Reviewing Your High Point Utility Bill

You can easily view and review your utility bill through the customer portal once registered. Or call customer service to review details over the phone.

Key details shown on your bill:

• Account number
• Service address
• Billing dates
• Previous balance
• Payment due date
• Current charges
• Water usage
• Total amount due

Review the charges each month to ensure accuracy. Report any issues immediately to customer service.

Financial Assistance Programs

If you are struggling to pay your utility bill on time, the City of High Point offers assistance programs:

• Payment arrangements – Set up a payment plan for overdue balances.

• Extended due date – One-time extension for delinquent accounts.

• Crisis assistance – Help for emergency lack of service situations.

• LIHEAP – Federally funded financial aid for utility bills.

Contact a customer service rep for details on qualification requirements and applying for these programs. Payment assistance is available to avoid disconnection.

Signing Up for Electronic Billing

Skip the paper bill and go paperless! The City of High Point allows you to enroll in electronic billing (eBill) through the customer portal.

Benefits of eBill:

• Get bill via email instead of mail
• Faster delivery
• Reminders can be sent
• More secure
• Access your bill 24/7

To enroll, simply login to your customer portal account and select the eBill option. Provide your email and setup preferences for reminders. Going paperless also helps the environment!