Paying your monthly Grande bill should be a quick and painless process. With just a few clicks, Grande’s online bill pay lets you look over your charges, make a payment, set up automatic payments, and more. As a Grande customer myself, I know how confusing bills can be sometimes. That’s why I made this complete guide that will walk you through every step of the online payment process.
By the end of this article, you’ll be a pro at navigating the MyGrande customer portal and won’t have to worry about missing payments or late fees again!
Getting Started with MyGrande
The first thing you need to do is access your MyGrande account. This is Grande’s online customer service page, where you can check your account and make changes.
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Go to account.mygrande.com and log in using your Grande username and password. If you don’t already have an account, you can sign up right on this page.
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Once logged in you’ll be taken to the MyGrande dashboard. This overview page shows your current account balance, recent bills, scheduled payments usage, and more.
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To pay your bill, look in the Bills & Payments section and click “View Bill” on your latest invoice This will open up the full PDF version.
Reviewing Your Monthly Bill
Before making a payment it’s always smart to review your bill to ensure there aren’t any incorrect charges. Here are the key sections to look over
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Account Summary: Provides your previous balance, new charges for the month, payments made, and total amount due.
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Billing Period: Shows the service dates for the current bill.
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Account Details: Lists your Grande services, monthly recurring charges, one-time fees, credits, taxes, and surcharges.
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Usage Details: Breaks down usage for services like long distance calling.
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Messages: Includes any important billing notifications from Grande.
Look over all charges closely and contact Grande customer support if you see any discrepancies. Assuming everything looks good, it’s time to pay your bill.
Making a One-Time Payment
Grande offers several payment options including credit/debit card, electronic check, and even mail-in check. Let’s go through how to make a quick one-time payment online:
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From your open bill, click the “Pay Now” link at the top.
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On the next screen, select whether you want to pay the full balance or a custom amount.
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Choose your payment method. You can safely pay by card, checking account, or wallet.
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Enter your payment details and billing information.
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Review the payment summary and click “Submit Payment” when ready.
And that’s it! The payment will instantly process and the funds should deduct from your account in 1-2 business days. You’ll receive a confirmation email with your payment details as well.
Setting Up Automatic Payments
Manually paying your bill each month can be a hassle. That’s why over 2 million Grande customers love AutoPay. With this feature, your monthly bill is paid automatically on the due date via your preferred method.
Enrolling in AutoPay only takes a minute:
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Go to the Payments section of MyGrande and click on “AutoPay”.
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Choose whether to pay the full balance or a fixed amount each month.
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Select your payment method and enter the details.
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Review and submit the AutoPay enrollment form.
Once submitted, AutoPay will be activated for your next billing cycle. You can cancel or edit it any time through your MyGrande account too.
Using Account Credit
If you have an account credit from a refund or overpayment, Grande will automatically apply this to your next bill. The credit is shown in the Account Summary section of your bill.
Rather than waiting for it to deduct at your next billing cycle, you can choose to apply the credit immediately as payment during the online checkout process when making a one-time payment.
Getting Help from Grande Customer Support
If you ever have questions about your bill, need help making a payment, or want to dispute a charge, Grande’s US-based customer support team is available 24/7:
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Phone: Call 1-866-247-2633
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Online Chat: Chat live at www.mygrande.com
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Email: Email [email protected]
The friendly reps can walk you through anything related to your account or billing statement. Don’t hesitate to reach out!
Paying your monthly bills on time is essential, but it should never be a complicated process. With Grande’s online account tools, you’re able to review charges, make payments, set up AutoPay, and manage your account quickly and securely.
Looking for something else?
Check out the Support Center for all billing help and support related information
Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Offers valid only for new residential customers or previous customers with account in good standing who have not had our service within the last 60 days. All names, logos, s and service marks are property of their respective owners. Other restrictions may apply.
Billing help and support
Have billing questions? We have the answers, from reading your bill to signing up for paperless billing, AutoPay, and more! Browse through these resources designed to give you an understanding of your billing statement and related processes.
Further resources can be found in the Quick Links and Frequently Asked Questions sections below.
Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online or if you’re mobile download our Astound Broadband Mobile app! Astound Broadband accepts payments using the app or online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
Understanding Your Bill provides an overview of the information that appears on your residential bill each month.
To avoid the possibility of incurring late fees, Astound Broadband recommends paying your bill immediately upon receiving your monthly statement. Your due date will be listed on your monthly statement.
Astound Broadband encourages customers to make timely payments to avoid late fees and possible service interruption. Astound Broadband reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.
Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Astound Broadband can restore your service.
Yes! Visit the Customer Center to create a MyAstound Broadband account for free online access to your Astound Broadband account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing. On-the-go? Download the Astound Broadband Mobile app for easy access to view your bill, make payments, update your billing method and more!
Visit the Customer Center and register for our My Astound Broadband service. Once you’ve registered and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound Broadband will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Yes. To pay an Astound Broadband bill for a friend or family member, call 1.800.RING. Astound Broadband and use our automated phone system to make the payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through our automated phone system.
Astound Broadband does not collect a deposit for cable TV converter boxes.
Only dial-up Internet customers may pre-pay for a year of service. Astound Broadband does not currently accept pre-payments for other services.
Astound Broadband does not currently offer bills in other languages.
All cable TV, phone, and Internet services are available on one bill from Astound Broadband. If you have been receiving separate bills and wish to receive one bill, then call Customer Service at 1.800.RING.Astound Broadband.
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 800-RING-Astound Broadband (800-746-4726) so we may assist you.
Online Banking: Bill Pay Tutorial
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