Living in the beautiful city of Aurora, Colorado means getting to enjoy pristine mountain views and access to world-class outdoor recreation But as a resident, you also have the important responsibility of paying your monthly water bill to the City of Aurora utilities department. Don’t let paying your water bill feel like an inconvenient chore The City of Aurora offers fast and easy ways to pay online, over the phone, or on your mobile device in just minutes. Read on for a comprehensive guide walking through all your options to pay Aurora water bills with just a few clicks!
Overview of Paying Your Water Bill to the City of Aurora
The City of Aurora provides water service to over 358,000 residents across Aurora and some unincorporated parts of Adams, Arapahoe, and Douglas counties Water bills are sent monthly and payment is due 21 days from the billing date
If you fall behind on payments, late fees apply. After multiple missed bills, your water service could be shut off. So it’s important to pay each water bill fully and on time. The good news is the City of Aurora offers many convenient payment choices:
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Online – Pay via the City of Aurora website using credit/debit card or e-Check.
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Phone – Call the automated payment line to pay with a card.
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Mobile app – Download the Eye On Water app to pay bills on your smartphone.
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Mail – Send a check or money order using the payment stub from your bill.
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You can pay in person at any of the three Aurora Municipal Center offices with cash, check, or credit card.
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Automatic withdrawal – Sign up to have payments automatically deducted from your bank account each month.
Below we’ll explore each of these options in more detail, providing step-by-step instructions to easily pay your City of Aurora water bill online, on your phone, or in person.
How to Pay Your Water Bill Through the City of Aurora Website
Paying your water bill online via the City of Aurora website is fast, convenient, secure, and available anytime night or day. Just have your account number handy along with a credit/debit card or bank details.
Follow these simple steps to pay your water bill online:
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Visit the City of Aurora water payment page – Go to https://www.auroragov.org/residents/water/pay_my_water_bill in your web browser.
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Click “Online bill payment” – This blue button is on the right side of the page. Click it to open the online payment portal.
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Log into your account – Enter your 10-digit City of Aurora account number and 4-digit PIN. First time users will need to register an account.
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Select a payment method – Choose to pay by credit/debit card, e-Check from a bank account, or automatic bank draft. Cards incur a $1.95 fee per transaction.
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Enter payment info – Fill in your card number and expiration date or checking account number and routing number.
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Submit payment – Carefully review the payment info and amount, then click Submit to finalize the transaction.
Once submitted, your water bill is paid immediately! The transaction will appear on your next monthly statement. Paying online avoids stamps or trips to City offices. You can also view billing history and manage payment settings from your online account.
Paying Your Water Bill by Phone
In a rush and don’t have time to log into the website? No problem! You can pay your City of Aurora water bill easily over the phone in minutes using the automated payment system.
Here are the quick steps for convenient phone payment:
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Call the City of Aurora automated payment line – Dial 303-739-7923 at any time day or night.
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Enter your account number – Use the 10 digit account number printed on your monthly water bill.
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Enter the payment amount – Use the keypad to input the amount you wish to pay.
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Select a payment method – Press 1 for credit/debit card or 2 for e-Check from a bank account.
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Provide payment details – For cards, enter the card number, expiration date, and CVV security code. For e-Check, provide your bank routing and account numbers.
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Confirm payment – Verify the amount and details are correct, then press 1 to finalize payment.
The automated system is available 24/7 for your convenience. Card payments incur a $1.95 transaction fee. Save your payment details for even faster bill pay next time!
Paying Your Aurora Water Bill via the Mobile App
Today’s consumers rely heavily on smart devices to manage their lives on the go. The City of Aurora offers a free mobile app called Eye On Water allowing you to easily pay your water bill from your iPhone, iPad, or Android device.
Follow these steps for fast mobile payment:
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Download the Eye On Water app – Available free from the App Store or Google Play Store.
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Register an account – Enter your name, email, account number, and create a password.
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Log into the app – Use your newly created app login credentials.
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Tap Pay Bill – Select the water account and amount to pay.
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Enter payment method – Choose a credit/debit card or bank account on file to deduct funds from.
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Authorize payment – Review details carefully before confirming the payment.
The mobile app also lets you view usage graphs, set bill reminders, detect leaks, and receive notifications. Paying on the go has never been easier thanks to the Eye On Water mobile app.
Paying Your Water Bill by Mail
For customers who prefer handling bills the old fashioned way, you can always mail in a physical check or money order using the payment stub attached to your monthly statement.
To pay by mail:
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Wait for your bill to arrive – Water bills are sent out monthly by the City of Aurora.
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Detach payment stub – Tear or cut off the lower payment stub portion of the bill.
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Write the payment – Write a check or money order payable to City of Aurora for the Total Due amount. Record your account number on the check memo line.
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Mail payment – Place the payment stub and check or money order in an envelope. Mail to City of Aurora, PO Box 719001, Denver CO 80271-9001. Payments are due on the 21st of each month to avoid late fees. Allow 5-7 days for delivery.
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Watch for confirmation – The payment will appear on your next monthly statement as confirmation it was received and processed. Retain the cancelled check for your records.
Mailing in payments requires preparing checks and postage each month. But it remains a viable bill payment option for those less tech-savvy. Just be sure to mail 5-7 days before the due date in case of postal delays.
Paying in Person at Aurora Municipal Offices
The City of Aurora operates three municipal office locations where you can pay water bills in person with cash, checks, money orders, or credit/debit cards ($1.95 transaction fee applies to cards).
Visit one of these City of Aurora offices during business hours to pay your water bill:
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Main Office – 15151 E Alameda Pkwy, Aurora, CO
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North Office – 11777 E Jewell Avenue, Aurora, CO
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South Office – 13300 E Coal Mine Avenue, Aurora, CO
In-person payments allow directly interfacing with a Customer Service Representative at the Payment window if you have questions or need assistance. However, this option does require traveling to a municipal office during limited weekday hours.
Signing Up for Automatic Bill Payment
Tired of having to manually pay your water bill every single month? The City of Aurora offers a convenient automatic payment option that debits your bank account automatically on the due date each month.
To set up automatic bill payment:
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Log into your online account – Go to https://www.auroragov.org and click Online Bill Payment. Sign into your account.
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Click AutoPay – Locate the AutoPay box and click Manage AutoPay.
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Enter bank account information – Provide your bank name, routing number, and account number that payments will deduct from each month.
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Authorize withdrawals – Check the authorization box and click Submit to activate automated payments.
That’s it! Each month on the due date, the total billed amount will automatically be deducted from your linked bank account. You’ll save time and no longer need to worry about late fees. Just be sure sufficient funds are in your account on the withdrawal date.
Avoid Late Fees and Service Disruption
Having flexible ways to pay your water bill makes staying on top of your monthly payments simple and fast. Just be sure to pay the total amount due each month by the 21st due date.
The City of Aurora will assess a late fee of $15 if
Manage Account / eBilling
You can manage your water account online here. You can view your bill history, payment history, consumption history, make a payment, sign up for auto pay and sign up for eBilling.
The eBilling function notifies water customers when their bimonthly water bills are available for online viewing. A summary of the customers bill is included in the eBilling notification, and it also contains a link to the customers account history and the citys online bill payment service. Customers who register for eBilling will continue to receive printed bills in the mail for 1 billing cycle after receiving an eBilling registration confirmation.
You may also register for eBilling by calling the Water Billing Division at 630-256-3600 or send an email message to the water billing division [email protected].
Please include the following:
- Your Name
- Service Address
- Account Number
- Date of Birth (For Verification Purposes)
- Phone Number Where You Can Be Reached
- Email Address
We ask that customers notify us immediately of any changes in their email addresses.
To provide municipal, financial services of the highest quality to the Residents and Businesses of the City of Aurora, the City Council, and the City Staff, in an efficient and progressive manner, while safeguarding City assets and upholding the Public Trust.
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Water Billing
Email Water Billing Physical Address 44 E Downer Place Aurora, IL 60505 44 E Downer Place Aurora IL 60505 Directions Phone: 630-256-3600 Fax: 630-256-3609 HoursMonday – Friday8 a.m. – 5 p.m. Directory
Important Information About Our Account Procedures
Federal law requires municipalities to obtain, verify, and record information that identifies each person who opens or attempts to gain access to an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your drivers license or other identifying documents. When you attempt to access your account, we will verify your identity before providing any account information.