A Guide to Paying Your Gas Bill Online with Infinite Energy

Paying your natural gas bill with Infinite Energy is now easier and more convenient than ever with online bill pay. Infinite Energy recently merged with Gas South to become the leading natural gas provider in the Southeast. With online account access, Infinite Energy customers can securely view bills, review payment history, set up autopay, and make one-time payments at any time from a computer or mobile device.

Read on for a comprehensive overview of using Infinite Energy’s online platform to manage payments,

Accessing Online Bill Pay

To start using Infinite Energy’s online bill system, first make sure you have an active account New customers can enroll for online access during signup. Existing users can register for online bill pay by

• Calling Infinite Energy customer service at 1-877-342-5406
• Emailing [email protected]
• Visiting the Infinite Energy website and clicking “Register”

Next, go to www. infiniteenergy. com and click “My Account” to log in. Enter your Infinite Energy account number and ZIP code.

If it’s your first time logging in, you may need to create a username and password. This adds an extra layer of security.

You can change your login information if you forget it. This can be done by verifying your account information.

Viewing and Paying Your Bill

Once logged into your Infinite Energy online account dashboard, you’ll see your current balance front and center. To view a detailed PDF of your latest bill, click on “Bill & Payment” in the top menu bar.

From here, you can also:

• Pay Now – Make a one-time payment by card or e-check.
• Payment History – View 12 months of past bills and payments.
• AutoPay – Set up recurring automatic payments.

To avoid late fees, make sure you pay your bill by the due date. The online system makes it easy to stay on top of payments.

Setting Up AutoPay

One of the most convenient features of Infinite Energy’s online account system is the ability to enroll in autopay. With autopay enabled, your bill is paid automatically each month on the due date.

To set up autopay:

1. Click on “My Profile” and select “AutoPay.”
2. Check the box to enable autopay.
3. Enter your preferred payment method information.
4. Choose a payment date.
5. Click “Save.”

Infinite Energy will now withdraw your bill payment on the scheduled date each billing cycle. You’ll no longer have to manually pay each month.

Managing Payment Methods

Within your Infinite Energy online account, you can store multiple payment methods for convenience:

• Credit/debit card – Visa, Mastercard, American Express, Discover
• Checking account
• Savings account

To add a new payment method:

1. Go to “My Profile” and click “Payment Methods.”
2. Click the “+” icon.
3. Enter your new card or bank account details.
4. Click “Link Account.”

You can set a preferred default payment method and choose an alternate during checkout each time you pay a bill for flexibility.

Changing Account Settings

Aside from bill pay, you have the ability to update important account settings through the Infinite Energy customer portal. Feel free to customize your profile:

• Update personal and contact information
• Go paperless by enabling e-statements
• View usage history and trends
• Change your password or security questions
• Opt in to receive bill reminders and payment confirmations

Take advantage of these settings so that managing your account is quick and easy each month through the online portal or mobile app.

Paying Your Bill on the Go

You can easily pay your gas bill and manage your Infinite Energy account on the go using the mobile app:

• Android – Download the “Infinite Energy” app from Google Play.

• iPhone – Download the “Infinite Energy” app from the App Store.

The mobile app provides the same convenient features as the desktop site, just optimized for smaller screens. Pay bills, check usage, update settings, and more whether you’re at home or on the move.

Getting Help with Online Bill Pay

If you ever have questions or issues with online bill pay, reach out to Infinite Energy’s stellar customer service team for assistance:

• Call 1-877-342-5406

• Start a live chat at www.infiniteenergy.com

• Email [email protected]

• Message @InfiniteEnergy on Twitter or Facebook

• Visit the online Support Center for how-to articles and video tutorials

With helpful resources and responsive customer service, Infinite Energy aims to make your experience with online bill payment seamless. Sign up for an account today to take control of your bills!