How to Pay Your City of Tulsa Utility Bill

If you live in Tulsa, you know how important it is to pay your monthly bills for water, sewer, trash, and other services. There are several easy and on-time ways for Tulsa residents to pay their monthly utility bills. Here is a complete guide on how to understand your City of Tulsa utility bill and the different ways you can pay it.

Key Things to Know About Your City of Tulsa Utility Bill

Here are some important things to keep in mind when you get your monthly report for City of Tulsa utilities:

• Services — Your utility bill has fees for water, sewer, trash collection, and EMSA ambulance services. Some parts of the city also have a stormwater fee.

• Due date – Payment is due by the due date printed on your bill typically 20-23 days after the statement date.

• Late fees – A 10% penalty is added if payment is received after the due date.

• Disconnect policy – Accounts 30 days past due may have water service disconnected until the balance is paid.

• Payment history – Your statements show your previous balances and payment dates for reference

• Usage charges – Water and sewer charges are based on metered usage Trash and other fees are flat monthly rates

• Online account access – Register at www.cityoftulsa.org to view bills online and manage payments.

Ways to Pay Your City of Tulsa Utility Bill

The City of Tulsa offers several payment options to choose from:

Pay Online

The easiest way for most is to pay online by logging into your account at www.cityoftulsa.org. You can pay by debit card, credit card, or electronic check with no fee. You’ll need your 6-digit account number and 7-digit customer ID to register online.

Auto-Pay

Enroll in auto-pay to have your bill paid automatically each month from your bank account on the due date. Log in online to complete auto-pay enrollment.

Pay by Phone

Call the City of Tulsa IVR payment line at (918) 596-9511 to pay over the phone using your checking account.

Pay by Mail

Detach the payment stub from your bill and enclose it with a check or money order payable to City of Tulsa. Mail to PO Box 52990, Tulsa, OK 74152. Allow 5-7 days for delivery.

Pay in Person

Bring your bill to the cashier windows at City Hall, 175 E 2nd Street, during business hours. You can pay by cash, check, or money order.

Authorized Payment Locations

Pay your bill in person at retail partners like QuikTrip, Homeland, and Walmart using any payment type. Find a location at www.cityoftulsa.org. A $1.50 fee applies.

Night Drop Box

The night drop box located outside City Hall, 175 E 2nd Street, allows you to drop off check or money order payments after hours. Do not place cash in the drop box.

Tips for Hassle-Free City of Tulsa Utility Payments

Follow these tips and tricks for managing your City of Tulsa utility account payments:

• Schedule payments to process 1-2 days before the due date to avoid late fees. Online payments credit to your account immediately, while mailed payments take 5-7 days.

• Opt for auto-pay or scheduled recurring payments online to ensure your bill is paid on time every month.

• Update your billing address if you move so you continue receiving statements on time.

• Check that your payment amount matches your total account balance – underpaying can risk late fees or shutoffs.

• Contact the City immediately if you anticipate having difficulty paying on time and ask about possible extensions or payment arrangements.

• Low income residents can call 211 to inquire about financial assistance programs that may help with utility bills.

What to Do if You’re Facing Disconnection

The City of Tulsa can disconnect your water service if your account becomes 30 days or more past due. Here are your options if you receive a shutoff notice:

• Pay the past due amount in full – Full payment will stop the disconnection process. Be sure the payment reaches them prior to the shut off date.

• Request an extension – If unable to pay in full, call the City immediately explain your situation and request an extension or alternate payment arrangement.

• Apply for financial assistance – Programs like LIHEAP may be able to help pay a portion of your past due balance.

• Contact the City Utility Services team – Reach them at 918-596-9511 to discuss payment solutions and avoid shut off.

Disconnections can be avoided as long as you keep open communication with the City of Tulsa about your payment issues. Don’t wait until after shut off to reach out.

Decoding the Various Charges on Your Bill

When reviewing your City of Tulsa utility bill each month, you may see a variety of different charges and fees. Here’s a quick guide to help decipher them:

• Water service – Charge for your metered water consumption based on volume used. Rate per 1000 gallons used.

• Sewer service – Covers sewage treatment. Charged at a flat rate plus a usage rate based on your water consumption.

• Refuse service – Flat monthly fee for trash and recycling pickup service.

• EMSA – Fixed monthly charge for emergency medical ambulance service in Tulsa.

• Stormwater fee – Charged in select areas of the city; covers storm drain operation and maintenance.

• Sales tax – 7.33% sales tax applied to water and sewer charges.

• Late payment fee – 10% penalty added if payment received after due date.

• Disconnect/reconnect fees – Assessed if your water service is disconnected for non-payment and eventually restored.

The Bottom Line

Understanding your City of Tulsa utility bill and knowing all your payment options ensures on-time payment and continuity of your essential services. Online payments, auto-pay, and authorized payment locations make paying quick and convenient each month. But if you face payment difficulties, proactively communicating with the City can help avoid strict collections and costly disconnections. Keeping your City of Tulsa utility account current is hassle-free when you utilize all the resources available.