How to Pay Your Bill at Temple University Hospital

Paying medical bills can be confusing and stressful As a patient at Temple University Hospital, you want an easy and straightforward process for handling your hospital bills. This article will explain everything you need to know about paying your bill at Temple University Hospital.

Overview of Temple University Hospital Billing

Temple University Hospital aims to make billing and payment easy for patients When you receive care at Temple, you will get a combined bill for hospital and physician services You may also get separate bills from other providers like ambulance services or diagnostic labs.

The hospital bills your insurance company directly for approved services. Your insurance determines your cost share, and you are billed accordingly. If your insurance does not cover a service, you are billed directly. For scheduled procedures, you are expected to pay your cost share upfront.

Temple University Hospital accepts most major insurance plans The hospital cannot waive charges based on federal laws and contracts

Online Bill Pay

The easiest way to pay your Temple University Hospital bill is online through the myTempleHealth patient portal. To pay online:

Go to myTempleHealth.org and log into your account. If you do not have an account, you can sign up.
Click on the Billing tab.
Select the account you want to pay.
Enter your credit card or bank account information.

Online bill pay allows you to view billing statements and payment history. You can also set up recurring payments.

Paying by Phone

To pay your Temple University Hospital bill over the phone, call 888-336-5897. The billing office is open Monday through Friday from 8:30 AM to 5:00 PM.

When you call, have your account number ready for faster service. You can pay using a major credit or debit card.

Paying by Mail

To pay by check or money order through the mail:

Make the check or money order payable to Temple University Hospital
Write your account number on the check memo line
Mail the payment to:

Temple University Hospital
P.O. Box 824662
Philadelphia, PA 19182

Be sure to allow 7-10 business days for your mailed payment to process.

Paying in Person

You can pay your Temple University Hospital bill in person at the Cashier’s Office at these locations:

Temple University Hospital – Main Campus
Cashiering Office A131
3401 N. Broad Street
Philadelphia, PA 19140

Temple University Hospital – Jeanes Campus
Patient Care Center, 1st Floor
7600 Central Avenue
Philadelphia, PA 19111

Temple University Hospital – Episcopal Campus
Potter Morris Building, 1st Floor
100 E. Lehigh Avenue
Philadelphia, PA 19125

Temple University Hospital – Northeastern Campus
Mandell Building, 1st Floor
2301 E. Allegheny Avenue
Philadelphia, PA 19134

The Cashier’s Office accepts cash, checks, and credit cards. Be sure to bring your billing statement.

Financial Assistance

If you are having trouble paying your Temple University Hospital bills, financial assistance is available. The hospital offers payment plans and may reduce or forgive bills based on your financial situation.

To apply for financial assistance:

Call 888-336-5897 and explain your situation. The billing staff can screen you over the phone.
Fill out an application and submit income documentation. The application is available online or at hospital admission desks.
A counselor will review your application and determine your eligibility. They work to find the best solution for your situation.

Billing Questions?

If you have any questions about your Temple University Hospital bill, call 888-336-5897 Monday through Friday from 8:30 AM to 5:00 PM.

Some key contacts:

For physician billing questions: 800-634-7018
For hospital billing before October 1, 2022: 215-707-3711
For Fox Chase Cancer Center billing: 215-707-3711

The billing staff can explain charges, set up payment plans, take payments, and more. Contact them promptly if you think a bill is inaccurate.

Tips for Managing Medical Bills

Carefully review each statement and confirm the services match your records. Report any errors right away.
Understand your insurance plan and benefits. Know your expected costs before receiving care.
Save all statements, EOBs, and payment confirmations. These are your records in case of disputes.
If facing financial hardship, ask about financial assistance or a payment plan. Avoid letting bills go to collections.
Stay organized. Use a filing system to store all paperwork related to your care.
Pay bills on time to avoid late fees and hits to your credit. Set payment reminders.
Communicate with the billing office. Ask questions and speak up if something seems off.

Paying hospital bills can be challenging, but Temple University Hospital aims to simplify the process. Follow this guide for stress-free medical billing management. Reach out to the billing office anytime you need support.

Understanding your financial responsibility

When you are scheduled for a doctor’s appointment or other test, study or procedure at any of our Reading Hospital locations, the representative who checks you in will enter information needed for your patient chart, and to help us bill your insurance. At this time, we will:

Discuss your portion of the financial responsibility. We will let you know how much your co-pay and deductible will be for the service we will be providing.
Discuss any past-due balances you may have with Reading Hospital.
Discuss payment options for your co-pay, deductible and any past-due balances.

There are several payment options available to you at the time of registration. They include credit card using our secure card swipe at your point of service registration, or you can pay with a check, money order or cash.

If you cannot pay the patient responsibility portion of your bill, one of our patient financial service representatives will speak to you about options. This may include a partial payment at the time of service and arranging a payment plan.

What’s the Billing Process?

Well bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 30 days the account is not taken care of, well look to you for final settlement of your bill.

We accept:

Pay Bill by Mail PO Box 825602 Philadelphia, PA 19182-5602

Tower Health Collection Policy[PDF]

Defines when accounts become delinquent and collection efforts are necessary, appropriate and permissible.

View and pay multiple statements online
Demographic updates
Access to my getwell 🙂 network
Answers to frequently asked questions
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Insurance updates
Make appointments

Temple University Hospital: Leading Academic Medical Center

FAQ

What is the phone number for Temple billing?

Billing Questions If you have any questions or concerns about your bill, please call 888-336-5897.

Is Temple student health services free?

When you enroll at Temple University, you pay a University Services Fee each semester. This fee entitles you to use the services of Student Health Services. The fee covers most, but not all of your routine and acute care visits.

What does Temple University Hospital specialize in?

It is home to advanced specialty care services including the Heart and Vascular institute, Temple Lung Center, and robust transplant service that performs thoracic and abdominal organ transplants. The hospital serves as a teaching hospital to every major specialty and primary care field.

Is Temple University Hospital a safety net hospital?

Here, Temple serves as a safety-net hospital and the largest provider of healthcare for individuals who have little or no ability to pay for the services they need.