Paying your water, sewer, garbage, and stormwater utility bills to the City of Raleigh is easy and convenient with their online payment system. In this comprehensive guide, I’ll walk you through the entire process step-by-step.
Why Pay Online?
Paying your City of Raleigh utility bills online has many advantages over paying by mail or in person:
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It’s fast – Make a payment in just a few minutes, anytime day or night. No need to wait in line at the office.
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It’s secure – Your personal and payment information is encrypted and protected
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It’s paperless – Go green by reducing paper bills and checks.
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Avoid late fees – Pay on your schedule before the due date to avoid penalties.
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Payment history – Your payment history is stored online for easy access anytime.
How to Sign Up
Creating an online account is quick and simple. Just have your latest utility bill handy.
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Click “Pay Online” in the middle of the page.
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Click “Sign Up” underneath the login fields.
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Enter your account number, email address, name, service address, and phone number.
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Create a username and password.
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Agree to the terms and conditions and click “Register”.
That’s it! Your account is now registered for online bill pay.
How to Pay Your Bill
Follow these simple steps to pay your City of Raleigh utility bill online:
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Go to the payment website and click “Pay Online”.
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Enter your username and password and click “Login”.
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Select the account you want to pay.
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Enter the payment amount and select a payment method – credit card or bank account.
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Enter your payment information and billing address.
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Review the payment summary and click “Submit Payment”.
That’s all it takes! You’ll see a confirmation page with your payment details. An email confirmation will also be sent. Payments are typically processed within 1-2 business days.
Payment Methods
You can pay your City of Raleigh utility bills using either a credit/debit card or bank account:
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Credit/Debit Card – Visa, Mastercard, American Express, Discover and PayPal are accepted.
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Bank Account – Pay directly from your checking or savings account. E-check payments do not have any fees.
Account Management
Your online account allows you to do much more than just pay your bill:
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View payment history – See your past 12 months of payments.
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Change account information – Update phone number, email, billing address, etc.
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Enroll in autopay – Set up recurring payments from a credit card or bank account.
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Go paperless – Opt out of mailed paper bills and receive electronic billing only.
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View water usage – Track your monthly household water consumption.
Troubleshooting Help
Hopefully you don’t run into any problems, but here are solutions to a few common issues:
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Forgot password – Click the “Forgot Password” link on the login page to reset it.
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Account not found – Double check your account number matches exactly what’s on your paper bill.
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Payment error – Refresh the page and try submitting the payment again. If it still doesn’t work, call the utility office for help.
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Wrong amount paid – Do not make another online payment. Call the utility office and they can correct the amount.
The City of Raleigh utility customer service team is available at 919-996-3245 if you need any assistance with your online account or bill pay.
Convenience Fees
There are no convenience fees for online City of Raleigh utility payments. You can pay by credit card, bank account, PayPal, Venmo and more with no extra charges.
Security
You can feel fully confident that the City of Raleigh keeps your personal information and payments safe and secure.
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Data is encrypted both in transit and at rest.
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No payment details are stored on the website.
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Stringent security protocols exceed industry standards.
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Regular audits and testing ensure continuity of security.
Payment Locations
If you prefer to pay your utility bill in person, there are several City of Raleigh authorized payment locations around Wake County including:
- Raleigh Municipal Building
- Town halls in Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon
- Select Walmart stores (small fee applies)
Paying at an official payment center ensures the payment is applied to your account right away. Payments made at other locations may take longer to process.
Late Payments
To avoid late fees, make sure your utility payments are received by the due date printed on your bill. The due date is typically 21 days after the bill is mailed.
Any bills paid after the due date will incur a late fee of 1.5% of the unpaid balance. Service disconnections may occur if a bill is more than 60 days late.
Payment Assistance
If you are having trouble paying your City of Raleigh utility bill, you may qualify for a payment plan or financial assistance.
The City offers utility customer assistance programs and partnerships with local nonprofits to help customers in financial hardship. Learn more about water bill financial aid options at raleighnc.gov.
Summary
Paying your City of Raleigh water, sewer, garbage and stormwater bills online is the most convenient way to stay on top of your payments. Sign up for an account, save your payment methods, enroll in autopay, and take control of your account like never before. With a few clicks on your computer or phone, your utility bills can be paid 24/7.
If Account Holder is Deceased
It is unlawful to retain a utility account in the name of a deceased person.
The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).
In addition to the items listed above, you may be asked to provide copies of:
- Death certificate
- Court documents
- Testamentary letter
- Any other affidavit or document from the court that verifies that an estate exists and/or designates the executors name and address
A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.
The following forms are available to print, complete and submit to the City of Raleigh:
Start, Stop, Transfer Service
More than 98,000 City of Raleigh utility accounts are managed by customers using Customer Care and Billing Online Services. If you havent already signed up, register today.
Register to use Customer Care and Billing Online Services. Then simply sign in when you want to manage your utility account online.
You will have access to:
- Make a payment
- E-Bill enrollment
- Auto pay enrollment
- Access account information
- Update your information
- Financial and usage history
- Current and previous bills
- Manage Budget Billing
As a registered user of Customer Care and Billing Online Services, you will be eligible to receive your monthly utility bills electronically (E-Bill). If you choose to enroll in E-Bill, it can be done easily when you are signed in to the online system.
As a registered user of the Customer Care and Billing Online Services, you can elect to receive your City of Raleigh utility bills electronically. There are many advantages to E-Bill: Email notification with bill details; receive your bill instantly, no mailing delays, reduce paperwork and simple and convenient access.
Heres how it works:
- An E-Bill customer receives an email alert each month when their paperless bill has been prepared.
- The email alert includes the Amount Due and Due Date, as well as links to make an online payment, view the current bill, etc.
- Paper bills will no longer be mailed; however, if a paper copy is needed, it can be printed from the self service site.
Sign up today to start receiving electronic statements. If you have more than one account, you will need to accept the E-Bill terms and conditions for each account. Enrollment is simple. Why not give it a try?
To request an update to the name on an existing account due to a legal name change, please contact a Customer Service Representative by email or call 919-996-3245 for assistance.
You may be asked to provide the following:
- Utility account number and/or service address
- Current name on account
- Identifying information – Social Security Number, Drivers License, etc.
- Mailing address
- Phone number
- Legal document to support name change
- Effective date of the change