Having access to clean, reliable water is something we often take for granted. But behind the scenes, water utilities like Eagle Pass Water Works work hard to deliver this essential service to our homes and businesses.
When it’s time to pay your Eagle Pass water bill each month, you have several convenient options. In this article, we’ll give an overview of Eagle Pass Water Works and walk through the various ways to pay your water bill with them.
About Eagle Pass Water Works
Eagle Pass Water Works provides water and wastewater services to the residents and businesses of Eagle Pass, Texas They are responsible for the city’s water treatment, distribution, billing and customer service.
Eagle Pass Water Works strives to provide high-quality, affordable water service to their community They are dedicated to water conservation efforts and infrastructure improvements that benefit both current customers and future generations
Some key facts about Eagle Pass Water Works:
- Provides water to approximately 30,000 people
- Operates 7 wells, 5 elevated storage tanks, 5 ground storage tanks and over 160 miles of water lines
- Monitors water quality regularly to ensure safety and reliability
- Governed by the Eagle Pass City Council
When are Eagle Pass Water Bills Due?
Eagle Pass Water Works bills for water service on a monthly basis. Your bill is due by the 15th of each month.
Say you get your August water bill in the beginning of August. You need to pay it by August 15th.
Water bills show the service period, your previous and current meter readings, and breakdown of all charges including water usage, base fees, taxes, etc.
It’s important to pay your Eagle Pass water bill by the 15th to avoid penalties, late fees or potential disconnection. Mark your calendar so your payment arrives on time each month.
Ways to Pay Your Eagle Pass Water Works Bill
You can pay your monthly water bill in a number of ways through Eagle Pass Water Works:
Pay Online
The easiest way for most customers to pay is online through the Eagle Pass Water Works web portal. You can make secure online payments using your credit/debit card or bank account details.
To pay online:
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Select “Pay Utility Bill” and enter your account number and other billing details
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Choose a payment amount and submit your payment
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Confirmation prints out when the transaction is complete
Online payments post instantly to your account, even on nights and weekends. You can also view your balance and payment history when logged into your account.
Pay by Phone
Call 830-498-0099 to pay your Eagle Pass water bill over the phone. You’ll need to provide your account number, address, and payment details. Like online payments, phone payments process right away.
Pay by Mail
Mail your water bill stub and a check or money order payable to Eagle Pass Water Works to:
Eagle Pass Water Works
PO Box 2228
Eagle Pass, TX 78853
Allow 5-7 days for mailed payments to process. Include your statement stub to ensure quick processing.
Pay in Person
You can pay your water bill in person at the Eagle Pass Water Works office located at:
2107 N Veterans Blvd
Eagle Pass, TX 78852
Office hours are Monday to Friday from 8am to 5pm. In-person payments avoid fees and process immediately.
Pay at Kiosk
A 24/7 walk-up payment kiosk is located outside the Eagle Pass Water Works office. The kiosk accepts credit/debit cards and cash payments. Your payment posts right away.
Auto Bill Pay
For hassle-free payments, enroll in auto bill pay through your bank. On your due date each month, the bill amount is automatically deducted from your account. Contact your bank to set up recurring bill pay.
Financial Assistance for Water Bills
If you are struggling financially and unable to cover your full water bill, Eagle Pass Water Works does offer assistance programs.
Options may include:
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Payment arrangements – Set up a monthly payment plan for your outstanding balance
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Payment extensions – Get an extra 7-14 days to pay your bill if you contact them before the due date
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Bill rounding program – Round your bill up to the nearest dollar with proceeds funding assistance programs
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Leak adjustment – Adjust your bill if high usage was due to an undetected leak
Contact Eagle Pass Water Works before your bill is due to discuss bill pay assistance tailored to your situation. Programs are available for those who qualify.
Avoid Late Fees and Disconnection
To avoid late fees on your Eagle Pass water bill, make sure payment is received by the 15th of each month. A late fee of $10 is charged if payment is received after the due date.
If a bill remains unpaid, disconnection could occur. Reconnection fees apply if your water is shut off. Avoid penalties and disruptions by paying on time.
Contact Eagle Pass Water Works with Questions
ANNOUNCEMENT:
Eagle Pass Water Works System
2107 N. Veterans Blvd
Eagle Pass, TX 78852
Dear Customer:
The Eagle Pass Water Works System strives to be the very best water and wastewater utility company in the State of Texas. We work extremely hard to provide our customers with the highest quality and most reliable water and wastewater services at the most reasonable and affordable level to our customers.
Although we have tried our best to keep the prices at a competitive level, our operating costs have increased significantly due to price increases from suppliers/vendors, thus prompting us to make the tough decision of adjusting our costs for services and materials.
Therefore, the following changes will take place effective October 2nd, 2023:
1. Pre-tapped and non-tapped meter installation fees will increase. Please contact our Customer Service Representatives at 830-773-2351 for a list of new fees or to get a quote for services.
2. Service connections and reconnections during regular hours from 8:00 a.m. to 4:30 p.m. will be $30.00. After-hours service connections or reconnections will only be done from 4:30 pm to 9:00 pm and the cost will be $60.00.
3. Weekend service connections or reconnections will be done from 8:00 am to 9:00 pm with a cost of $60.00.
The following change will take place effective January 2nd, 2024:
1. Disconnections for non-payment will be done at anytime after due date, as shown in your water bill. A $10.00 administration fee will be applied to any bill not paid by 8:00 am on disconnection day following the due date. If disconnected, a charge of $30.00 reconnection fee will be applied during business hours, after hours and weekends the fee will be $60.00.
We appreciate your understanding and your continued support. Please prepare accordingly for these upcoming changes. If you have any questions regarding these changes, please feel free to contact us at 830-773-2351. Thank you!
We are here for our community!
Eagle Pass Water Works System Management
Water Quality Report
Get the latest information on our water quality in the 2022 Eagle Pass Water Works System Consumer Confidence Report.
Utility Payment Kiosk – Eagle Pass Water Works System
FAQ
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What is the city of Eagle Pass water works system?
The City of Eagle Pass Water Works System was created by The City of Eagle Pass City Council to provide the community with safe drinking water, on demand, and in sufficient quantity, and to remove and dispose of wastewater and its by-products in an environmentally sound manner.
Who are the trustees of Eagle Pass water works system?
City of Eagle Pass Water Works System (EPWWS) is governed by the EPWWS Board of Trustees. The Board consists of the Mayor and four members appointed by the City Council. Morris Libson. – Trustee
How do I connect to Eagle Pass waterworks?
Eagle Pass Waterworks gladly announces a new online method for all connections or opening a new service line. Please fill out Application for Service and email required documentation at [email protected] A customer service representative will contact you for payment information and to schedule an appointment for connection.
How do I contact epwaterworks?
Please fill out Application for Service and email required documentation at [email protected] A customer service representative will contact you for payment information and to schedule an appointment for connection. Thank you!