Convenient Options for Paying Your Port Arthur Water Bill

People who live in Port Arthur, Texas depend on the city’s water utility for a basic need: clean water. It is your duty as a customer to pay your Port Arthur water bill on time every month. The city gives you a number of easy ways to pay, so this task can be done quickly and easily.

Overview of Port Arthur Water Utility

The City of Port Arthur provides water service to residential and commercial customers within the city limits. The water division of the Public Utilities Department handles water treatment, distribution, billing and other operations.

The city gets water from wells in the area and also buys treated surface water from the Southeast Texas Regional Water Authority. With a large network of distribution lines, this water gets to homes and businesses in Port Arthur.

Water meters on properties track water usage. This usage data is used to calculate monthly water bills for customers based on established rates for volume of water consumed. Bills also include charges for sewer service and other fees.

Keep up with your water bill payments to make sure you always have service and to help pay for the operations and upkeep of Port Arthur’s water system.

Monthly Billing and Due Dates

Water bills in Port Arthur are issued on a monthly billing cycle. The due date for payment is typically around the 28th of each month, depending on weekends and holidays

Your water bill will list the specific due date each month Payments received after the due date will incur a 10% late penalty on the balance Failing to pay your bill for multiple months can result in water service being disconnected.

When you receive your Port Arthur water bill, review the charges to ensure accuracy. Contact the water department immediately regarding any potential errors or issues. This can help avoid unnecessary late fees or other problems.

Ways to Pay Your Port Arthur Water Bill

The City of Port Arthur offers various payment options to provide convenience and flexibility in taking care of your monthly water bill:

Online Bill Pay

The fastest and easiest way to pay is through the city’s online payment portal, Click2Gov. This website allows you to securely pay water bills online 24/7 using a credit card, debit card or electronic check.

First-time users will need to create an account. Just have your water account number handy – found on your printed bill. The online system stores payment information to simplify future bills. You can also view payment history and billing statements.

Phone Payments

Call the direct payment line at 409-983-8230 to pay your water bill over the phone. This automated service is available 24 hours a day, 7 days a week. You will need to provide your account number and card information.

In Person

Visit the Water Utilities department office in City Hall during business hours to pay your bill in person. They accept cash, checks, money orders and major credit/debit cards. The office is open Monday thru Friday from 8am to 5pm (excluding holidays).

Drive-Thru Kiosk

For a contactless option, use the drive-thru payment kiosk located in the parking lot of the Water Utilities office building. Pay by credit card or check 24/7 without having to go inside.

By Mail

Mail in a check or money order payable to City of Port Arthur with your remittance stub from the printed bill. Use the payment mailing address printed on your bill to ensure proper delivery. Allow 5-7 days for mailed payments.

Auto Bill Pay

You can enroll in auto bill pay through your bank to have payments automatically drafted from your account each month. This ensures you never forget and your bill gets paid on time. Just note the payment amount may vary based on usage.

Budget Billing

For consistent payments, Port Arthur offers an optional budget billing program. Your payment stays the same each month based on a 12-month average. Your account is still reconciled yearly for any over/underpayment.

Avoid Late Fees with Prompt Payment

The key to avoiding late fees is paying your water bill by the stated due date each month, which varies depending on weekends and holidays. The printed bill will clearly display the due date to guide you.

Sign up for email or text alerts through Click2Gov to receive reminders about upcoming due dates. Consider enrolling in auto bill pay or budget billing to ensure payments go out on time automatically. Taking advantage of online and phone payment options also helps avoid postal delays.

If an emergency prevents paying on time, call the water department right away to explain the situation and request a waiver of any late fees. This can help maintain good standing on your account.

Review Billing Statements and Payment History

Log in to your Click2Gov account frequently to review your account details. Verify charges on your monthly bills are accurate based on your household usage and service. Check that scheduled payments have been applied properly to your account.

Closely monitoring your billing statements and payment history safeguards against errors and fraud. Report any suspicious charges or unrecognized payments immediately to the water department for investigation.

Provide Updated Contact Information

To stay informed on the status of your water account, make sure your contact details are current with the utility billing office. Provide any changes to your mailing address, phone numbers or email. This ensures you receive bills and other notices in a timely manner.

Accurate contact information also helps when the utility needs to reach you regarding service issues or overdue payments on your account. Keeping this updated can prevent avoidable disruptions.

Avoid Service Disruptions with On-Time Payments

The City of Port Arthur reserves the right to disconnect water service for non-payment of water bills after a certain period of time. Avoid temporary shut-offs and fees for reconnection by paying your bill in full by the due date every month.

If you are struggling financially, contact the water department right away for help managing your account. Payment plans or special assistance programs may be available to customers in need. No one wants to lose essential water service, so be proactive in seeking solutions.

Reliable water service is vital to residents and businesses in Port Arthur. Doing your part by paying bills promptly is an important responsibility. The City provides flexible payment methods to make it quick and convenient to take care of your monthly charges.

Sign up for automated payments or budget billing to simplify the process. Review bills for accuracy and monitor payment history online. Maintain updated contact details on your account. Take advantage of the City’s online, phone, mail and in-person payment options to pay your Port Arthur water bill stress-free and avoid any late fees or service disruptions.