A Guide to Paying Your Inter County Energy Bill

Thousands of homes and businesses in central Kentucky get their electricity from Inter County Energy. It’s important for you as a customer to know how to pay your monthly electric bill easily and on time. This complete guide will explain all of Inter County Energy’s different ways to pay your bills.

Overview of Payment Options

Inter County Energy aims to make paying your electric bill as easy and flexible as possible They offer the following payment options

• SmartHub – Inter County’s online account management system allows online payments, auto-pay, paperless billing and more.

• By phone – Call their office during business hours to pay over the phone with a card or checking account.

• Mail – Send a check or money order via standard mail to Inter County Energy’s payment processing center.

• In person – Visit either the Danville or Lebanon office to pay by cash, check, money order or card.

• Drop box – Each office has a secured drop box to leave payments after hours.

• Auto-draft from checking or savings account: Set up monthly payments to be taken directly from your account.

With this variety of payment methods, Inter County Energy customers have the flexibility to pay bills in the way that best suits their needs and schedule.

Paying Online via SmartHub

Making an online account with Inter County Energy’s SmartHub is the easiest way to pay your bill. SmartHub offers several key benefits:

• Secure – Safety is ensured through data encryption and secure storage.

• 24/7 access – Pay at any time of day from anywhere.

• Paperless billing – Receive, view and pay bills electronically. Reduces clutter.

• Payment tracking – View full payment history in one place.

• Auto-pay – Set up recurring payments from credit/debit card or bank account. Avoid late fees.

• Usage monitoring – Review current and historical electric usage.

To get started with SmartHub, you’ll first need to register your account online or via the mobile app. Have your account number handy. Then you can immediately begin enjoying simplified bill payment and account management.

Paying by Phone

Sometimes it’s more convenient to pay your electric bill over the phone rather than logging into SmartHub. Inter County Energy offers phone payment between 7:30am and 4:30pm Monday through Friday.

To pay by phone, call either:

• Danville office: (859) 236-4561

• Lebanon office: (270) 692-3761

When prompted by the automated system, choose the “Pay by Phone” option. You’ll then need to enter your 10-digit account number and follow the voice prompts to complete your payment.

Both debit/credit cards and checking accounts can be used for phone payments. A small $3.95 third-party processing fee applies to card payments.

Paying by Mail

Mailing a payment is a simple option for customers who prefer not to pay online or over the phone. To pay a bill by mail, just follow these steps:

1. Write your 10-digit Inter County Energy account number on your check or money order. This ensures proper crediting to your account.

2. Make the check or money order payable to “Inter County Energy”

3. Mail your payment to:

   Inter County Energy
   PO Box 989
   Danville, KY 40423-0989

4. Allow 7-10 business days for your mailed payment to reach the processing center. Payments are posted to accounts each business day.

5. Consider mailing your payment at least 5 business days before the due date to ensure on-time delivery and avoid late fees.

Paying In Person

For those who prefer face-to-face bill payment, visiting either Inter County Energy office is an option. Payments can be made in person at:

• Danville office – 1009 Hustonville Rd, Danville KY 40422

• Lebanon office – 46 Old Kentucky 68, Lebanon KY 40033

Both locations accept cash, checks, money orders, and credit/debit cards. The Danville office has extended hours of 7:30am to 4:30pm Monday through Friday. Lebanon office hours are 8am to 4:30pm Monday through Friday.

When paying in person, be sure to bring your monthly bill or know your 10-digit Inter County Energy account number. This will speed up the payment process. Also have your payment ready when you arrive to avoid delays.

Using the Drop Box

For added convenience, a drop box is located outside each Inter County Energy office. These drop boxes allow customers to leave bill payments any time the office is closed, including after hours, weekends, and holidays.

To use the drop box:

• Place your payment (check, money order, or cash) in an envelope. Include your remittance stub or write your account number clearly.

• Seal the envelope and deposit into the secured drop box slot.

• Payments left in the drop box will be collected and processed the next business day that the office is open.

• Consider drop box payment at least 5 business days before your due date to ensure on-time posting.

The drop boxes offer a flexible way to pay your electric bill on your schedule. Payments left on weekends or holidays will not be processed until the next business day, so plan accordingly.

Setting Up Auto-Pay

For ultimate bill payment convenience, Inter County Energy offers a recurring auto-pay option. With auto-pay, either the full or minimum amount due will be automatically drafted from your account each month on the bill’s due date.

To begin auto-pay, you’ll first need to register for SmartHub online access. Once registered, you can set up auto-pay through SmartHub in just minutes.

Here are some key benefits of auto-pay for Inter County Energy bills:

• Avoid late fees – Payment is always received on time

• Easy setup – Configure it once and you’re done

• More flexibility – Change auto-pay settings anytime

• Payment reminders before due date – Helps avoid account issues

• Support checking, savings, credit cards – Use your preferred account

For worry-free electric bill payments, auto-pay through SmartHub is an excellent choice. And you’re fully in control to change settings or cancel auto-pay at any time.

What Happens If You Pay Late?

Inter County Energy has a defined late payment policy in order to encourage on-time payment from all customers. Here’s what you need to know about paying late:

• Bills are due within 21 days of the billing date each month. After that they are considered past due.

• A late fee of $10 or 5%, whichever is greater, is charged if a bill is still unpaid after the due date.

• Accounts 10+ days late are subject to disconnection without further notice, at Inter County Energy’s discretion.

• Full payment of the past due amount is required for reconnection, plus a $50 fee during office hours or $100 after hours.

• After 30 days delinquent, the account balance may be sent to a third-party collection agency, affecting your credit score.

Clearly it’s in every customer’s best interest to pay electric bills on time and avoid these penalties. The good news is Inter County Energy makes timely payment extremely straightforward through the many options covered in this guide.

Payment Assistance Programs

For low-income customers struggling with electric bills, Inter County Energy partners with government and non-profit agencies to provide payment assistance. These programs can help avoid disconnection. Key options include:

• LIHEAP – Provides federal energy assistance grants for home heating and cooling bills, including electric.

• Project Share – Funded by Inter County customer donations to assist with electric bills.

• Salvation Army – Can provide one-time payment aid for utility bills through local centers.

Customers facing financial hardship should contact Inter County Energy’s billing department to learn about qualification requirements for these and other assistance programs. Applying promptly can help maintain uninterrupted electric service.

In Summary

Understanding your monthly electric bill responsibility as an Inter County Energy customer is important. The cooperative offers diverse, convenient payment methods to fit any schedule or preference. Paying on time ensures uninterrupted service and avoids late fees. Reach out for payment help if necessary. Managing your electric account wisely brings peace of mind.