Paying your electricity bill on time each month is important to keep your lights on and avoid late fees. As a resident of El Paso, you have several options to pay your El Paso Electric bill conveniently. In this article, we’ll explore the various El Paso Electric bill pay locations and online payment methods available to fit your needs.
El Paso Electric Office Locations
The most straightforward option is to pay your bill directly at El Paso Electric’s office locations There are three EPE customer service centers in El Paso where you can pay in person Monday through Friday from 8 AM to 5 PM
- 201 N. Stanton Street
- 5801 Montana Ave
- 1661 N. Zaragoza Road
At these locations, you can pay by cash, check, money order, or credit/debit card. Payments made directly to El Paso Electric are free and will post to your account immediately. You can also use the payment drop boxes at these locations to pay your bill. Dropped payments are posted the next business day.
Pay Online
El Paso Electric’s website has two ways to pay your bill online that are quick and easy:
Manage My Account
Through Manage My Account, you can securely pay your bill online using credit/debit card or electronic check. A $1.95 service fee applies to payments made through Manage My Account.
BillMatrix
BillMatrix also allows online payments by credit/debit card or e-check The service fee for BillMatrix is $235 per transaction, Payments through BillMatrix typically post to your account almost instantly,
Pay by Phone
You can pay your El Paso Electric bill online, or you can call 1-877-235-8872 and use BillMatrix to pay your bill over the phone. The $2. 35 BillMatrix fee applies to phone payments as well.
Authorized Payment Centers
For those who prefer paying bills in person, El Paso Electric has partnerships with a number of authorized payment centers throughout El Paso where you can pay your electric bill. These locations include:
- All ACE Cash Express stores
- All Albertsons grocery stores
- All Kmart stores
- Some Walmart stores
- Some Family Dollar stores
- Some Dollar General stores
Payments at these authorized payment centers can be made by cash, pin-based debit card, or credit/debit card. A convenience fee of up to $1.99 applies when paying at these locations. Payments are typically posted to your El Paso Electric account within 1 business day.
Bank Draft
You can also set up a monthly bank draft to have your bill payment automatically deducted from your checking or savings account each month. This ensures your payment is made on time without any late fees. Bank drafts can be set up online through Manage My Account or by submitting a form to El Paso Electric.
Budget Billing
For consistent bill amounts every month, consider enrolling in El Paso Electric’s Budget Billing plan. This plan averages your usage over 12 months to calculate a fixed monthly payment amount. At the end of 12 months, your account is reconciled to determine if you overpaid or underpaid based on actual usage.
Budget Billing prevents unpredictable swings in your bill amount. You can enroll online through Manage My Account or by contacting customer service.
Avoid Late Fees
No matter which payment method you choose, be sure to pay your bill by the due date listed to avoid late fees. If you need assistance paying your bill, El Paso Electric offers several payment assistance programs and partnerships with community agencies to help qualified customers.
Paying your El Paso Electric bill is quick and easy through the variety of online, phone, and in-person options. Review your payment choices to select the best method for your needs each month. Consistently paying on time can help avoid service disruptions and costly late payment fees.
How can customers pay their bills?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment.
Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee.
Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces. However, the kiosks may have a fee depending on how customers pay. In addition, third-party payment agencies like CheckFree or Western Union accept payments with an attached cost. According to a news release from EPE, over 100 third-party payment agencies are in EPE’s service area. Stores like Walmart, Dollar General and many grocery stores host these agencies.
With the payment centers closing, third-party payment agencies and kiosks will be the only way to pay electric bills with cash.
Utility customers can also arrange a bank draft with EPE via their website. In that system, the utility takes the money directly from utility customers’ bank accounts when the bill is due. There is no fee for this method.
EPE also accepts mailed checks via a stamped envelope to their office in El Paso at El Paso Electric, P.O. Box 982, El Paso, Texas 79960. Other than the envelope and stamp cost, this method has no fee.
Lastly, EPE accepts payment via the phone from 7 a.m. to 7 p.m. Monday through Friday or through their mobile app. Both of those methods have fees in the range of $1.95 to $2.35.
Downloading your electric bill from El Paso Electric
FAQ
Where to pay electric bill in El Paso?
How to pay El Paso Electric bill in Las Cruces?
Can I pay El Paso Electric with a credit card?
Does El Paso Electric accept money orders?
How do I pay my El Paso Electric Bill?
Here’s how to pay your bill LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming. Over the last two months, El Paso Electric has quietly begun nudging customers away from in-person payments and onto their online bill collection systems.
Will El Paso Electric close its payment centers?
El Paso Electric will close its payment centers. Here’s how to pay your bill LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming.
Is El Paso Electric removing in-person payments?
Over the last two months, El Paso Electric has quietly begun nudging customers away from in-person payments and onto their online bill collection systems. According to EPE’s Regional Director for Governmental Affairs Eric Montgomery, the move is an attempt to eliminate in-person payments.
Are there alternatives to paying a utility bill in El Paso?
For the 5 percent of in-person payers, EPE has a few alternatives for bill payment. Via EPE’s website, utility customers can pay via credit card, ATM/debit card, or electronic check. For every bill, this option tacks on a $1.50 to $2.35 fee. Another option includes using payment kiosks in El Paso, Van Horn and Las Cruces.