How to Pay Your Bill to Alderwood Water and Wastewater District

As a customer of Alderwood Water and Wastewater District (AWWD) in Washington state, you likely receive a monthly bill for your water and sewer services Prompt payment of this utility bill is important to avoid any service disruptions This comprehensive guide will overview the various ways Alderwood Water and Wastewater District customers can pay their bills.

Reviewing Your AWWD Bill

Let’s start by looking at what’s included on a typical bill from Alderwood Water and Wastewater District:

• Account number – This unique number identifies your home’s water service You’ll need it when paying online or via phone

• Service address – Confirm this matches your physical address, Notify AWWD immediately if anything looks incorrect,

• Billing period – Shows the date range your charges cover, typically monthly.

• Past due balance: Any amount that is past due will be carried over if it is not paid in full.

• Current charges – Covers your water usage and sewer service for the billing period.

• Total due – This is the full payment needed, including any past due balance.

• Due date: Always around the 27th of the month, pay by this date to avoid late fees.

Always double check your bill for accuracy and contact AWWD at 425-743-4605 with any questions.

Paying Online

The fastest and most convenient way to pay your AWWD bill is online:

• Visit AWWD’s website at www.awwd.com
• Click on “View/Pay Bill”
• Select “Pay Now” under the Pay Water Bill section
• Enter your account number and service address
• Choose to pay current balance or a specified amount
• Input your payment details and submit

Online payments are processed instantly. You can use a checking account, credit card, or debit card. Please note credit/debit cards have a service fee.

Paying by Phone

To pay your water bill over the phone:

• Call 1-866-899-1313 for AWWD’s automated pay-by-phone system
• Enter your 10 digit account number
• Follow the prompts to enter your payment information
• Confirm the payment amount
• Note down the confirmation number at the end

Phone payments can be made 24/7 using credit/debit cards or checking accounts. Cards are subject to a service fee.

Paying by Mail

To pay your AWWD bill by mail:

• Write your 10 digit account number on the payment
• Make checks or money orders payable to Alderwood Water & Wastewater District
• Include payment stub or write service address on the check
• Mail to: PO Box 35113, Seattle, WA 98124-5113

Allow 5-7 business days for mailed payments to process. Do not send cash. Late fees apply to payments received after the due date.

Paying In Person

You can pay your water bill in person at AWWD’s office:

• Location: 3626 156th St SW, Lynnwood, WA 98087
• Office Hours: Monday-Friday 8:00am – 5:00pm
• Payment Options:
  • Cash
  • Check
  • Money order
  • Credit/debit card (with service fee)

Have your account number or paper bill when paying in person. Wait times are shortest early morning or late afternoon.

Enrolling in AutoPay

Sign up for auto-pay to have your water bill paid automatically each month. This prevents late fees for missed payments.

To enroll in auto-pay:

• Login to your account on AWWD’s website
• Under “My Profile”, choose AutoPay Program
• Select bank account or credit/debit card
• Agree to the terms and conditions
• Save your payment method to complete setup

You’ll receive a confirmation email when auto-pay is active. Log in anytime to update your payment method or cancel auto-pay.

Seeking Bill Payment Assistance

For low-income customers, AWWD partners with local groups to offer bill pay assistance. You must meet eligibility criteria and submit an application.

To get started, call 425-743-4605 to discuss your situation. AWWD’s customer service team will advise if you qualify for bill pay assistance and provide next steps.

Always contact AWWD promptly if you foresee difficulty paying your water bill on time. They may be able to suggest payment plans or other possible solutions. Service disruptions can often be avoided with advance notice and communication.

Avoid Late Fees and Service Disruptions

Follow these tips to keep your water on and avoid extra fees:

• Open and review bills right away when received

• Pay the total due by the due date, typically the 27th

• If you’ll be late, call AWWD immediately to make arrangements

• Enroll in auto-pay or reminders to prevent missed payments

• Contact AWWD as soon as possible if you anticipate payment issues

Staying current on your account is critical. Reach out early and AWWD will work with you on a payment plan. Maintain open communication to resolve any payment problems smoothly.

We’re Here to Assist with Paying Your Bill