A Guide to Paying Your Utility Bill Online in Covington, GA

Living in the charming city of Covington GA comes with many perks – southern hospitality rich history, and a vibrant downtown. It also comes with the responsibility of paying your monthly utility bill to the City of Covington.

Paying your utility bill on time is important to avoid service disruptions. The good news is that Covington lets you pay online, so you can do it from the comfort of your own home. This complete guide will teach you everything you need to know to pay your online utility bill in Covington.

Overview of Covington Utility Billing

The City of Covington provides essential utility services to residents and businesses located within the city limits, including:

• Electricity
• Natural Gas
• Water
• Wastewater
• Garbage Collection

Customer Service at City Hall is in charge of billing and collecting payments for utilities. Their bills come in the mail every month and are due 21 days after the date they were sent.

You need to make sure you pay the amount that’s due by the due date to avoid fees. The City offers multiple ways to pay online for your convenience.

Benefits of Paying Online

Paying your utility bill online with the City of Covington provides many benefits

• Convenience – Pay anytime 24/7 without visiting City Hall
• Efficiency – Takes just minutes to log in and submit payment
• Security – Payment portal uses industry standard encryption
• Flexibility – Use credit/debit card, bank account, PayPal, etc
• Control – Create an account to view history and manage payments
• Savings – Avoid late fees by scheduling recurring payments

Plus you can get text/email reminders when your bill is ready and confirmations when paid. Paying online is the easiest way to stay on top of your utility bill!

How to Pay Your Bill Online

To get started paying online, follow these simple steps:

1. Visit the Payment Portal

2. Enter your 10-digit utility account number

3. Select your account and click “Continue”

4. Enter payment amount and submit your payment

5. Provide your payment details and complete the transaction

Once submitted, your payment will be applied to your account automatically. The online portal accepts major credit cards, debit cards, ACH payments from your bank, and PayPal.

Setting Up an Online Account

For added convenience, set up a free online account on the payment portal:

1. Click “Register” and fill in your contact details

2. Create a username and secure password

3. Agree to the terms of use

4. Verify your email address

With an online account you can view previous statements, payment history, pending payments, and enroll in autopay or paperless billing to streamline payments.

Other Ways to Pay Your Utility Bill

If you prefer not to pay online, Covington offers other payment options:

• By phone through the automated pay by phone system

• In person at the Customer Service desk at City Hall

• By mail by sending a check or money order

• Drop box located outside City Hall

• Auto bank draft to have payments automatically withdrawn

But the online portal is the easiest and most convenient way for most customers to pay their utility bill to the City of Covington.

Payment Assistance Programs

If you are struggling to pay your utility bill, Covington offers assistance programs:

• Payment arrangements – Set up a payment plan for past due balances

• Due date extensions – Request additional time to pay if needed

• Leak adjustments – Receive credits for qualifying water leaks

• Low-income assistance – Discounts for qualifying limited income households

Contact Customer Service to learn more about assistance if unable to pay your balance.

Avoid Late Fees and Disconnection

To avoid penalties, make sure to pay your Covington utility bill in full by the due date printed on your monthly statement. Important deadlines include:

• Due Date – Payment must be received by this date to prevent a 10% late fee

• Past Due Date – A past due notice is sent if not paid by this date

• Disconnect Date – Utility service may be interrupted if the bill remains unpaid

• Reconnect Fee – A $50 fee is charged to restore service after disconnection

Pay on time every month to steer clear of additional fees and potential service disruptions.

Account Management Tips

Properly managing your utility account can help you maintain accurate billing and avoid issues:

• Update your contact info if you move or change phone numbers

• Carefully review statements each month and dispute discrepancies

• Monitor your usage patterns to understand cost drivers

• Enroll in budget billing to spread costs evenly throughout the year

• Set up custom usage alerts to get notified for leaks, high bills, outages, etc

Staying engaged with your account makes paying bills easier.

Investing in Covington’s Infrastructure

The money paid by customers for utility services goes directly back into Covington’s operational costs and infrastructure:

• Expanding water and sewer capacity

• Upgrading aging distribution lines

• Improving electricity and gas systems

• Enhancing metering technology

• Funding new treatment facilities

Your utility payments help strengthen the backbone of essential services in Covington for future generations.

Contact Covington Utility Billing

For questions about your utility services, billing, payments, or account management, contact Covington Utility Billing:

Call 770-385-2000, Monday to Friday, 8AM to 5PM

Visit www.cityofcovington.org

Email [email protected]

The City of Covington wants to make paying your utility bill fast, easy, and painless. Follow this guide to take advantage of convenient online payment options.