Having continuous electricity, water sewer, sanitation and other utility services is essential for every home and business. As a City of Duncan utility customer, it’s important to understand how to pay your bill on time each month to avoid service interruption. This comprehensive guide will walk through the available payment options.
Overview of City of Duncan Utilities
The City of Duncan provides utility services like electricity, water, sewer and sanitation to the residents and businesses within city limits. Utility billing and payment is managed by the City of Duncan Utility Customer Service Department.
Customers receive a monthly utility bill that includes charges for all applicable services. This bill must be paid in full by the due date to avoid penalties and potential disconnection. The City offers several payment options for convenience.
Ways to Pay Your City of Duncan Utility Bill
The City of Duncan offers utility customers three main ways to pay their bill each month
- Online bill pay
- Phone payments
- In-person payments
Below we’ll explore each of these payment methods in more detail.
Pay Online
For fast and simple bill payment 24/7, the City of Duncan offers online bill pay through their Municipal Online Payments portal:
- Visit duncanok.municipalonlinepayments.com
- Click on “Utility Billing”
- Select “Quick Pay” to make one-time payment
- Or register your account to access additional features
Online payments can be made using credit/debit cards, electronic checks or automatic bank drafts. Convenience fees apply to card payments.
Pay By Phone
Call 866-224-6372 to pay your City of Duncan utility bill over the phone. You will need to enter your account number and ZIP code to pay. After that, you can use a credit or debit card. Applicable convenience fees will be disclosed.
Pay In-Person
Visit the City of Duncan Utility Customer Service office in-person at:
City Hall
252 N Main St #101
Duncan, OK 73533
Office hours are Monday – Thursday, 7:00 am – 5:30 pm. Cash, check, money order and credit/debit cards are accepted for in-person payments.
Tips for Paying Your Bill on Time
- Mark your calendar with due dates to remember to pay
- Enroll in autopay or automatic bank drafts for hands-free payment
- Opt-in to receive email and/or text reminders when your bill is ready
- Monitor your usage and charges through your online account
- Contact customer service immediately if you will have difficulty paying on time
If you pay your City of Duncan utility bill late, you will be charged extra, so make it a habit to pay it on time every month.
What to Do if You Cannot Pay on Time
If you can’t pay your City of Duncan utility bill in full by the due date, you should call customer service right away to talk about your options, which could include:
- Payment arrangements – Agree to pay the past due amount over an extended timeframe
- Payment assistance – Enroll in utility financial assistance if eligible due to hardship
- Extension – Request a few additional days for your payment if needed
Do not ignore past due notices or disconnection warnings. Call the Utility Customer Service team at 580-252-0250 for help getting your account back in good standing. Prioritize keeping your utilities connected.
Contact City of Duncan for Utility Payment Support
If you have any questions about your City of Duncan utility bill payment options, amounts due or past due balances, customer service staff can assist:
- In-person at the Utility Customer Service office
- Call 580-252-0250 during office hours
- Email [email protected]
The Utility Customer Service team can explain your charges, enroll you in payment plans, take payments over the phone and more. Contact them immediately if you see any discrepancies on your bill.
Other Important Utility Account Management Tips
In addition to on-time payment, also remember to:
- Update your contact information if you move
- Review billing policies and rates
- Monitor your usage through your online account
- Report service issues like outages or leaks ASAP
Stay informed, take advantage of available utility assistance programs, and pay on time to be a responsible City of Duncan utility customer. Use this guide to understand all of your payment options to maintain seamless service.
Why is my utility bill delayed?
As the water meter replacement project progresses, the transition to the new system continues to affect the billing schedule up to 7-10 business days in billing. Our team, as well as the contracted meter readers, are doing their best and we understand your frustration as this continues. We ask for your continued patience with billing challenges as the benefits of the upgrade will provide residents with a customer portal to easily monitor their water usage, a sign up for alerts, as well as ensuring early leak detection.
As a result of the delays in billing, payment due dates, drafts and grace period dates have been adjusted to match the usual timeframes provided for payment. Extensions, mediation or payment plans are available by request by contacting Utilities Customer Service during regular business hours of Monday- Thursday 7:00 AM to 5:30 PM. Utility Billing Mediation Resolution and Options can be found at https://duncanok.gov/DocumentCenter/View/908/Utility-Billing-Mediation-resolution-and-options
If you are wondering how to determine your billing Area , please look at the first digit of your utility bill. That first digit will indicate your Area and all Area Billing Maps may be found on our website: https://www.duncanok.gov/222/Area-Billing-Maps
You can now make credit card payments over the phone by calling 866-224-6372. Payments may be made via drop box at City Hall, or pay online.
The Customer Service Department is responsible for processing new connects, disconnect requests, transfers, balance inquiries, payment extensions and agreements, leak adjustments, Insufficient Checks, new meter taps, new construction electrical services, construction portable water meters, Friday requests for electric, plumbing, and mechanical inspections, general account inquiry and much more. We also answer all Customer Service calls related to billing for Waste Connections questions.
For All New Customers
All customers requesting new service must: Fill out an Application for Utility Service (PDF) and bring it to City Hall along with 2 Forms of I.D. One of which should be in the form of a valid state or federal government-issued identification card, such as a state-issued drivers license, state issued identification card, a U.S. government issued passport or visa, or a U.S. military identification card, all of which must contain a photograph of the customer and one other form which may be a birth certificate, voter registration card, or Native American tribal document.
All customers transferring from one house (serviced by Duncan Utilities) to another (serviced by Duncan Utilities) will need to fill out the Application for Utility Service and bring two forms of I.D. containing a photograph of the customer to City Hall.
Connects and transfers may require a deposit. Contact our office to inquire. Renters will need a valid lease agreement from the landlord. Homeowners will need the proof of ownership or closing paperwork for the property.
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Utilities Customer Service
Email Utilities Customer Service Physical Address 1600 S Highway 81 Duncan, OK 73533 1600 S Highway 81 Duncan OK 73533 Directions Mailing Address P.O. Box 969 Duncan, OK 73533 Phone: 580-252-0250 Hours Monday through Thursday7:00 am to 5:30 pm Directory
Bill Payment Kiosk – Duncan
How do I pay my bill online in Duncanville?
Get in touch with online support or Receive Monthly Billing Statement · Go directly to our Online Bill Payment website or go to the City of Duncanville home page and select Pay Bill Online. · Once
How many employees does the Duncan police department have?
The DFD has 48 full-time personnel. Find important airport contact information, hangar applications, and facts. Pay your utility bill online. The Duncan Police Department will continue to strive to provide the highest quality of service to both visitors and residents. Review the City of Duncan’s utility providers and their contact information.
How do I contact city of Duncan?
City Hall. 200 Craig Street. Duncan, BC V9L 1W3. Phone: 250.746.6126. Fax: 250.746.6129. [email protected]. Fire Department. 468 Duncan Street.
How do I pay a traffic ticket in Duncan?
She can be reached at (864) 249-8013. You can pay traffic tickets online. To do this you can click on the link below. Clicking on this link will take you to a different web site. You can also visit the Duncan police behind Town Hall to pay tickets in person.