How to Pay Your CPS Energy Bill By Phone

Paying your CPS Energy bill over the phone is a quick and convenient option for San Antonio residents. CPS Energy offers phone payment through automated systems for both residential and commercial customers. In this article, I’ll provide a step-by-step guide on how to pay your CPS Energy bill by phone using their authorized pay-by-phone numbers.

Overview of Paying CPS Energy Bills By Phone

CPS Energy offers the ability to pay your energy bill using their automated phone payment system. Here’s an overview of how it works

• Call the correct pay-by-phone number for your account type – residential or commercial

• The automated system will guide you through the payment process

• Choose whether to pay by debit/credit card or electronic check

• Enter your account information to access your account

• Follow prompts to make a one-time payment or set up recurring payments

• Payment will be processed immediately for one-time payments

• Receive a confirmation number at the end

It’s a quick, easy way to pay in just a few minutes. Now let’s look at the step-by-step process.

Residential Bill Pay By Phone

If you’re a residential CPS Energy customer, here are the steps to pay your bill over the phone:

Step 1: Call the Residential Pay-By-Phone Number

The authorized phone number for CPS Energy residential customers to pay bills by phone is:

• (877) 257-1172

This is the ONLY number you should call to pay your residential CPS Energy bill by phone.

Step 2: Choose Your Payment Method

When prompted by the automated system, choose whether you want to pay by:

• Debit or credit card

• Electronic check (ACH) from your bank account

Step 3: Enter Your CPS Energy Account Information

Next, you’ll need to enter your CPS Energy account information when prompted so the system can pull up your account. Have these handy:

• Account number

• Phone number or zip code on the account

• Name on the account

• Service address

Step 4: Select One-Time or Recurring Payment

Now choose whether this will be a:

• One-time payment

• Recurring monthly payment (set up automatic payments)

For recurring payments, you can select the date each month the payment should debit your bank account or credit card.

Step 5: Enter Payment Amount

Enter the payment amount when prompted. You can pay the total bill or a partial payment.

Step 6: Confirm Payment Details

The system will now confirm your payment details. Make sure everything is correct before confirming the payment.

Step 7: Receive Confirmation Number

At the end, you’ll receive a confirmation number for your payment. Write this down for your records in case you need to reference it later.

And that’s it – you’ve just paid your residential CPS Energy bill by phone in a few quick steps!

Commercial Bill Pay By Phone

If you have a CPS Energy commercial account, follow these steps to pay by phone:

Step 1: Call the Commercial Pay-By-Phone Number

The authorized phone number for commercial customers to pay CPS Energy bills is:

• (855) 290-7615

This is the ONLY number commercial customers should use for pay-by-phone.

Step 2: Select Payment Method

When prompted, choose debit/credit card or ACH payment from your bank account.

Step 3: Enter Your Business Account Details

You will need to enter your CPS Energy commercial account number and business zip code or phone number on file when prompted.

Step 4: Follow Remaining Payment Prompts

Follow the remaining payment prompts to enter your payment amount, set up one-time or recurring payments, and confirm details.

Step 5: Receive Confirmation Number

Get a confirmation number at the end of the call for your records.

And your CPS Energy commercial bill is now paid by phone!

Helpful Tips for Paying CPS Energy Bills By Phone

Here are some tips to make phone payment fast and easy:

• Have your account info handy before calling

• Call from the phone number on your account for faster account access

• For recurring payments, note the debit date for your records

• Save the pay-by-phone number in your contacts for next time

• Keep your confirmation number to reference if needed

• Double check your payment details before confirming

• Contact CPS Energy if you have any issues with phone payment

Benefits of Paying Your CPS Energy Bill By Phone

Paying your CPS Energy utility bill by phone offers these great benefits:

• It’s fast and simple – takes just minutes

• Available 24/7 – you can call anytime

• Provides payment confirmations and reminders

• Allows one-time or recurring payments

• Gives option to pay by card or electronic check

• Saves time over mailing in payments

• No need to drive to an office or payment center

• Secure automated system processes payments quickly

So if you’re looking for a quick, easy way to pay your bill, give the CPS Energy pay-by-phone option a try next time!

Answering Common Questions About Phone Payment

If paying your CPS Energy bill by phone is new to you, you probably have some questions. Here are answers to some frequently asked questions:

Are there fees to pay by phone?

Yes, there is a $2.35 convenience fee charged by the payment processor for phone payments. This applies to both residential and commercial accounts.

When will payment post to my account?

Phone payments post to your account immediately after being processed.

Can I set up recurring payments?

Yes, the automated system gives you the option to set up recurring monthly payments over the phone.

What if I enter the wrong payment amount?

Contact CPS Energy as soon as possible if you realize you entered an incorrect payment amount.

What numbers should I call to pay by phone?

Residential customers should ONLY call (877) 257-1172. Commercial customers should ONLY call (855) 290-7615.

Is paying by phone secure?

Yes, the automated payment system uses secure encryption and data privacy measures to keep your information protected.

If you have any other questions, feel free to contact CPS Energy’s customer service team for assistance with phone bill payment.

Conclusion

Paying your CPS Energy utility bill by phone is so quick and convenient, once you try it, you’ll wonder why you didn’t do it sooner! In just a few minutes, you can call in a payment at your convenience, 24/7.

To get started, simply call the correct CPS Energy pay-by-phone number for your account and follow the automated prompts to enter your information and payment details. It’s the easy, hassle-free way to check this monthly task off your to-do list. No more mailing checks or making trips to an office or authorized payment location. Give CPS Energy bill pay by phone a try next time your bill is due!