Central Electric Cooperative (CEC) provides electric service to over 25000 members in western Pennsylvania. As a customer-owned co-op they aim to deliver affordable and reliable power. CEC offers multiple ways to view and pay your electric bill conveniently online.
This guide will walk through CEC’s online bill pay options using their website, Pay Now system, and SmartHub platform.
Overview of Central Electric Cooperative
CEC is a not-for-profit electric cooperative distributing power to seven counties in Pennsylvania since 1937.
Key facts about Central Electric Cooperative
- 25,000+ residential and business members
- Non-profit, customer-owned co-op
- Primarily services Allegheny, Armstrong, Butler and other PA counties
- 3,000+ miles of power lines
- Competitive electricity rates
- $9 million in capital credits returned to members since 1985
As a co-op, CEC is owned by its customers and focuses on giving them the best service and value possible. Online bill pay offers a convenient way to manage your electric account.
Paying Your CEC Bill Online
CEC offers three main options for online bill payment – Pay Now, SmartHub, and the payment portal on their website.
Pay Now
Pay Now allows quick one-time payments without logging into an account You’ll need your CEC account number and last name
To use Pay Now:
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Go to www.cec.coop and click “Pay Now” at the top
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Enter your account number, last name, and payment info
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Select “Continue to Payment Review”
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Confirm details and select “Submit Payment”
Payments process instantly. Pay Now is best for one-off payments from different people, like renters.
SmartHub
For full account management, use CEC’s SmartHub online portal or mobile app.
SmartHub features:
- One-time or recurring payments
- Paperless billing
- Payment history and billing graphs
- Usage monitoring and alerts
- Outage notifications
- Secure account management
To use SmartHub:
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Go to central.coop/smarthub
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Select “Register” and enter your account number
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Create a username and password
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Set up payment methods under “Billing & Payments”
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Select “Pay Bill” to make one-time payments
Download the SmartHub app to manage your account from your mobile device.
CEC Website Payments
You can pay your CEC electric bill directly on their website without logging in.
To pay on the website:
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Go to www.cec.coop and click “Pay Bill”
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Choose “Pay as Guest”
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Enter your CEC account number and last name
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Fill in your payment details and submit
This is an easy option for a quick payment without registration. But you won’t be able to store payment methods or view full billing history.
Payment Methods Accepted by CEC
CEC offers secure payment processing through their online platforms. Accepted payment methods include:
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Credit/debit cards: Visa, MasterCard, Discover, American Express
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Electronic funds transfer: From checking or savings accounts
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Cash payments: At an authorized payment center
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Checks: Mailed or dropped off at a CEC office
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Money orders: Mailed or dropped off with your account number
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Cashier’s check: Made payable to CEC
Credit and debit cards incur a 2.5% processing fee. EFT payments directly from your bank account are free.
Tips for Paying Your CEC Bill on Time
Avoid late fees and keep your electric service uninterrupted by managing your CEC account online and paying on time.
Useful bill pay tips:
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Enroll in paperless billing through SmartHub for instant notification when your bill is ready.
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Set up automatic payments in SmartHub to have your bill paid on the due date every month.
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Register for account balance alerts through SmartHub to know when your account is running low.
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For one-time payments, allow 5-7 business days for mail and processing time. Pay earlier in your billing cycle each month.
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Schedule payments for 3-5 days before the due date to ensure on-time delivery.
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Contact CEC immediately if you anticipate issues paying on time to discuss payment plan options.
Automating payments through SmartHub helps avoid late fees and service disruptions. But stay actively engaged with your usage and monthly bills to catch any discrepancies early.
Getting Help with CEC Bill Pay
CEC offers customer service support if any issues come up with online bill payment.
Contact CEC Customer Support
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Phone: 1-800-521-0570
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Email: Email available on the “Contact Us” page of www.cec.coop
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Walk-in office: Locations in Redmond, Bend, and Sisters, OR
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Live online chat: Available during business hours on their website
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FAQs: Answers common questions on the “Energy Solutions” page of their site
What to Have Ready
Have the following on hand when you contact CEC for billing support:
- Your CEC account number
- Recent meter readings
- Bill payment amounts and dates
- Any error messages encountered
CEC strives to resolve billing issues promptly. Their customer support team is available to help get your account back on track.
Paying your electric co-op bill online is quick and convenient with Central Electric Cooperative’s payment options. Use SmartHub to take full control of your account or make one-time guest payments from your mobile device or computer.
SmartHub Account Log In
Would you like to pay your electric bill at any time of day, night, or on the weekend? Are you ready to pay your bill but can’t find the statement or the envelope? Sign up for SmartHub using your email address and your electric account number. You can then view and pay your bill using Visa, Mastercard, Discover or e-check.
With SmartHub, youre able to do the following:
- View/Update Account Information
- View current and previous energy usage & charges
- Make a payment or enroll in recurring payments
- Update payment information
- View/Print electric bills
- Receive a monthly email when your bill is ready
- Easily pay your bill with no registration required
- Simply use your billing account number and last name/business name to access your account for payment.
Bank Draft or Recurring Credit/Debit Card:
Looking for a hassle-free way to pay your bill each month? Sign up to have your payment automatically deducted from your bank account or credit card. To sign up, call 855-939-3738 press option 4 and follow the instructions on the line. You can also sign up through SmartHub.
Your payment will be debited from your account or credit card each month on the 15th. If the 15th falls on a holiday or weekend, it will be deducted on the next business day. You will still receive a bill each month and it will read “Do Not Pay – Paid by Bank Draft” or “Do Not Pay – Paid by Credit Card.” You can stop payment of any entry by notifying the cooperative four (4) business days before the payment is scheduled to be deducted.
A $30 fee may be charged for a Bank Draft or Recurring Credit/Debit Card that is declined for any reason.
Central Electric Cooperative — Who We Are — Linemen Edition
How do I make a payment to Central Electric Cooperative?
Mailing Payments: Please mail your payment to Central Electric Cooperative, PO Box 850, Mitchell SD 57301-0850 in the envelope that was provided with your bill. Please allow enough time to ensure your payment reaches our office by the due date to avoid a late fee. We do not use the postmark date on payments.
Does Central Electric Cooperative offer a career in electrical?
Central Electric Cooperative is pleased to announce its support to an individual interested in pursuing a career in the electrical [] By Abby Berry National Rural Electric Cooperative Association Gone are the days when a simple flip of the switch was [] Can I Over-Seal My House, or Make it Too Tight?
Does Central Electric Cooperative have a smarthub app?
With Central Electric Cooperative’s (CEC’s) SmartHub web and mobile app, it won’t be. What is SmartHub and what’s in it for you? You may have heard about SmartHub, our innovative tool for account management, but what can it do for you? SmartHub can help you take control of your account like never before.
Where can I pay my electric bill?
For your convenience, you can pay your bill 24/7 at the following locations: Mailing Payments: Please mail your payment to Central Electric Cooperative, PO Box 850, Mitchell SD 57301-0850 in the envelope that was provided with your bill. Please allow enough time to ensure your payment reaches our office by the due date to avoid a late fee.