Convenient Options for Paying Your Baldwin County Solid Waste Bill

Taking out the trash is a necessary chore, but paying the bill doesn’t have to be a hassle Baldwin County offers convenient ways for residents to pay their solid waste bills online, by phone, or by mail Read on to learn about the available payment options and tips for managing your Baldwin County solid waste account.

Overview of Baldwin County Solid Waste Services

Baldwin County Solid Waste provides trash and recycling services to over 200,000 residents across the county. Services include:

• Curbside trash collection
• Operation of recycling drop-off centers
• Managing the county landfill and transfer stations

In unincorporated Baldwin County, garbage collection is required for all homes to help cut down on illegal dumping. All households receiving the service are billed quarterly.

It is easy to set up garbage collection service as a new county resident. The Solid Waste billing department can explain the process when you call to establish your account.

Payment Options for Your Quarterly Bill

When your Baldwin County Solid Waste bill arrives, you have several options for paying it:

Pay Online

Going to the Baldwin County website to pay is the fastest and easiest way to do it. You can make secure online payments using Visa, MasterCard, or Discover card. Log into the online payment portal using your account number and unique PIN.

Pay By Phone

Call the Baldwin County Solid Waste billing department at 251-972-6878 during business hours to pay your bill over the phone using a credit card,

Pay By Mail

Mail in a check or money order payable to Baldwin County Solid Waste using the payment coupon and envelope provided with your bill Allow 5-7 days for mailed payments to process,

Pay In Person

Bring your bill to the Baldwin County Solid Waste office located at 15093 Landfill Drive in Summerdale to pay in person with cash, check, or credit/debit card.

No matter which option you choose, be sure to pay your bill by the due date to avoid late fees or service disruption. Online and phone payments can be made up until midnight on the due date for on-time payment.

Tips for Managing Your Solid Waste Account

Follow these tips for smooth billing and hassle-free solid waste service:

• Provide accurate account information and update it if you move. This ensures proper billing and service.

• Opt for paperless billing to receive bills electronically instead of by mail. This allows faster payments.

• Sign up for automated payments to have your bill paid on time automatically each quarter.

• Pay a few days early when paying by mail to ensure on-time arrival. Allow 3-5 business days for checks to clear also.

• Contact Solid Waste immediately if your service needs to be cancelled, such as due to a move.

• Keep your account PIN secure when paying online. Change it periodically as a precaution.

• Check that payments made near a due date process in time to avoid late fees.

Following these tips will help ensure your Baldwin County garbage service stays on track and makes paying your quarterly bill quick and easy.

What Payment Methods Are Accepted for Solid Waste Bills?

Baldwin County offers several payment options to provide convenience and flexibility:

• Credit/Debit Card – Visa, MasterCard, and Discover card are accepted online, by phone, or at the Solid Waste office.

• Checking Account – Free online bill pay directly from your checking account when you provide account details.

• Cash – Pay with physical cash at the Solid Waste office in Summerdale during business hours.

• Money Order – Mail a money order with your remittance coupon to the Solid Waste billing address.

• Check – Send a check by mail or deliver one in person payable to Baldwin County Solid Waste.

• Automatic Bank Draft – Arrange recurring automatic payments from your bank account each quarter.

The county does not accept American Express cards. But with the variety of accepted payment methods, choosing one that is convenient for you is simple.

Are There Fees for Paying Late?

To encourage on-time payment, Baldwin County Solid Waste does charge late fees on past due bills:

• 10 days past due – $10 late fee applied

• 30 days past due – Additional $15 late fee (for $25 total)

• 60+ days past due – Trash collection service suspended until full balance is paid

These late fees can add up, so be sure to pay your bill by the due date printed at the top of your statement. Online or phone payments must be completed by midnight on the due date.

If facing financial hardship, you can contact billing to explain your situation and request an extension without incurring fees.

What Steps Can I Take If I Didn’t Receive My Bill?

If you notice you haven’t received your normally scheduled solid waste bill, take these steps:

• Double check it wasn’t mistakenly thrown out, misplaced, or filed away. Physically searching can turn up bills hidden under piles.

• Check your spam folder if you’re signed up for paperless billing. Sometimes emails get blocked by filters.

• Contact Baldwin County Solid Waste billing department directly to check the status of your account and request that your bill be re-sent or emailed to you.

• Log into the online payment portal to view your account balance and make a payment, even if you can’t locate your bill.

• Update your mailing address or email if you’ve moved recently. Outdated contact info could be preventing bill delivery.

• Consider switching to paperless billing so quarterly statements are reliably emailed on record.

As long as you follow up promptly, a missing bill can be easily rectified without disruption to your solid waste service.

What Should I Do If My Payment Is Lost or Not Credited?

Despite your best efforts, occasionally a solid waste bill payment can get lost or not properly credited to your account. If this occurs:

• Double check your payment history online to confirm the payment in question is not recorded.

• If paying by mail, contact your bank to see if the cashed check can be traced on your end.

• Contact Baldwin County Solid Waste billing department and explain the issue. Provide any payment confirmation numbers, bank traces, or other details to help them research.

• If needed, make a replacement payment while waiting for resolution in case there is a pending service disruption.

With proof of your efforts and details provided, the billing department can work to track down what went wrong and get your payment properly accounted for. Be persistent and keep open communication to get the error fixed.

Can I Set Up Recurring Automatic Payments?

For maximum convenience, Baldwin County Solid Waste allows customers to enroll in recurring automatic payments. With this, the amount due is automatically deducted from your authorized bank account each quarter.

To set up automatic payments:

• Log into the online billing portal and check the box to enroll in auto-pay when making a payment.

• When paying by phone, request to enable automatic payments on your account.

• Fill out and mail in the auto-pay enrollment form on the back of your printed bill statement.

• Visit or call the Solid Waste office to complete the auto-pay agreement form at least 10 days before your next due date.

Once enrolled, you no longer have to manually pay each quarter. Payments are made on time automatically to avoid any late fees.

When Can I Expect My Trash Pickup Schedule?

Baldwin County Solid Waste provides residents with an annual trash collection schedule so households know when to expect curbside pickup:

• An updated schedule for the upcoming year is mailed out each December to all solid waste accounts.

• The collection schedule is organized by zone, listing zone pickup days and observed holidays.

• Monthly calendars are also available breaking down the schedule week-by-week.

• Residents can contact Solid Waste at any time to verify their zone or confirm upcoming pickup days for their address.

Being familiar with the annual trash schedule makes it easy to roll carts out on the correct days and avoid missed collections. Adjustments are communicated as needed over the year.

Staying on top of your quarterly Baldwin County Solid Waste bill is easy with flexible payment options and account management tips. Pay online, by phone, or use auto-pay to maximize convenience.