Having reliable electric, water, and sewer service is essential for households and businesses. As a customer of Springfield Utility Board (SUB), it’s important to pay your utility bill on time each month. This article will walk through your payment options, tips for avoiding late fees, setting up automatic payments, understanding your bill, and more.
Overview of Springfield Utility Board
SUB is the municipal utility provider for over 68000 customers in Springfield, Oregon. They offer
- Electric service
- Drinking water
- Wastewater treatment
- Dark fiber services
As a not-for-profit, community-owned utility, their mission is providing safe, reliable service at reasonable rates. Customers are billed monthly for usage.
Ways to Pay Your SUB Bill
SUB offers flexibility and convenience through various payment options:
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Online – Pay through SUB’s online portal via e-check or card. Sign up for an account to access.
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Phone – Call SUB’s automated payment line at 541-744-3777 and pay with a card.
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Mail – Send a check or money order using the payment stub from your bill
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In person: You can pay at SUB’s office or at payment stations in Springfield with cash, check, or credit card.
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Auto pay – Set up recurring payments from your bank account on their due date.
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Budget billing – Pay an average monthly amount based on usage history.
Choose the option that best suits your needs for paying on time. SUB also offers payment assistance for qualifying customers.
Avoiding Late Fees
To encourage on-time payment, SUB charges late fees:
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Bills not paid by the due date incur a $10 late fee.
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Another $15 is added if still unpaid after 15 days past due.
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Services may be disconnected if over 45 days late.
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A $40 reconnection fee applies if disconnected.
Setting up automatic payments is the best way to avoid late costs. But you can also call SUB if you’ll be late that month to see if they can waive the fee.
Signing Up for an Online Account
Managing your SUB utility account is quick and easy online. Follow these steps to sign up:
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Go to SUB’s website and click “Login”
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Select “Register” under the login boxes.
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Enter your account number, name, email, phone number, and password.
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Confirm your registration information.
Once signed up, you can view bills, payment history, start/stop service, and more with just a login. Enable paperless billing while you’re at it!
Setting Up Automatic Payments
One of the top conveniences SUB offers is automatic payment options. To get started:
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Log into your online account and click on “AutoPay” under “My Profile.”
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Choose the account(s) you want to enroll and the date you want payments made monthly.
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Enter your bank account or credit/debit card information.
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Review and submit the automated payment agreement.
You’ll receive an email confirmation when enrolled. Log in anytime to update your payment method or date.
Understanding Your SUB Bill
When reviewing your SUB utility bill each month, here are the key sections:
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Account summary shows previous balance, payments received, and total amount due.
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Meter readings and consumption summarize your monthly usage and any peak demand info for electric.
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Charges break down the billing for electric, water, sewer, and any other fees.
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Messages may contain updates, rate changes, or program details from SUB.
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Payment stub lists options for paying online, by mail, etc. before the due date.
Tracking Monthly Usage and Costs
You can easily monitor your utility usage and what drives costs each month:
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SUB bills detail electric use in kWh and water use in CCF. Compare monthly numbers to identify trends.
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Rate increases will raise your costs independent of usage changes. Check SUB’s website for updates.
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Weather variations lead to seasonal spikes in heating/cooling electrical use and water for irrigation.
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Lifestyle changes like new appliances, more residents, or conservation efforts also impact use.
Understanding the factors influencing your SUB bill allows you to manage costs over time.
Steps to Take if Your Payment Is Late
If you miss paying your SUB bill by the due date, act quickly:
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Pay as soon as possible to stop additional late fees from accumulating. Even a partial payment helps.
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Review your account and billing details to make sure everything is correct.
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Contact SUB at 541-744-3777 to explain the situation and request a one-time waiver of any fees.
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Ask about budget billing or other payment plans if you are struggling financially. Disconnections can be avoided with assistance.
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Sign up for automatic payments moving forward to avoid repeating late payments.
Staying in touch with SUB and keeping your account current are key to resolving any issues promptly.
Paying your utility bill on time, reviewing monthly usage, and leveraging payment programs allows you to conveniently manage your SUB service. Reach out to SUB’s customer service team anytime you have questions or account needs.
Know your meter reading day in advance
Sign up for an online account to get helpful alerts on your account plus more features!
SUB offers low and no-cost tips for conserving energy. Learn ways to save energy and money!
Electric Safety Please review important safety programs and tips.
The best protection against becoming a victim is knowledge. Know what you need to protect yourself.
Insulating your home, and other important weatherization techniques help conserve energy and keep money in your wallet.
Springfield Utility Board’s NEC Solution Proved Disaster-Ready
How do I access my Springfield Utility Board account?
Springfield Utility Board on the App Store Springfield Utility Board customers can access their account with the company’s new phone app called Mobile Customer Access (MCA).
What’s new on my Springfield utility bill?
City of Springfield Property Taxes Utility Bill The City of Springfield is excited to implement new utility billing software, resulting in a new look to your utility bill. This new online account has exciting new features that will allow you to: 1. Make and schedule future payments. 2. Make payments for multiple accounts in one transaction. 3.
How do I pay my Springfield Water & Sewer Commission Bill?
Customers can pay their bill online, by phone or by mail. Mail: Springfield Water and Sewer Commission, P.O. Box 3688, Springfield, MA 01101-3688. Please enclose a check or money order, with payment stub and account number on check.
How often does the Springfield Utility Board Bill?
Springfield Utility Board bills monthly for water and electricity used in the previous month. In addition, as a convenience, your bill also may show City of Springfield sewer charges.