How to Pay Your City of Burbank Bill Online or by Mail

Living in the city of Burbank provides residents with great services and amenities. But it can be a pain to pay city bills like rent, permits, and tickets. Fortunately, the city offers convenient online and mail payment options. Read on to learn how to easily pay your City of Burbank bills.

Online Bill Pay Through Official Website

The fastest and most convenient way to pay a City of Burbank bill is through the official city website. The city allows online payments for:

• Water and electric bills through Burbank Water and Power
• Parking citations
• Animal shelter pet licensing
• Building permits
• Business license and tax renewals
• Recreation program registration fees
• Fire safety officer fees
• Traffic accident reports

To pay online, first go to the pay online page on www.burbankca.gov. Click on the type of bill you want to pay. You may need to enter your account number or other identifying information.

If you need to pay your water or electric bill, you can either sign in to your Burbank Water and Power account or pay as a guest. Payments display on your account immediately after being processed.

The city accepts Visa, MasterCard, American Express, and Discover credit and debit cards. E-checks from a bank account are also accepted.

Benefits of Paying Online

Paying City of Burbank bills through the official website offers many benefits

• Convenience – Pay anytime, anywhere with an internet connection Avoid mailing payments or visiting City Hall.

• Speed – Online payments process instantly Much faster than by mail,

• Security – The city website uses encryption and other measures to protect your data.

• Simplicity – Make one-time or recurring payments with a few clicks. Easy account management.

• Tracking – Payment history is saved for you to view and download anytime.

• Discounts – Some bill types get a discount for paying online vs. in-person.

• Paperless – Go green by reducing paper bills and checks.

Paying online is the best way to quickly and securely take care of City of Burbank bills.

Pay-by-Phone Option

In addition to online payments, the City of Burbank offers a pay-by-phone option for a few common bill types.

To pay by phone, call 844-886-5487. You can make payments for:

• Water and electric bills
• Parking citations
• Some permit fees

When paying by phone, you will need to provide your account number and other identifying details. Only credit/debit cards are accepted.

While not as fast and convenient as the website, the phone option does provide an alternative way to pay without logging into your account.

Paying by Mail

If you prefer not to pay your City of Burbank bill online or by phone, sending a check or money order by mail is an option.

To pay a city bill by mail, follow these steps:

• Write the payment check or money order to the City of Burbank.

• Include your relevant account number in the memo line.

• Mail your payment to the appropriate city department address. Specific addresses can be found on bills, the city website, or by calling the department.

• Allow extra time for mailed payments to be received and processed – up to 10 business days.

• Keep the receipt and canceled check for your records.

Mailing a payment takes more effort than paying electronically. But it can be a good option if you prefer to pay by check or need a paper trail.

Auto-Pay and Recurring Payments

Setting up automatic or recurring payments is a convenient way to ensure your City of Burbank bills get paid on time each month or period.

For city utility bills, you can enroll through your Online Account Manager. This securely saves your payment info to deduct payments from your chosen account automatically.

Other city bills like pet licenses or parking citations can be set to recurring payments through the pay online system. Just check the box for recurring payment when paying that bill type online.

Recurring auto-pay helps avoid late fees and saves you time each month. Just be sure the funds are available in your linked account on the scheduled date.

Late Fees and Disconnection Policies

Paying City of Burbank bills on time is important to avoid penalties:

• Utility bills receive a 10% late fee if not paid within 15 days of the due date. Electric or water service may be disconnected with 30 days of non-payment.

• Unpaid parking tickets double if not paid within 21 days. Vehicles may be booted or impounded after multiple unpaid tickets.

• Pet licenses renew annually. Renewing late adds a 20% late fee to the cost.

• Permit or license renewals not paid on time may have the permit or license revoked.

Set up recurring payments or payment alerts to avoid accidentally paying bills late. Disconnections or other penalties can be inconvenient and expensive.

Payment Support and Billing Questions

If you need help with paying a City of Burbank bill online or have account and billing questions, contact the relevant city department:

• Burbank Water and Power – 818-238-3700

• Parking Citations – 818-238-3000

• Community Development (permits and licensing) – 818-238-5250

• Recreation Department – 818-238-5397

The city staff can provide guidance on online payments, mail payment addresses, account details, fees, and any other bill pay issues.

Manage All City Bills in One Place

Paying bills to multiple city departments and accounts can complicate finances. The City of Burbank’s website allows online account management and bill payment from one centralized platform.

Pay all your city bills digitally in just minutes each month. Sign up for auto-pay to further simplify the process. And leverage the convenience, speed, and security of the city’s online payment system.