A Guide to Paying Your Utility Bill Online with New Albany Light, Gas & Water

Living in New Albany, Mississippi? Then you likely receive electric, natural gas, water, and/or sewer service from New Albany Light, Gas & Water (NALGW). As a municipal utility, they make it easy and convenient to pay your utility bill online every month.

In this comprehensive guide, I’ll walk through how to set up an online account with NALGW, view your charges, monitor energy usage, and pay your utility bill digitally in just minutes.

Getting Started with Online Account Access

To pay online, you first need to set up an account on the NALGW customer portal website. Here are the steps:

• Go to newalbanylgw.utilitynexus.com
• Click on “Sign Up”
• Enter your 10-digit account number and other personal details
• Create a username, password, and security questions

As soon as you make an account, you can log in and take care of your NALGW utility services.

If you already have an existing online account for tax payments or other city services, you can simply add your utility account to your profile.

Viewing Your Utility Charges and Usage

When you log in to your NALGW account, you can see how much you owe on your utility bill and when it’s due.

Click on “Billing” to see a full list of all the fees. This will show your consumption each month and the associated rates.

You can also compare your usage month-to-month to spot any unusual spikes. Under the “Billing & Payments” section you can view and print PDFs of your current and past bills.

Paying Your NALGW Bill Online

Ready to pay your utility bill? From the account homepage, click “Make Payment” to start the process.

You can pay the total balance due, minimum amount, or a custom payment. The minimum payment is $20.

NALGW offers three convenient ways to pay online:

• Credit/debit card – Visa, Mastercard, American Express, Discover
• eCheck – Directly from your checking or savings account
• Cash/check – Pay in-person at a NALGW location

After entering your payment info, carefully review everything on the verification page. Click “Submit Payment” to complete the process.

You’ll receive a confirmation email with your payment details. Your account balance will automatically update, so you can log in anytime to view your current amount owed.

Setting Up Auto-Pay

For maximum convenience, enroll in auto-pay to have your utility bill paid automatically each month. Avoid late payments and free yourself from reminder tasks.

Enabling auto-pay only takes a minute:

• Go to “My Profile”
• Click “AutoPay Accounts”
• Select “Enroll Account” next to your utility
• Choose your payment method and date
• Click “Confirm”

And you’re done! The payment will be debited from your payment method on the date you picked each month. You can cancel or update auto-pay anytime.

Other Benefits of Paying Online

Managing your account through the NALGW customer portal provides other useful features:

• Update account and contact information
• View payment history
• Monitor daily energy usage
• Receive notifications for high usage alerts
• Submit meter readings
• Go paperless

Paying your utility bill online with NALGW is incredibly quick, easy, and secure. In just minutes each month, you can review your charges, make a payment, and get on with your day!