Paying bills for utilities and other services with the Borough of Ephrata is now easier than ever thanks to convenient online bill pay options Read on to learn how Ephrata residents can securely manage payments online
Overview of Borough of Ephrata Bill Pay
The Borough of Ephrata offers several ways to pay your bills
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Online – Pay bills securely on the online payment portal.
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By mail – Mail checks or money orders to 124 S State Street, Ephrata, PA 17522.
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You can pay in person at the Borough Hall office or dropbox with cash, check, or credit card.
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Automatic payments – Set up recurring automatic payments from your bank account.
Benefits of Paying Bills Online
Paying online provides many advantages:
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24/7 access – Pay anytime, anywhere with an internet connection.
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Payment tracking – View payment history and create an account to save payment methods.
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No late fees – Pay on your schedule before due dates to avoid late charges.
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Secure – Payment portal uses industry-standard encryption to protect your information.
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Saves time – Avoid trips to the Borough Hall or slow mail delivery.
How to Pay Bills Online in 3 Easy Steps
Follow these three simple steps to pay your Ephrata Borough bills online:
Step 1: Access the Online Payment Portal
Go to ephrataboro.merchanttransact.com to reach the payment portal login page.
Step 2: Enter Your Account Information
On the payment portal, select your account type (electric, water, etc). Then enter your 10-digit account number without dashes.
Step 3: Submit Payment
Select whether you want to pay the total amount due or specify a custom payment amount. Enter your payment method details and submit.
It’s that easy! The online process takes just a few minutes.
Create an Account to Save Time
For added convenience, create a free account on the payment portal. Benefits include:
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Saved payment methods – Store your payment information securely to skip re-entering it each time.
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Payment history – Review past payments and statements in one place.
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Notifications – Get email notices about upcoming bills to avoid late fees.
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Multiple accounts – Manage payments for all your Borough accounts in one login.
To sign up, click “Sign Up” on the payment portal homepage. Provide your contact information and create a secure password.
What Information You Need to Pay Online
Have these items ready to complete your online payment quickly:
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Account number – This 10-digit number without dashes is on your paper statement.
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Amount due – The total or partial payment amount you wish to pay.
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Payment method – Credit card, debit card, or bank account and routing number for e-check.
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Contact information – Name, address, phone number, and email address.
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Statement – Though not required, having your statement handy can be useful if questions arise.
Save Time By Paying Multiple Accounts
If you have more than one Borough utility account, combine payments to save time:
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After logging into your account, select “Make a Payment”.
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Choose an existing account from the dropdown or enter a new one.
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Enter the amount to pay for that account.
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Use the “+ Account” button to add additional accounts.
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Enter payment amounts for each.
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Submit the total payment for all accounts.
Set Up Recurring Payments for convenience
For maximum convenience, set up automatic recurring payments through the online portal. This securely syncs your payment method to automatically pay bills on their due dates.
To start recurring payments:
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Log into your online account.
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Locate the AutoPay section.
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Enter the payment details.
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Choose the frequency for payments.
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Review and submit.
Now your payments happen on autopilot so you never miss a bill!
What to Do If You Have an Issue Paying Online
If you have trouble with the online payment process, try these tips:
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Confirm account number – Double check you entered the correct 10-digit account number listed on your statement.
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Contact support – Call the Borough utility department at 717-738-9222 for fast help during business hours.
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Check payment method – Verify the payment card or bank account information you entered has sufficient funds.
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Try again later – Technical issues may temporarily disrupt the payment portal. Try again in a few hours.
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Pay in person – Visit the Borough Hall office at 124 S State Street as an alternate payment method.
Avoid Late Fees with Online Payments
Here are some key tips to remember to avoid late fees when paying bills:
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Note the due date listed on each statement and pay a few days before.
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Set up text or email reminders through your online account so you never forget.
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Allow up to 5 business days for mailed payments to avoid processing delays.
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Pay early in the day – the cutoff is 4:30 pm on the due date.
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Set up recurring automatic payments so payments are always on time.
The flexibility of online bill pay makes it easy to pay on time, every time!
Security Tips for Paying Bills Online
Follow these tips to keep your information secure:
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Unique password – Create a strong, unique password for your online account.
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Updated computer – Pay from a personal computer or device that has current security software.
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Trusted connection – Only pay when connected to your personal wifi; avoid public networks.
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Log off – Log out fully after completing payments instead of just closing the browser.
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Current portal – Go directly to ehrataboro.merchanttransact.com instead of clicking links in emails.
No Processing Fees for Online Payments
A great benefit of paying online through the Borough’s payment portal is that there are no extra processing fees. The total you authorize is the exact amount charged to your payment method. This perk makes paying online even more appealing!
Online Bill Pay Offers More Payment Flexibility
The online payment portal provides more flexibility than paying by mail or in person:
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Pay any amount – Pay full or partial balances.
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Schedule future payments – Pick future payment dates before due dates.
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Make one-time payments – No need to store payment methods for convenience.
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Pay multiple accounts – Consolidate payments for all your Borough accounts.
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Pay 24/7 – Payments are processed immediately anytime the system is available.
Avoid the Hassle of In-Person Payments
Dreading a trip to the Borough Hall to pay your bill in person? Pay online instead!
Benefits of paying online versus in-person include:
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No travel time, parking costs, or waiting in line.
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Immediate payment confirmation instead of receipts.
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Access your balance and past payments in your account anytime.
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Make payments in your pajamas at midnight if you want!
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You conserve gas by not driving – and help the environment.
Conclusion
Questions? Contact Yolanda Alejandres: 509-754-4601 ext 122 [email protected]
- CASH: Cash payments may be made in the office at City Hall during business hours.
- CHECK: Check payments can be made in the office during business hours, via mail, or in the secure payment drop box at the northwest corner of the City Hall parking lot. NO CASH PAYMENTS IN DROP BOX.
- DEBIT/CREDIT CARD: For security purposes, City Hall will no longer be taking payments over the phone in office. If you would like to pay by phone, there are two new options:
- Call to Pay (877) 792-1143 (Step-by-step instructions can be found below under Payment Instructions)
- You may call the office at (509) 754-4601 and ask to be transferred to the payment line
- Text to Pay (877) 822-0966
- Call to Pay (877) 792-1143 (Step-by-step instructions can be found below under Payment Instructions)
- ONLINE: Municipal Online Payments (one-time, scheduled, and autopay options are available online)
- The QR code on your bill will take you directly to the payment website.
- BANK DRAFT: Monthly recurring automatic payments can be set up in the office with a voided check.
The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.
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- Sewer Collection Project PR1 document date 07-23-2021 Project begins 7-26-21
Business Bill Pay User Guide – How to Make Payments
FAQ
What is the phone number for ephrata borough utilities?
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