How to Pay Your Water Bill with the Youngstown Water Department

Paying your water bill is an essential responsibility as a resident of Youngstown Ohio. The Youngstown Water Department provides water services to households and businesses in the city. They make paying your bill convenient through several methods. In this article, we will explore the different ways you can pay your Youngstown water bill.

Online Payment

The easiest way to pay your water bill is online. The Youngstown Water Department offers online payment through their website. You can pay by credit card, debit card or with a bank account.

To start, go to the Youngstown Water Department website and find the “Pay Online” section under Water Payment Here you can choose to make a one-time payment or manage your full account online.

If you want to make a one-time payment, enter your credit card or debit card information. You’ll need the account number and last name on the account to process the payment correctly.

You can get a free account on InvoiceCloud, their third-party billing site, to fully manage your account. This allows you to:

• View and print bills
• Check payment history
• Sign up for paperless billing
• Set up autopay

With autopay, your bill is automatically paid on the due date each month. This ensures you never miss a payment.

The easiest and fastest way to pay your water bill is online. You can take care of it in just a few minutes from home.

Pay by Phone

In addition to online payment, you can also pay your water bill over the phone.

To pay by phone, call 330-742-8749 and select option 8. This will connect you to the payment line.

When prompted, enter your full account number and service address. Have a credit card or debit card ready to make the payment.

The automated system will guide you through the steps. Within a few minutes, your payment will be processed.

Paying by phone is handy when you don’t have time to log into the website and make an online payment.

Pay by Mail

The Water Department also accepts payment by physical check or money order through the mail.

To pay by mail:

• Make the check or money order payable to Youngstown Water Department

• Include your full account number on the payment

• Mail to:

  Youngstown Water Department

  P.O. Box 94612

  Cleveland, OH 44101-4612

This PO box is specifically for water bill payments even if you write a different address on the envelope.

Paying by mail can take 7-10 days to process, so make sure to mail your payment in advance of the due date.

Pay in Person

For those who prefer to pay bills in person, you can visit the Water Department office on the first floor of Youngstown City Hall.

The office is located at:

26 South Phelps Street
Youngstown, OH 44503

The customer service lobby is open Monday-Friday from 9am-3pm. You can pay by cash, check, money order or credit card when you visit the office.

Paying in person allows you to talk through any issues with your account directly with a customer service representative.

Payment Plan Options

If you are struggling to pay your water bill on time, the Water Department offers payment plans. Payment plans allow you to pay your past due balance over a 6 month period interest free.

To be eligible, you must not have broken a previous payment plan agreement. Only accounts that are 30 days or more past due qualify for a payment plan.

You can enroll for a payment plan online through InvoiceCloud or by calling or visiting the Water Department office. The payment plan spreads your past due amount over 6 equal monthly payments. You must also pay your current monthly water bill on top of the payment plan amount.

Payment plans help customers gradually pay off a past due balance while keeping their water service active.

Low Income Assistance Programs

The Water Department also partners with local organizations to provide financial assistance to low income residents struggling to pay their water bills.

If you need help affording your water service, look into these programs:

• LIHEAP: Provides grants to help pay water bills. Open to households at or below 175% of the federal poverty level.

• HWAP: Offers a credit on water bills for qualifying seniors and disabled residents.

• NEON Water Fund: Provides grants to customers with past due water bills. Must meet income requirements.

• Salvation Army: Offers one-time grants for water bills to avoid disconnection.

Contact the Water Department to learn more about eligibility and how to apply for these assistance programs.

Avoid Late Fees and Disconnection

To avoid late fees and service disconnection, be sure to pay your water bill by the due date each month. Late fees start at 10% of your balance.

If your account becomes 60 days past due, the Water Department will issue a disconnection notice. You’ll have 10 days to pay the past due amount before your water gets shut off. Reconnection fees apply to restore service after disconnection.

Signing up for autopay is the best way to avoid late payments and service interruptions. With autopay, your bill gets paid automatically each month.

Review the payment options above and choose the method that works best for your needs. Pay your Youngstown water bill online, by phone, mail or in person. Seek assistance if you are struggling to afford your water service. Stay on track with your payments to avoid fees.