Simplifying Your Mt Pleasant Waterworks Bill Pay Experience

Paying your water bill should be simple and straightforward. However, we all know that managing bills can sometimes be confusing and stressful. This is why South Carolina’s Mount Pleasant Waterworks wants to make it as easy as possible for you to pay your water bill.

As a Mount Pleasant Waterworks customer you have multiple options for taking care of your water bill quickly and efficiently. In this article we’ll walk through the various ways you can pay your Mt Pleasant Waterworks bill, as well as tips for understanding your bill and setting up automatic payments.

Online Bill Pay

The easiest way to pay your Mount Pleasant Waterworks bill is online through the WaterSmart customer portal,

To start, you’ll need to create a WaterSmart account if you don’t already have one. All you need is your zip code and account number from your latest bill.

Once your account is set up you can log in anytime to view your current bill payment history, water usage and more.

Choose “One-Time Pay” and enter your account number to make a one-time payment. You can then pay your balance online right away.

You also have the option to set up automatic recurring payments through the “AutoPay” feature. This will automatically charge your credit card or bank account for the amount due on your bill’s due date each month.

The benefit of automatic payments is that you never have to think about making manual payments again. Your bill is always paid on time, helping you avoid late fees.

Pay By Phone

If you prefer to pay your bill over the phone, Mount Pleasant Waterworks offers a simple automated phone payment system.

Just dial 843-884-9626 and select option 1. The system is available 24/7 so you can make a payment anytime using your credit or debit card. American Express, Visa, Mastercard and Discover are accepted.

Pay By Mail

Sending a physical check through the mail is still a reliable way to pay your water bill.

Simply make your check payable to Mount Pleasant Waterworks and mail it to:

Mount Pleasant Waterworks
PO Box 602832
Charlotte, NC 28260-2832

Be sure to include your 9-digit account number on the check so your payment is applied correctly. Allow 5-7 business days for your mailed payment to reach Mount Pleasant Waterworks and be processed.

Pay In Person

For those who prefer paying bills in person, Mount Pleasant Waterworks has a few options:

• Drive-Thru Window – The main office has a drive-thru window that is open Monday-Friday 9am-5pm. You can quickly pay by check, cash or card without leaving your vehicle.

• After Hours Drop Box – An after hours drop box is located outside the main office. Drop off your payment any time of day or night and it will be processed the next business day.

• Lobby – The lobby is open Monday-Friday 10am-2pm if you need to pay your bill inside with a customer service representative.

Financial Assistance Programs

If you are having difficulty paying your water bill, Mount Pleasant Waterworks offers a Customer Care Program for income-qualified residents.

This program provides a discount of up to $120 per year on your water and sewer charges. To be eligible, you must have a total household income at or below 80% of the Area Median Income.

Applying is simple – just complete the one page application and provide proof of income. This program can provide much-needed relief if you are facing financial hardship.

Understanding Your Water Bill

Before paying your water bill, it’s important to understand exactly what you are being charged for. Mount Pleasant Waterworks provides a detailed breakdown of your water bill online so you know what amounts make up your total.

Some key elements of your bill include:

• Water Usage Fee – This is based on your monthly water consumption in gallons. The more water used, the higher this fee.

• Basic Facilities Charge – A fixed monthly fee that covers some of the overhead costs of providing water service. This is charged whether you use water or not.

• Sewer Usage Fee – Based on your water consumption, this covers the cost of wastewater treatment.

• Public Service District Fee – A fixed monthly fee for infrastructure projects and improvements.

• Stormwater Fee – Charged monthly by the Town of Mount Pleasant for storm drainage systems.

If you see any fees you don’t understand or believe are incorrect, contact Mount Pleasant Waterworks customer support for clarification.

Monitoring Water Usage

A key to minimizing your water bill is keeping an eye on your home’s water usage. Mount Pleasant Waterworks provides an online portal where you can view daily water usage trends over time.

Monitoring your usage patterns can help detect leaks or identify times when large amounts of water are being wasted. This allows you to pinpoint issues and take corrective actions, like repairing leaky faucets or adjusting lawn irrigation schedules.

Being aware of your water consumption puts you in better control of your water bill. Small changes can lead to significant savings over time.

Avoid Late Fees

One easy way to incur extra charges on your water bill is by missing the due date. Mount Pleasant Waterworks charges a late fee equal to 5% of your balance if your payment is not received by the due date.

Late fees can add up, so be sure to pay your bill on time each month. As mentioned earlier, setting up automatic bill pay is the easiest way to avoid late charges.

If an emergency arises and you are unable to pay on time, call Mount Pleasant Waterworks before the due date. They may be able to grant a short extension or make payment arrangements if notified ahead of time.

Moving Your Service

If you are moving to a new home within the Mount Pleasant Waterworks service area, you will need to transfer or stop your existing water service. This ensures you don’t continue being billed at your old address.

To start or stop service, you will need to complete a simple form with your move in/out date. Be sure to do this at least one day before your move.

Providing advance notice ensures your service is connected at your new home with minimal interruption. And you avoid being charged for water you didn’t use after moving out.

In Summary