A Guide to Paying Your Sewerage and Water Board Bill in New Orleans

We often don’t think about how lucky we are to have clean water and reliable sewer service. But keeping these systems running requires regular maintenance, infrastructure investments, and citizen responsibility. This means paying your Sewerage and Water Board (S) bills if you live or work in New Orleans.

The S&WB is the public utility that provides drinking water, sewer, and drainage services to the New Orleans area. They service over 430000 customers across Orleans Parish. Like any utility provider, the S&WB relies on customer bill payments to fund operations and improvements.

Fortunately, New Orleans offers convenient ways to pay your S&WB bill on time, including online, phone, mail, auto-pay, and in-person options. This article will break down the various payment methods available along with tips for avoiding late fees.

Online Bill Pay

The best way for most people to pay their S Before you can use the online system, you have to either make an account online or sign up for account access. This allows you to view detailed account information and access the following features:

• Check your account balance
• View current and past bills
• Make one-time payments
• Set up recurring auto-pay
• Review payment history
• Monitor water usage and sewer charges
• Go paperless with e-bills

Online payments can be made using Visa, Mastercard, or checking accounts linked to your profile. Payments process instantly when paid online, helping avoid late fees. You can pay online 24/7 for maximum convenience.

Creating an online account gives you full control over your S&WB bill in one place.

Pay by Phone

The S To pay for something with this service, call (504) 529-2837 and give them your account number.

You will need to have your payment information ready. The automated system accepts Visa, Mastercard, and checking account details. Payments made by phone process instantly.

This is a fast easy option for those who prefer phone payments or need to pay outside regular business hours when the online system is unavailable.

Pay by Mail

Sending a check or money order is an old-fashioned way to pay your S&WB bill. Simply mail payments to:

Sewerage and Water Board
625 Saint Joseph St
New Orleans, LA 70165

Be sure to include your payment stub from your bill to expedite processing. Allow 5-7 business days for mailed payments to post to your account.

Pay in Person

You can also pay your S&WB bill in person at one of two customer service centers:

East Bank Location
625 Saint Joseph St
New Orleans, LA 70165

West Bank Location
4021 Behrman Place, Suite M-2
New Orleans, LA 70131

Each location has weekday hours for in-person payments by cash, check, money order, Visa, or Mastercard. Payments process same-day when paying at a service center.

Auto-Pay for Effortless Payment

For ultimate convenience, enroll in the S&WB auto-pay program to have your bill paid automatically each month. With auto-pay, the amount due will be automatically deducted from your specified bank account or credit card on your due date.

To enroll:

• Login to your online account
• Select the “AutoPay” feature
• Enter your payment account information

This ensures your bill gets paid on time without any effort on your part, preventing late fees. You can cancel or update auto-pay at any time through your online account.

Payment Plan for Low-Income Customers

The S&WB offers a payment plan program for low-income residential customers who need help paying their water/sewer bill. This allows you to pay a set monthly amount based on income rather than the full balance due.

To qualify, you must meet low-income guidelines and provide income documentation. Payment plans help customers maintain service during financial hardship. Contact S&WB customer service for details on enrolling in the payment plan program.

Avoid Late Fees and Service Disruption

Failing to pay your S&WB bill on time can result in penalties, collections notices, and eventual service disruption. Avoid these issues by utilizing convenient payment options like online, phone, auto-pay, mail, or in-person.

If you are struggling to make payments, contact S&WB customer service to ask about possible payment extensions or enrolling in the low-income payment plan. Maintaining your account in good standing ensures uninterrupted access to essential utilities.

Partnering for Better Community Service

The Sewerage and Water Board aims to provide world-class water services to the City of New Orleans in line with their mission of health, safety, and economic development. Paying your utility bill not only avoids late fees, but also helps fund important infrastructure projects and system upgrades.

By fulfilling your role as a customer and paying on time, you allow S&WB to fulfill their role as a utility provider and deliver the essential services our community relies on. We are all partners in ensuring access to clean, affordable water and effective sewerage for the people of New Orleans. Avoid penalties and delays by paying your bill promptly and conveniently each month.

Paying bills is never the most exciting task, but ensuring on-time payment to S&WB is an important responsibility. New Orleans offers user-friendly options like online, phone, auto-pay, mail, and in-person to simplify the process. Take advantage of these resources to avoid late fees and maintain positive standing on your account. Reach out to S&WB customer service with any questions or concerns about your specific bill, payment history, or available programs. Access to water and sewer services is something we can’t live without, and paying your S&WB bill keeps these vital utilities flowing.