A Comprehensive Guide to Paying Your Metropolitan Sewer District Bill

If you live in the greater St. Louis area, the Metropolitan Sewer District (MSD) probably takes care of your property’s sewer and storm water needs. This means you receive a monthly or quarterly bill for these essential utilities. If you want to keep your MSD service, you should pay your bill on time and in full. With this complete guide, you’ll learn all the easy ways to pay your MSD bill.

Online Bill Pay

The fastest and easiest way to pay your MSD bill is through their customer portal. Setting up an online account allows you to:

• View your current account balance
• Check payment history
• Enroll in autopay
• Go paperless
• Receive bill reminders
• Pay one-time or recurring
• Avoid late fees

Go to MSD’s customer portal and either log in or make a new account to pay online. Have your MSD account number handy. Follow the steps to make a payment by credit/debit card or bank account.

Online payments process instantly, so you have peace of mind your bill is paid on time. You’ll receive an email confirmation for your records. It only takes a few minutes to login and pay online.

Tips for Paying Online

• Save your payment confirmation numbers
• Opt for paperless billing
• Set up autopay or recurring payments
• Update your contact information if it changes
• Contact MSD with any billing questions

Paying online is the most convenient and secure way to pay your MSD bill

Pay by Phone

If you prefer not to pay online, MSD offers a pay-by-phone option. Simply call 1-866-281-5737 and follow the prompts to make a payment.

Have your MSD account number, credit/debit card or bank account information ready to complete the payment. There is no fee to use the automated phone payment system.

Pay by Mail

To pay your MSD bill by mail, detach the payment stub from your paper bill and write in your account number if paying with a money order. Mail your check or money order payable to MSD with the payment stub to:

Metropolitan St. Louis Sewer District
PO Box 437
St. Louis, MO 63166-0437

Be sure to mail your payment 7-10 days before the due date to ensure it’s received on time. Late payments by mail will incur fees.

Pay In-Person

For in-person MSD bill payment, you can visit the MSD office located at:

2350 Market St.
St. Louis, MO 63103

The office is open Monday-Friday from 8:30am-4pm. You can pay by cash, check, or money order at the front desk or use the 24/7 drop box outside.

In-person payment is also accepted at nearly 200 authorized payment locations around St. Louis. Find a location near you on MSD’s website.

Recurring Autopay

The easiest way to never miss an MSD payment is to enroll in recurring autopay. This automatically deducts the amount due from your bank account each billing cycle.

To sign up, login to your MSD account online and navigate to “My Profile” to setup autopay payments. Then you don’t have to think about your bill – it’s handled for you!

Understand Your Charges

Before paying your MSD bill, be sure to review the charges and understand what you’re paying for. MSD provides wastewater and stormwater services that are based on your property details.

If anything looks incorrect or you have questions, contact MSD customer service at 314-768-6260 for assistance. Dispute any charges before the due date.

Avoid Late Fees

Pay your MSD bill by the due date printed on your statement to avoid late fees. Online and autopay offer the most protection against late fees. But phone, mail, in-person or drop box also work if done by the due date.

If you receive a late notice, call MSD immediately to discuss a payment plan or assistance options before penalties pile up. Don’t ignore past due bills – call right away for help.

Payment Assistance Programs

If you are struggling to pay your MSD bill, they offer payment assistance programs:

• Customer Assistance Program – 50% rate reduction for low-income households
• Payment arrangements – Extended due dates or installment plans
• LIHEAP – Federal bill assistance funds based on income eligibility

Submit an application with proof of financial hardship to determine if you qualify for any billing relief. Temporary assistance is available for those in need.

Partner Organization Assistance

In addition to MSD’s assistance programs, there are many St. Louis organizations that provide MSD bill payment help including:

• St. Louis Area Agency on Aging
• Legal Services of Eastern Missouri
• Urban League of Metropolitan St. Louis
• Salvation Army
• United Way

Check if you meet the eligibility criteria for utilities assistance through these non-profit partners. Every little bit helps when money is tight.

Manage Your MSD Account Online

Create an online account on MSD’s customer portal to access convenient bill pay plus:

• Paperless e-billing enrollment
• Payment history lookup
• Balance and usage tracking
• Update contact information
• Email/text notifications
• And more!

Managing your account online provides visibility and control over your charges and payments in one secure place.

Avoid MSD Scams

Beware of phone calls or emails claiming to be from MSD and asking for immediate payment or personal information. MSD does not operate this way. These are scams trying to steal your money or identity.

If something seems suspicious, hang up and call MSD at the official number to verify. Never rush into a payment without fully vetting the situation first.

Quality Services Provided

While paying bills is no fun, remember that the MSD rates go towards providing essential wastewater management and stormwater infrastructure services that impact public health and the environment in the St. Louis region.

So pay your MSD bill on time and take advantage of the many convenient options like autopay, online payments, phone payments, and in-person payments. Managing this regular task responsibly allows MSD to continue offering the highest quality services to the community.