How to Pay Your Water Bill with Enterprise Water Works in Alabama

Paying your water bill is a necessary part of being a homeowner or renter. If you live in Enterprise, Alabama, then you likely receive your water from Enterprise Water Works. Knowing how to pay your bill correctly and on time is important to avoid any service disruptions. In this article, we’ll walk through everything you need to know about paying your Enterprise Water Works water bill.

About Enterprise Water Works

Enterprise Water Works provides water service to around 38,500 residents in Enterprise, AL The water department was established back in 1896 and has been serving the city ever since. They pull water from 17 different wells that tap into local aquifers like the Nanafalia, Salt Mountain Limestone, Providence and Clayton. This groundwater is treated and tested before being distributed to homes and businesses in the area.

Having clean, reliable water service is essential for any community. If you pay your Enterprise Water Works water bill on time every month, you help the department get the money it needs to keep the water system infrastructure in good shape and keep providing clean drinking water.

When are Water Bills Due?

Enterprise Water Works bills for water service each month. Your bill will show the service period, when the meter reading occurred, the due date for payment and total amount owed

Bills are mailed out around the 20th of each month and are due by the 10th of the following month. So if you receive a bill on June 20th, payment will be due by July 10th to avoid any late fees.

It’s important to pay your water bill by the due date every month. Enterprise Water Works does give you until the 15th of the month to pay. However, late fees will be assessed if payment is not received by then.

How Much is an Enterprise Water Bill?

Your monthly water bill amount will vary based on your water usage, service size and other fees. The minimum monthly bill for a standard 5/8” residential meter is $14.05. This covers up to 2,000 gallons used.

The water rate is currently $5.68 per 1,000 gallons. So if you use 4,000 gallons in a month, your water charges would be $14.05 (minimum) + $11.36 (for 2,000 additional gallons) = $25.41.

On top of water usage, you’ll also be billed base fees each month:

• Water Base Charge: $7.05
• Wastewater Base Charge: $7.00

Any other applicable fees like late charges would be added as well.

To estimate your monthly bill amount, you can use the water bill calculator on the Enterprise Water Works website. Having an idea of what to expect each month can help you budget accordingly.

How to Pay Your Enterprise Water Bill

Enterprise Water Works offers a few different payment options to provide flexibility:

Pay Online

The easiest way to pay is through the online payment portal on the Enterprise Water Works website. You can pay with credit card, debit card or electronic check. To get started, you’ll first need to create an online account using your account number from your water bill.

There is a $1.50 minimum convenience fee for online payments.

Pay by Phone

You can also pay over the phone using the automated payment system. Just dial 866-919-2046 and follow the prompts to enter your account details and make a payment with a card. This automated system is available 24/7.

Again, there is a convenience fee for phone payments.

Pay by Mail

If you prefer, you can mail in a physical check or money order payment each month. Be sure to allow enough time for it to be delivered by the due date.

Send your mailed payment to:

Enterprise Water Works
PO Box 311000
Enterprise, AL 36330

Mailed payments will not incur a convenience fee.

Pay in Person

You can drop off a payment in-person at Enterprise City Hall:

501 S Main St
Enterprise, AL 36330

In-person payments avoid the online/phone convenience fees.

Auto Bill Pay

You can also setup automatic bill pay through your bank or with Enterprise Water Works directly. This way your bill gets paid on time each month automatically without you having to do anything.

What Happens if You Don’t Pay on Time?

It’s important to pay your Enterprise water bill by the due date every month. If your payment is late, here is what can happen:

• Late Fee: A 10% late penalty will be added if payment is not received by the 15th of the month.

• Disconnection Notice: If your bill remains unpaid after the 15th, a disconnection notice will be sent stating your service will be turned off if the past due amount is not paid immediately.

• Service Disruption: Approximately 3 days after the disconnection notice, your water service will be physically turned off if payment still has not been made.

• Reconnection Fee: To resume service after disconnection, you must pay the past due amount PLUS a $50 reconnection fee.

As you can see, it can get expensive if you fail to pay your Enterprise water bill on time. Make sure to pay by the due date each month to avoid any late fees or service disruptions.

Financial Assistance Programs

If you are struggling to pay your water bill, Enterprise Water Works does offer some financial assistance programs:

• Payment Arrangements: You can set up a payment plan to pay your balance over an extended timeframe.

• Bill Round Up Program: Round up your bill to the nearest dollar each month. The extra change goes into an assistance fund to help others in need.

• Leak Adjustments: You may qualify for a leak adjustment if a leak on your side of the meter resulted in higher than normal water usage and bills.

• LIHEAP: Low Income Home Energy Assistance Program can potentially provide federal grant money to help pay water bills.

Contact Enterprise Water Works to learn more about these programs if you are having difficulty paying your bill.

Ways to Lower Your Water Bill

Here are some tips to reduce your monthly water usage and lower your bills:

• Fix any leaky faucets or running toilets. This can waste hundreds of gallons per month.

• Replace old showerheads with new low-flow models.

• Run full loads in your washing machine and dishwasher.

• Cut back on extended showers. 5 minutes or less is recommended.

• Turn off the faucet while brushing teeth or shaving.

• Water your lawn and garden in the early morning or evening to minimize evaporation.

• Consider installing a smart irrigation controller to automatically adjust watering schedules based on weather.

• Replace thirsty grass with drought-resistant plants and mulch in your landscaping.

• Check your pool for leaks and use a cover when not in use to reduce evaporation.

With some conservation efforts, you may be able to lower your monthly water usage and bills.

Moving In or Out? Starting or Stopping Service

If you are moving to a new home in Enterprise, you’ll need to set up new water service with Enterprise Water Works before your move-in date. This can be done quickly online using the Start Service form.

Likewise, if you are moving out, make sure to stop your water service so you don’t continue getting billed. Stop Service requests can also be submitted online.

When starting or stopping service, be sure to schedule well in advance of your move date. It takes approximately 2 business days to process each request.

Customer Service Questions?

Hopefully this article provided the information you need about paying your Enterprise Water Works bill. But if you have any additional questions about your account or water service, don’t hesitate to contact customer service for assistance:

Enterprise Water Works
501 S Main St
Enterprise, AL 36330
(334) 347-1211

The friendly and knowledgeable staff can answer any questions you may have about water service, help you with billing issues or payment arrangements, and more.

Paying your water bill on time is a regular routine when you own a home. Following the payment options and guidelines outlined above will keep your Enterprise Water Works account in good standing. Reach out to the water department with any questions or issues so you can avoid service disruptions.