Paying your medical bills can often be a confusing and frustrating process With different billing departments, payment portals, and confusing medical codes, it’s easy to get lost trying to take care of your financial obligations. However, at AFC Urgent Care, we aim to make the billing and payment process as seamless as possible.
An Overview of AFC Urgent Care’s Services
With over 200 locations across the country, AFC Urgent Care provides convenient and affordable urgent care, primary care occupational health and telehealth services. We know that injuries, illnesses, and health issues don’t just happen from 9 to 5, which is why many of our locations are open seven days a week with extended evening hours.
Our services include:
- Urgent care for issues that need immediate attention like infections, rashes, sprains, and more
- Pediatric urgent care for sick or injured children
- Primary care including routine checkups, chronic condition management, and specialist referrals
- Occupational health services like DOT physicals and workplace injury care
- Vaccinations and health screenings
- X-rays on-site at most locations
- Laboratory testing and flu shots
With so many services provided at our conveniently located centers, many patients utilize AFC Urgent Care for their episodic sick visits as well as their ongoing primary care needs
Paying Your Bill at AFC Urgent Care Locations
With visits for illness, injuries, physicals, chronic conditions, and more, you likely have bills and balances due to AFC Urgent Care. We aim to provide multiple simple options for you to manage and pay your account balance.
When you check-in for a visit, we will collect any co-pay required by your insurance plan. If you have a deductible or your insurance coverage results in additional out-of-pocket responsibility, we will send you a statement by mail or email.
To view your balance, set up payment plans, and pay your AFC Urgent Care bills online, you can access our easy-to-use patient portal. Here are some key features of the portal:
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View Statements and Balances – See your visits, charges, insurance coverage, and balance due all in one place. You’ll receive emailed statements when new charges are added to your account.
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Pay Your Bill – Securely pay any outstanding balances with a credit, debit, HSA, or FSA card. Multiple payment options allow you to pay in full, set up automatic payments, make partial payments, and more.
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Enroll in Payment Plans – If you need help managing large balances, you can set up predictable monthly payments and enroll in payment plans directly through the portal.
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Store Payment Methods – For convenience, you can save your payment information securely in the portal for quick one-click payments on statements.
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Manage Family Accounts – View balances and make payments for dependents and other family members.
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Access Billing Support – Get answers to any questions by contacting the billing department right from the portal.
The online patient portal allows you to take control of billing and avoid getting lost in statements and bills mailed to your house. Plus, by paying your bill online, you save time, postage, and avoid the hassle of sending payments by mail.
At some AFC Urgent Care locations, patients who recently visited can also pay their bill in person. You can check with the center you visited to see if in-person bill pay is available.
Insurance Billing at AFC Urgent Care
AFC Urgent Care accepts most major insurance plans at all locations across the country. When you visit, we will verify your coverage and bill your insurance plan directly for your care.
Depending on your specific insurance benefits, you may owe additional out-of-pocket costs like copays, coinsurance, or unmet deductible expenses. On your monthly statements, we clearly break down the insurance coverage, adjustments, and the amount you are responsible for paying.
If we need any additional information to properly bill your insurer, our dedicated billing team will reach out to you to collect the details required to submit the claim. To prevent any denial of coverage, be sure to provide current insurance cards and notify us of any changes.
Payment Plan Options From AFC Urgent Care
We understand that healthcare expenses can be intimidating and may exceed your budget from time to time. To provide flexible billing solutions, AFC Urgent Care offers payment plans to eligible patients with outstanding balances.
Depending on your balance amount and state requirements, you may qualify for a 3, 6, or 12 month payment plan. Payment plans allow you to make convenient monthly payments, often interest-free, instead of paying the balance all at once. You can enroll and manage payment plans completely online through the patient portal for simplicity.
If you’d like to learn more about payment plan eligibility or apply, you can contact our dedicated billing department for assistance. Let us know if your financial situation changes; we aim to provide solutions and work with patients facing financial hardship or an inability to pay their medical bills.
Frequently Asked Billing and Payment Questions
Paying for healthcare services can generate many questions. Here are some of the most frequently asked questions about billing and payments at AFC Urgent Care:
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, debit cards, HSA/FSA cards, and checks or money orders by mail. Some locations can also accept cash payments in-person for existing balances.
Can I pay my bill online?
Yes, you can easily pay online by accessing our secure patient portal at afcurgentcare.com. On your account homepage, click “Pay Your Bill.”
Do I need my statement to make a payment?
Your full account details including outstanding balances are available in the patient portal, so you do not need a statement to submit payment. However, you can view and print your statements in the portal.
What is the billing address for mailed payments?
AFC Urgent Care
ATTN: Billing Dept.
3700 Cahaba Beach Road
Birmingham, AL 35242
Please include your full account number on checks or money orders.
How long will my credit card payment take to process?
Online credit card payments are processed immediately and posted to your account right away. Mailed payments require additional processing time.
Can I speak to someone in billing if I have questions?
Yes, our billing team is available at 1-800-123-4567 or by contacting us through the billing inquiry form in the online patient portal.
Let AFC Urgent Care Simplify Your Medical Billing
AFC Urgent Care provides quality medical services for the whole family when you need them most. Our user-friendly online portal allows you to seamlessly manage insurance coverage, statements, balances, and payments. Plus, our billing team is ready and willing to answer any questions you have along the way.
By empowering you to view your account, pay bills, and set up feasible payment solutions 24/7, we aim to simplify healthcare billing and allow you to focus on your health. We look forward to serving your urgent care, primary care, occupational health, and wellness needs at over 200 AFC centers across the country.
How Can We Help?
Don’t wait to get the medical attention you need.
The Right Care In Your Neighborhood! At American Family Care, we do everything we can to take the hassle out of paying your bill. When you utilize our alternative urgent care services or any of our other convenient medical offerings, we’ll make sure you have all the information you need to take care of your financial obligation quickly and easily.
