The state’s major water providers offer a variety of easy and convenient ways to pay your water bill in Alabama. This guide is all about how to pay your bill with Birmingham Water Works and Montgomery Water Works, which are two of the biggest water companies and
Whether you prefer paying online, by phone, in person or by mail, Alabama Water Works has a payment solution to fit your needs.
Birmingham Water Works Bill Pay
Over 600,000 people in the greater Birmingham area get their water from Birmingham Water Works. Here are the ways to pay your Birmingham Water Works bill:
Pay Online
The fastest way to pay is through Birmingham Water Works’ online customer portal. You can make one-time payments or set up recurring automatic payments.
To pay online:
- Visit www.bwwb.org and register for an online account
- Login and navigate to the payments page
- Enter your payment details and submit
You’ll receive a confirmation email with your payment receipt Credit/debit cards and e-checks are accepted for a small fee,
Pay by Phone
Call Birmingham Water Works toll-free at 1-877-565-3802 to make a payment over the phone. You’ll need to enter your account number and payment details. A $1.95 processing fee applies to phone payments.
Pay by Mail
Mail a check or money order payable to:
Birmingham Water Works
P.O Box 830269
Birmingham, AL 35283-0269
Write your account number on the payment to ensure proper processing Allow 5-7 days for mailed payments.
Pay In Person
Visit the Birmingham Water Works Customer Payment Center at 101 35th St N, Birmingham, AL 35222 to pay in person Monday-Friday 8am-5pm.
You can also pay with cash or debit card at any Walmart MoneyCenter. A $2.00 Walmart fee applies.
Montgomery Water Works Bill Pay
Montgomery Water Works provides water service to over 200,000 people in the Montgomery area. Here’s how to pay your Montgomery Water Works bill:
Pay Online
Register for an online account at www.mwwssb.com to make online payments. You can pay by credit/debit card or e-check with no fee.
You can also make one-time guest payments without registering.
Pay by Phone
Call 334-206-1600 to use the automated phone payment system. Have your account number ready to enter.
Pay by Mail
Send checks or money orders to:
Montgomery Water Works
PO Box 1631
Montgomery, AL 36102
Include your account number on the payment. Allow 5-7 days for processing.
Pay In Person
Visit the Montgomery Water Works office at 2000 Interstate Park Dr, Montgomery, AL 36109 to pay in person Monday-Friday 7am-4pm.
You can also pay at MoneyGram locations for a small fee. Walmart locations do not accept Montgomery Water Works payments.
Payment Assistance Programs
If you’re having trouble paying your water bill in Alabama, payment assistance programs are available, including:
- Deferred payment plans
- Extended due dates
- Bill discount programs
- Crisis financial assistance
Contact your water provider’s customer service for details on assistance programs you may qualify for.
Avoid Late Fees
To avoid late fees, make sure to pay your bill by the due date each month. Sign up for autopay or paperless billing reminders so you never miss a payment. Allow 5-7 days for mailed payments to process. Pay a few days early if paying by mail.
Monitor Water Usage
Track your monthly usage to catch leaks early and identify waste. Your bill shows current and prior month’s usage in CCFs. Multiply CCFs by 748 to get gallons used. Compare usage to previous months to spot irregular spikes. Both Birmingham Water Works and Montgomery Water Works also offer online usage tracking portals to monitor daily water use.
Paying your water bill with Alabama Water Works providers like Birmingham and Montgomery is simple through online, phone, mail or in-person options. Take advantage of assistance programs if eligible. Use online portals to monitor usage and avoid late fees. With multiple payment methods, Alabama residents can easily pay water bills on time every month.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay Water and Sewer bills online
FAQ
What is the phone number for Birmingham Water Works bill pay?
How do I know my water bill?
How to make a payment arrangement with Birmingham Water Works?
How much is the reconnect fee for Birmingham Water Works?
How do I get help from Birmingham Water Works?
Please call Customer Service at (205) 244-4000 to discuss payment options. Birmingham Water Works customers that meet income and situational eligibility requirements can receive help through the Help to Others (H20) Foundation, a nonprofit entity that is separate from Birmingham Water Works.
Does Birmingham Water Works provide sewer service?
(While Birmingham Water Works does not provide sewer service, it does collect billing for several sewer providers in its service area, such as Jefferson County.) Last, but not least, these improvements enable the new bill to accommodate more than one billing period, which will eliminate the confusion of receiving multiple bills at once.
Does Birmingham water works have a new bill design?
In an effort to better serve our five-county service area, Birmingham Water Works has redesigned its bill to provide customers with a better understanding of their water and sewage charges. The first change customers will recognize in the new bill design is its fresh look.
How do I make a payment agreement at Pelham water works?
Customers who need to work out a payment agreement should fill out the Payment Agreement Form (PDF) and return it to the Pelham Water Works. Any amount past due shall be subject to disconnection at any time. If your account is past due or about to be disconnected, you should not assume online payments will avoid service disruption.