Streamlining Bill Payment for Alameda County Water District Customers

Paying your water bill should be simple and stress-free. As an Alameda County Water District (ACWD) customer, you can pay your water bill in a number of easy ways. This article will talk about the different ways that ACWD lets you pay your bills and give you tips on how to make the process easier and more automated.

Overview of ACWD

First, let’s get an overview of ACWD. ACWD provides water service to the cities of Fremont, Newark and Union City in California. They serve over 358,000 residents and have over 95,000 service connections

ACWD is one of the biggest potable water districts in California, and they work hard to give their customers good water and quick service. Part of this commitment involves offering flexible bill payment solutions.

Bill Payment Options with ACWD

ACWD offers both online and offline options for paying your water bill. Let’s explore the different methods available:

Pay Online

Online bill payment is the fastest and easiest way to pay your ACWD water bill.

One Time Pay allows you to quickly pay your bill without registering for an online account. Simply go to the Pay Online page, enter your account number and zip code, provide payment details and complete the payment. Visa, Mastercard and Discover cards are accepted with no additional fees.

To save even more time, you can set up an online account at portal.acwd.org. This allows you to securely store your payment information and view billing history. With an online account you can also:

• Enroll in AutoPay to setup recurring automatic payments

• Go paperless by opting for online billing notifications only.

• Sign up for Pay-by-Text to pay your bill via text message.

Pay by Phone

Call ACWD at (510) 668-4200 to pay your bill over the phone using their automated system. Payments can be made with Visa, Mastercard, Discover or electronic check. There are no extra fees to pay by phone.

Pay by Mail

If you prefer, you can mail in a check or money order with the payment coupon from your printed bill. Send your payment to:

Alameda County Water District
PO BOX 101837
Pasadena, CA 91189-1837

Pay in Person

Head to ACWD Headquarters Monday-Friday from 9am-4pm to pay your bill in person. Cash, check, money order, Visa, Mastercard and Discover are accepted at the front desk.

An after hours drop box is also available for check or money order payments. The ACWD office is located at 43885 S. Grimmer Boulevard Fremont, CA.

Tips for Streamlining ACWD Bill Payments

To save time each month and avoid late fees, consider setting up automatic payments or e-billing through an online ACWD account. This ensures your bill gets paid on time without any extra effort on your part.

If you need to pay by check, sign up for online banking bill pay through your bank. They’ll mail a check to ACWD automatically each month. No stamps required!

Review your payment amount each month before it’s drafted or sent. Water usage fluctuates so your bill total will too. Adjust your auto payment amount if needed.

Keep your payment information current on your ACWD online account and with your bank. Update expired credit cards or closed bank accounts to avoid missed payments.

Opt for text or email reminders from ACWD when your bill is ready and the due date approaches. Use the reminders as a cue to review your bill and make any needed payment adjustments.

Contact ACWD if you anticipate having difficulty paying your bill by the due date. They have some assistance programs and may be able to arrange an alternative payment plan. It’s better to reach out early rather than miss payments.

Contacting ACWD with Questions

If you have any questions about your water bill payment options, ACWD’s customer service team is available to help:

Call: (510) 668-4200

Email: [email protected]

Visit: 43885 S. Grimmer Boulevard Fremont, CA 94538

ACWD wants to make bill payment as quick and easy as possible for their customers. Be sure to take advantage of the convenient online and automatic payment methods they offer. Simplifying how you pay your water bill each month will save you time and give you peace of mind knowing it’s handled.