The Easiest Ways to Pay Your Albuquerque Water Authority Bill

Paying your water bill in Albuquerque doesn’t have to be a hassle. The Albuquerque Bernalillo County Water Utility Authority (ABCWUA) offers many convenient options to pay your water sewer and trash collection bill. As a customer of ABCWUA you can choose the payment method that works best for you.

Understanding Your ABCWUA Bill

Your ABCWUA bill comes on a monthly basis and includes charges for water, sewer and trash collection services The bill breakdown includes

• Water service – Based on the amount of water used in gallons. Tiered water rates mean that the more water you use, the more you pay per gallon.

• Sewer service – Based on your winter average water consumption. This covers sewer maintenance and operations.

• Trash collection – A flat monthly fee determined by the size of your trash container.

• Taxes and fees – Utility tax, environmental services surcharge, and other applicable fees.

The due date for payment is printed on your bill. If not paid by the due date, a late fee will be added.

Convenient Ways to Pay Your ABCWUA Bill

ABCWUA offers many payment options to fit any schedule or preference:

Pay Online

The easiest way for most customers to pay their bill is online through the ABCWUA customer portal. You can make secure online payments any time from your computer or mobile device.

Options include:

• One-time guest payment – Make a one-time payment without creating an account. You will need your account number and an invoice number.

• Recurring payments – Set up secure auto-pay to have your bill paid automatically each month. Just register for an online account.

Pay by Phone

Call 505-842-WATR (9287) and select option 2 to make a payment over the phone using your credit/debit card or electronic check. Phone payments can be made 24/7.

Pay by Mail

Mail your payment stub along with check or money order payable to ABCWUA at:

ABCWUA
PO Box 27226
Albuquerque, NM 87125

Allow 5-7 days for mailed payments to be processed.

Pay in Person

Bring your payment stub and cash, check or credit/debit to the ABCWUA Customer Service Lobby located at 1441 Mission Ave NE in Albuquerque. Lobby hours are 8:30 am to 4:30 pm, Monday-Friday.

Drop Boxes

ABCWUA has three 24/7 drop boxes located around Albuquerque:

• 1441 Mission Ave NE

• 5th & Marquette (by City Hall, downtown)

• 14th & Aztec (near City Hall)

Pay Near Me

Take your bill stub to any Walmart or Ace Cash Express location that displays the PayNearMe sign. Pay in cash or credit/debit. Locations and hours vary.

Bank Draft

Sign up for monthly auto-draft from your bank account. Download the ACH form from the ABCWUA website and submit with a voided check.

Payment Plan

If you are unable to pay your full balance, call ABCWUA at 505-289-3036 to set up a payment plan. Payment plans allow you to make incremental payments over time.

Financial Assistance

ABCWUA partners with Project Share to provide financial assistance to low income residents. Visit Project Share’s website to learn more and apply.

Avoid Late Fees and Disconnection

To avoid late fees and possible water service disconnection, make sure to pay your ABCWUA bill in full by the due date printed on your monthly invoice.

If you are unable to pay on time, call ABCWUA as soon as possible to make payment arrangements. Communication is key to avoiding penalties.

Review your monthly usage and look for ways to reduce it through conservation. Installing low-flow fixtures, fixing leaks, adjusting irrigation schedules, and taking shorter showers are a few ways to lower your bill.

Access Your ABCWUA Account Online

Managing your ABCWUA account online makes bill paying a breeze. Through the online customer portal, you can:

• View current and past bills
• Make one-time payments
• Set up recurring payments
• Check your water usage
• Update account information
• Enroll in paperless billing

To create an online account:

1. Go to ABCWUA’s website and click on “My Account”

2. Select “Create Account”

3. Enter your account number, email, name, and create a password

4. Verify your account and log in

Once your account is created, you can conveniently manage all aspects of your ABCWUA services through the online portal or mobile app.

Paying Your Bill Should Be Simple

As an Albuquerque resident, paying your water authority bill should be simple and stress-free. ABCWUA offers many payment options like online, phone, mail, in-person, and auto-draft. Choose the method that fits your lifestyle.

Create an online account to view your balance, receive notifications, make one-time payments or set up recurring payments. Online account management gives you control over your water services.

If you have difficulty paying on time, be proactive and call ABCWUA right away to set up a payment plan or get connected to financial assistance. Communication and responsible water use are key to avoiding penalties and keeping your water flowing. Paying your bill doesn’t have to be complicated when you know all the options.