If you live in Altoona Pennsylvania chances are you get your water and sewer service from the Altoona Water Authority (AWA). Paying your AWA bill on time each month is important to avoid any service disruptions. The utility offers various convenient payment options to choose from. This article will provide a complete guide to paying your Altoona Water Authority bill.
Understanding Your AWA Bill
Your monthly AWA bill likely includes charges for water service, sewer service, and refuse collection The amount you pay for water is based on metered usage, so this part of your bill will vary from month to month. Sewer charges are calculated based on your water consumption. Refuse fees cover trash and recycling pickup services.
Your AWA bill may also include other fees like service charges, debt service, and capital improvement charges. Carefully review what makes up your total balance each month. Contact AWA customer service if you have any questions about specific charges.
Ways To Pay Your AWA Bill
The Altoona Water Authority offers several convenient payment options:
Online
The easiest way to pay is through the AWA Customer Portal. You can set up an online account to access and pay your bill 24/7. The portal also allows you to view billing history, sign up for paperless billing, and more. Payments can be made directly from your bank account for free.
In Person
Visit the AWA Customer Service Department at 900 Chestnut Ave in Altoona to pay your bill in person. There is also a convenient drive-up drop box available outside.
By Mail
Mail your payment stub and check or money order payable to Altoona Water Authority to:
Altoona Water Authority
P.O. Box 3150
Altoona, PA 16603-3150
Be sure to allow enough time for your payment to arrive by the due date.
Drop Boxes
AWA has drop boxes located around Altoona where you can leave bill payments. Popular locations include Sheetz, Giant Eagle, and the Transportation Center.
AutoPay
Set up automatic monthly payments to be debited from your bank account by enrolling in AutoPay through the customer portal. This ensures you never miss a payment.
By Phone
Call 1-855-786-5316 to make a payment over the phone using the IVR system. Fees apply to phone payments.
Payment Due Date
AWA bills are sent out at the beginning of each month and payments are due by the end of that same month. The exact due date is printed on your bill. Payments received after the due date will incur a penalty, so be sure to pay on time.
If the due date falls on a weekend or holiday, payments are still due on that date. The utility does not extend due dates in these cases. Setting up AutoPay is a foolproof way to avoid late fees.
What To Do If You Can’t Pay
If you are unable to pay your AWA bill in full by the due date, contact customer service right away. Let them know about your situation and see if you qualify for an extension or payment plan. As long as you demonstrate good faith, they will want to work with you.
Low income assistance programs are also available for those who qualify. AWA partners with agencies like the Salvation Army to help customers in need get their water bills paid. Reach out to these organizations to apply for bill assistance so your service isn’t disconnected.
Why Paying Online Is Best
Paying your AWA bill through the online customer portal has many benefits:
- Access your account and pay 24/7
- Set up recurring AutoPay
- Go paperless with electronic billing
- Avoid late fees by scheduling payments
- Securely store payment information
- View payment history and billing statements
- Receive payment confirmations
- Get reminders about upcoming bills
- Save money on stamps by not mailing payments
- Reduce environmental impact by going paperless
The AWA online payment system makes it quick and easy to stay on top of your bill. Sign up for an account today to start reaping the many advantages.
What Happens If You Don’t Pay
Failing to pay your AWA bill will eventually result in water service shutoff. Once your account becomes significantly past due, the utility will issue a shut off notice indicating a disconnection date.
On that date, your water supply will be turned off if the overdue amount still remains unpaid. Getting your service turned back on requires paying off your past due balance in full, plus additional reconnect fees.
Losing water service causes major disruption and should be avoided. Be proactive in communicating with AWA and taking advantage of assistance programs if you anticipate having trouble paying your bill. Shutoffs only occur as a very last resort for non-payment.
Contacting Altoona Water Authority
If you ever have questions about your bill or need assistance, AWA customer service is available:
- By phone at 814-949-2540
- In person at 900 Chestnut Ave in Altoona
- Online through the customer portal
The utility wants to help customers manage their bills and avoid disruption in service. Reach out to them as soon as possible if you are struggling to make payments.
Paying your monthly water bill is an essential responsibility as an Altoona Water Authority customer. Use the online payment options to conveniently stay on top of your balance each month. Managing your AWA account online helps ensure smooth and continuous utility service.
News and Featured section
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Updated Sewer Lining Schedule for Hudson Avenue/Olmes Street
The lining of the sanitary sewer mains will begin sooner than originally projected. The tentative schedule is as follows: 5/13/24 – Hudson Ave., 5/14/24 – Olmes St. You may call us at (814)949-2540, if you have any questions.
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Updated Sewer Lining Schedule for Mansion Park
The lining of the sanitary sewer mains will begin sooner than originally projected. The tentative schedule is as follows: 4/29/24 – Baker Blvd. 4/30/24 – Union Ave. 5/1/24 – Log Cabin Ct. 5/2/24 – Log Cabin Ct. 5/6/24 – Kittanning Ln. 5/7/24 – Logan Blvd. 5/7/24 – Baker Blvd. 5/7/24 – Shawnee Ave. 5/8/24 – Shawnee Ave. 5/9/24 – Baker Blvd. You may call us at (814)949-2540, if you have any questions.
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Sewer Cleaning and lining notice for Mansion Park
The Altoona Water Authority has contracted with a company named Insight Pipe Contracting. LLC to perform preventative initiatives, which include pipe inspection, cleaning, and lining of the sanitary sewer mains in your neighborhood. This will improve the overall performance of the wastewater collection system, significantly reducing the likelihood of future sewer issues. The cleaning process is conducted using a low-pressure, high-volume hydro-jetting process. This process causes a vacuum in the sanitary sewer, which typically doesn’t affect most homes, but may affect homes that have…
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Updated Fee List Effective March 1, 2024
THE FOLLOWING FEES WILL TAKE EFFECT MARCH 1ST, 2024. Shut off for nonpayment $110.00 Shut off request $55.00 Turn on request �…
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Invitation for Bids for Westerly Pretreatment Substation
Altoona Water Authority 900 Chestnut Avenue Altoona, PA 16601 Invitation for Bids for Westerly Pretreatment Substation The Altoona Water Authority (AWA) will accept separate and sealed bids for the project specified. The proposals will be accepted until September 12, 2023, at 1:00 p.m. No proposals will be acc…
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Annual hydrant flushing in progress
Starting on Monday April 15th, we will be conducting our annual hydrant flushing program. Flushing will typically be between the hours of 7AM and 3PM, Monday through Friday. We expect to finish by late June. Flushing improves long-term water quality and allows us to make sure our fire hydrants are work…
We’ve made it easy for you to pay your bill using our online payment system.
Residents served by the AWA will be offered optional Exterior Water Service Line repair plans through HomeServe.
We have prepared a report to provide information to you, the customer, on the quality of our drinking water.
A collection of the most commonly asked questions from our customers.