Paying your monthly Altus Power electric bill quickly and easily is important to keep your account in good standing Fortunately, Altus Power offers convenient online bill payment options for customers.
In this comprehensive guide. we’ll explain everything you need to know about paying your Altus Power bill online. including
- Creating an online account
- Payment options
- Setting up autopay
- Avoiding late fees
- FAQs
Read on for tips and instructions for hassle-free online bill payment with Altus Power.
Overview of Altus Power Online Payments
Altus Power customers can pay their electric bill through the Municipal Online Payments portal at www.municipalonlinepayments.com/altusok.
This secure system allows you to:
- Pay your bill online 24/7
- Schedule one-time future payments
- Set up recurring autopay
- Review payment history
- Access billing and usage information
- Receive paperless e-bills
Online payments offer a convenient way to pay your bill anytime and avoid late fees. Let’s look at how to set up and use online bill pay with Altus Power.
Creating an Online Account
If you don’t already have an online account, you’ll first need to register at the payment portal.
Follow these steps:
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Select “Register”
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Enter your account number, name, email address, and phone number.
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Create a secure password.
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Agree to the terms of use.
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Select a security question in case you ever forget your password.
Once your registration is complete, you can start using online bill pay.
One-Time Online Bill Payments
The quickest way to pay your Altus Power bill online is through a one-time payment from your bank account or card.
To make a one-time payment:
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Sign into your online account.
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Choose “Pay Bill” from the menu.
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Select your Altus Power account and enter the payment amount.
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Enter your payment method details.
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Review and submit the payment.
One-time online payments are applied instantly to your account, helping avoid late fees.
Setting Up Recurring Autopay
For automated monthly bill payment, you can enroll in autopay through your online account.
To set up autopay:
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Sign into online bill pay and choose “Autopay Program.”
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Select your payment method.
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Pick the date each month to withdraw your payment amount.
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Check the autopay terms and enable autopay.
Once active, your bill will be paid automatically each month on the scheduled date.
Reviewing Billing and Usage History
Through the online payment system, you can also view detailed billing and usage data to understand your charges.
Your dashboard shows past and current billing amounts. You can click into each statement for an in-depth usage breakdown and comparison to previous periods.
Reviewing this information can help you understand and reduce your power consumption.
Paperless Billing
Go green with paperless billing when using online bill pay. On your account settings, you can opt into e-bills rather than receiving printed bills in the mail.
You’ll get an email notification each month when your new e-bill is ready to view and pay online. This saves paper and gives instant access to your bill.
Avoid Late Fees with Online Payments
Paying online helps avoid late fees, since it processes immediately when you submit payment.
Other tips to avoid late fees:
- Set payment reminders a few days before your bill’s due date.
- Pay a couple days early to account for processing time.
- If enrolled in autopay, ensure the withdraw date is before your due date.
- Contact Altus Power immediately if you’ll be late on a payment to avoid disconnection.
Answers to Common Online Payment Questions
Is there a fee to pay online?
No, Altus Power does not charge fees for online bill payment. However, your bank may have a transaction fee.
When will my online payment be applied to my account?
Online payments are processed and applied to your account immediately after the transaction is completed.
Can I still receive a paper bill if I pay online?
Yes, you can continue receiving paper bills in the mail even if you pay online. Or you can go paperless with e-bill delivery.
What if I lost my password for online bill pay?
You can reset your password through the “Forgot Password” link on the login page by providing your account number or email.
Paying your Altus Power bill is quick and easy with the online account tools. Sign up for online bill pay today to securely manage your account anytime.
A Message to Our Customers on Rising Energy Costs July 27, 2020
Recent trends in the economy, including inflation and other factors, have negatively impacted the costs that Altus Power incurs to obtain and deliver utility service. While it is our desire and duty to ensure that quality utility services are delivered to our customers and citizens reliably and at the lowest possible cost, these increases must be absorbed, and a calculated portion of those increases passed through to end users. Altus Power establishes end-user rates based on various factors such as cost and rate studies with the resulting rates set by the Altus City Council. As a mechanism to ensure that rising acquisition costs do not impede Altus Powers ability to deliver services, a mechanism known as Power Cost Adjustment Factor is established within the Altus City Ordinances. PCA basically adjusts end-user fees to account for fluctuations in costs associated with obtaining power from upstream providers. You can review the ordinance here: Altus Ordinance Sec. 44-92 Power Cost Adjustment (PCA) As always, if you are having trouble paying your utility bill for any reason, or have questions, dont hesitate to call our customer service team at (580) 481-2295 during regular business hours.
Billing Cycles & Delinquent Dates The City is divided into four billing zones:
- Billing Zone 1 – Bills will be mailed on the 15th of each month.
- Billing Zone 2 – Bills will be mailed on the 23rd of each month.
- Billing Zone 3 and 4 – Bills will be mailed on the last day of each month.
In these zones, the City utility bills are considered delinquent after:
- Billing Zone 1 – The 3rd of following month mailed.
- Billing Zone 2 – The 10th of the following month mailed.
- Billing Zone 3 and 4 – The 15th of the following month mailed.
After such dates a 10% penalty will be assessed. A $30 cut-off fee will be added to the bill and services are subject to disconnect after these dates. Notify the office if you will be out of town during the time your bill is due. For further information, call 580-481-2295.