How to Pay Your American Water Bill Online, by Phone, or In-Person

With over 7 million customers across the U.S, American Water aims to make monthly water bill payment as quick and easy as possible. They offer flexible online, phone, mail, auto-pay, and in-person options to fit your schedule Read on to learn the convenient ways to pay your American Water bill before it’s due each month.

Pay Online Through MyWater

The fastest way to pay your American Water bill is through their online customer portal, MyWater. This allows secure 24/7 account access to view and pay bills.

To use MyWater, simply go to amwater.com and click “Login” or “Register” to set up your credentials. You’ll need your American Water account number to register.

Once logged in, MyWater allows you to:

• View current and past billing statements
• Make one-time payments from bank accounts or credit/debit cards
• Set up recurring AutoPay for automatic monthly payments
• Go paperless by enrolling in eBills
• Monitor daily water usage
• And more!

Paying through MyWater posts immediately to your account to prevent late fees. It’s the most convenient way to pay anytime from your computer or mobile device.

Pay by Phone

You can pay your American Water bill by phone using their automated system at 1-855-748-6066. The system will prompt you to enter your account number and ZIP code before making a payment.

American Water accepts phone payments by credit/debit card, checking account, or electronic check. Payments post immediately after the call.

Pay by Mail

To pay your bill by physical check, simply mail your payment in the pre-addressed return envelope included with your monthly statement. Be sure to include your remittance slip and write your account number clearly on the check.

Mail payments to:

American Water
P.O. Box 371804
Pittsburgh, PA 15250-7804

Allow 5-7 business days for standard mail delivery and processing to avoid late fees. Don’t mail checks on your due date.

Pay In-Person

You can pay your American Water bill in cash at one of their authorized payment locations nationwide, such as:

• 7-Eleven
• CVS Pharmacy
• Dollar Tree
• Giant Eagle
• Walmart
• And more

Visit amwater.com/bill-pay and enter your ZIP code to find in-person payment locations near you. Payments post to your account immediately when paying at an authorized pay station.

Enroll in AutoPay

For easy, reliable bill payment each month, enroll in AutoPay through MyWater. This automatically deducts your balance from a bank account or credit card on the due date every month.

Benefits of AutoPay include:

• Avoid late fees – your bill gets paid on time, every time
• One less bill to worry about each month
• Saves time over manually making payments
• Peace of mind knowing it’s handled

With AutoPay, you can set it and forget it. Your American Water bill gets paid automatically each billing cycle.

Get Payment Assistance

If you’re struggling to pay your bill, American Water offers payment assistance programs for qualifying customers, including:

• Payment arrangements – Set up installment plans
• Bill discounts – Reduced rates for low income households
• LIHEAP – Federally funded heating and cooling assistance

Contact American Water to discuss qualification requirements and apply for assistance if needed. They can help avoid service disruption when facing financial hardship.

Avoid Late Fees and Disconnection

American Water bills must be paid by the due date printed on your monthly statement to avoid late fees. Late fees are typically 1.5% applied to any unpaid balance.

If a past due balance remains after the due date, your account will be subject to disconnection, involving extra fees to restore service. American Water always attempts contact to offer assistance before disconnecting service.

Payment may also be required through prepaid debit or credit cards if disconnection occurs. Stay current on your account or seek help early to prevent service interruptions.

Enroll in eBilling

Go paperless by switching to eBills through MyWater. Instead of mailed paper statements, you’ll receive email and text notifications when your new eBill is ready to view and pay online.

Benefits of eBills include:

• Faster notification when bills are ready
• Access statements anytime on MyWater
• Avoid lost or delayed mail
• No clutter from paper bills
• Saves money and resources

Enroll in eBilling through your MyWater account settings to reduce paper waste and save time.

Understand Your Water Usage and Charges

Review your American Water bill each month to ensure you understand your usage and charges before paying. Look for:

• Usage history – Compare monthly and daily water consumption.

• Service charges – Costs for water service, infrastructure, and account fees.

• Commodity charges – Fees for the amount of water supplied based on usage.

• Taxes – Local and state taxes applied.

• Adjustments – Leak credits, refunds, or backcharges.

Don’t hesitate to contact American Water customer support if you need help understanding your bill. They can explain the various charges and usage details before you pay.

Paying Your American Water Bill

From AutoPay to walk-in payment locations, American Water offers flexible payment options to fit any schedule or preference. Pay online for quick processing or use their mobile app. And seek assistance programs if experiencing financial hardship. Maintain an active water account through timely monthly bill payment.