How to Pay Your Ann Arbor Water Bill: A Complete Guide

Living in Ann Arbor? Then you likely get monthly water bills from the city that you need to pay promptly. But what are the different ways you can pay an Ann Arbor water bill? In this comprehensive guide I’ll walk through the various payment options – online phone, mail, drop box and in-person.

Overview of Ann Arbor Water Bills

First, a quick primer on Ann Arbor water billing:

• Water bills are sent monthly and detail your water usage charges. Bills have a due date around the 20th of each month.

• The city offers various ways to pay – online, phone, mail, drop boxes or in-person at City Hall.

• If you miss the due date, late fees are assessed Water service may be shut off for non-payment after multiple late bills

• Payment records can be viewed online through the customer web portal. Sign up for email billing reminders as well.

• Assistance is available if you’re unable to pay. The city can delay payments or connect you with aid resources.

Now let’s look at how to pay your Ann Arbor water bill using the different options.

Paying Your Water Bill Online

The fastest and easiest way to pay is through the customer web portal for the City of Ann Arbor:

1. Go to www.a2gov.org and click on Pay Water Bill.

2. Enter your 12-digit account number and email address. Click Continue.

3. Choose to make a one-time payment or set up recurring automated payments.

4. Enter your payment info and submit the payment.

5. Your payment will process immediately and you’ll receive a confirmation email.

Online bill pay lets you quickly pay anytime from your computer or mobile device. You can also go paperless and manage payments in one place.

Paying by Phone

To pay your water bill by phone:

1. Locate your 12-digit account number on your latest bill.

2. Call 844-395-2242. Follow the prompts to make a payment.

3. Enter your account number and payment info on the automated system.

4. Your payment will be immediately processed. Make note of the confirmation number.

Paying by phone is fast and you can call at your convenience 24/7. Just have your account number handy.

Paying by Mail

To pay your water bill by mail:

1. Fill out your payment stub from the bottom of the bill.

2. Write your check for the Total Due amount payable to City of Ann Arbor.

3. Mail the stub and check in the return envelope to:

City of Ann Arbor Treasurer
P.O. Box 77610
Detroit, MI 48277-0610

1. Allow 5-7 days for your mailed payment to process. Pay early to avoid late fees.

While slower than online payments, paying by mail gives you a paper trail. Just don’t forget to mail it!

Using the Drop Boxes

You can drop off payments at one of the city’s two drop box locations:

• There is a 24-hour outdoor drop box at the corner of East Ann St and North Fifth Ave. Look for the blue drop box.

• There is also a drop box inside City Hall just inside the Ann Street entrance. Only accessible during business hours.

To use the drop boxes:

1. Fill out your bill stub and enclose your check or money order payable to the city.

2. Place in the drop box anytime before 5 PM to be processed the next day.

3. Get a receipt by writing the address on the envelope. Keep for your records.

The drop boxes offer after hours and weekend payment drop off. Just don’t use cash.

Paying in Person

To pay your water bill in person:

1. Bring your payment stub and check/cash to the Cashiers Office at Larcom City Hall.

2. The address is 301 E. Huron St, Ann Arbor, MI 48104.

3. Get a stamped receipt for your records. In-person payments process immediately.

4. City Hall office hours are 8AM – 5PM Monday through Friday, excluding holidays.

Paying in-person gives you a stamped receipt right away. Just watch out for long lines at month end.

Viewing Your Water Account Online

Sign up on the city’s website to view your water account online. This allows you to:

• Check your balance
• View billing and payment history
• Monitor daily water usage
• Receive email reminders about an upcoming bill
• Go paperless with e-bills

To sign up:

1. Go to www.a2gov.org and click on MyWater Account.

2. Click Register and provide your account and contact information.

3. Create a username and password.

4. Your online account will be activated within 1 business day.

Viewing your account online makes managing your water bill easier than ever!

Avoid Late Fees and Water Shutoff

To avoid late fees and potential water shutoff:

• Pay bills on time by the due date, typically around the 20th of each month.

• Set up reminders for upcoming due dates and automated payments.

• If unable to pay, call the city immediately to make payment arrangements.

• Apply for utility assistance programs if eligible.

Staying current on your water bill prevents penalties and costly shutoff fees.

Getting Payment Assistance

If you’re struggling to pay your water bill, the city offers assistance:

• Request an extension or payment plan by calling 734-794-6333.

• Apply to the city’s Hardship Program for up to 50% off eligible bills.

• Local charities may help cover bills for those in need. Ask the city for referrals.

• Washtenaw County Barrier Busters connects residents with aid resources.

Don’t let an unpaid bill spiral out of control. Seek help early to maintain water service.