Apple Valley Waste offers convenient garbage collection and recycling services to households and businesses in West Virginia, Maryland, and Washington D.C. As an Apple Valley Waste customer, read this guide to learn how to easily pay your bill online, understand payment options, set up autopay, avoid late fees, and get billing help.
A family-run business called Apple Valley Waste picks up trash and recycles in several counties in West Virginia, Maryland, and the D.C. metropolitan area. C. metro area. They offer residential curbside collection, business waste services, and construction dumpster rentals.
Customers receive monthly bills for household or business waste collection services Apple Valley Waste offers several ways to pay your bill conveniently including online, phone, mail or auto-draft payments
This article will explain how to:
- Access your Apple Valley Waste account online
- Pay bills through the customer portal
- Setup automatic payments
- Understand payment processing timelines
- Avoid late fees and service interruptions
- Get billing help and support
Read on to learn how to easily manage your Apple Valley Waste account and pay for services on time every month.
Paying Online Through the Customer Portal
Apple Valley Waste offers a customer portal to access your account, view statements, and pay bills online.
Register Your Account
Go to Apple Valley Waste’s website and select “Pay My Bill” in the top menu. This will open the customer login page.
As a first time user, click “Register” to create your online account. You’ll need your account number and an email address.
Setup Your Username and Password
Create a unique username and password to securely access your account
View Account Details
Once logged in, you’ll see your account dashboard with your current statement balance and payment due date.
Make One-Time Payments
Select “Make Payment” and enter your credit/debit card or bank account details to pay your current balance.
Setup Recurring Auto-Pay
For hands-free payments, enroll in auto-pay under “My Profile”. This will automatically charge your card each month.
Other Ways to Pay Your Apple Valley Waste Bill
In addition to online payments, Apple Valley Waste offers these billing options:
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By phone – Call 877-267-1280 to pay over the phone using a card.
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By mail – Mail a check or money order with your payment stub.
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In person – Visit the Apple Valley Waste office in Kearneysville, WV to pay by cash, check or card.
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Auto-draft – Sign up for monthly auto-drafts from your bank account.
Online and auto-draft offer fast, secure payment processing. Mailed payments take longer to process.
Payment Processing Timelines
Understand when your payments are applied by Apple Valley Waste:
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Online – Instantly processed
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Phone – Instantly processed
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Auto-draft – On due date
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Mail – Allow 7 business days
Payments must fully process by your due date to avoid late fees or service interruptions. Online and autopay offer the fastest processing.
Tips to Avoid Late Payments
Follow these tips to pay your Apple Valley Waste bill on time every month:
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Mark your due date on your calendar and set reminders.
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Go paperless to receive email due date alerts.
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Enroll in auto-pay or schedule recurring payments.
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Pay online on the go via the mobile app.
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Pay a few days early to allow processing time for mailed payments.
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Update your contact info so Apple Valley Waste can reach you.
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Contact customer service if you’ll miss a payment due to financial hardship.
Troubleshooting Payment Issues
Paying your bill online is typically simple. But here are solutions for common payment problems:
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Wrong account number – Double check your account number entered online matches your statement.
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Expired card – Update your card details if your card on file has expired.
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Declined card – Use a different card or update your payment method if your card is declined.
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Website errors – Try clearing your browser cache and cookies if you experience technical issues.
For persistent payment problems, Apple Valley Waste’s customer support team can assist at 304-724-1834 or [email protected].
Frequently Asked Questions
Here are answers to some common questions about paying your Apple Valley Waste bill:
Q: Is there a fee to pay online?
A: No, Apple Valley Waste does not charge a fee for online bill payments.
Q: When are bills considered late?
A: Payments must fully process by your due date to avoid late fees. Allow 7 days for mailed checks.
Q: Can I setup recurring autopay?
A: Yes, you can enroll in monthly autopay through the online portal or via auto-draft.
Q: What is your grace period if I miss a payment?
A: Apple Valley Waste does not have an extended grace period. Late fees apply after a missed due date.
Q: How can I get a copy of my bill?
A: Sign up for online account access to view and download statements. Or call customer service.
Q: What if I’m moving and need to close my account?
A: Contact Apple Valley Waste at least 15 days before your move date to close your account.
Closing Thoughts
Contact Apple Valley Waste’s customer support team if you have any other billing or account questions. They are happy to assist customers over the phone or online.