How to Pay Your Water Bill by Phone in Arlington, TX

Paying your monthly water bill is an important responsibility for every resident and business in Arlington, Texas. The city provides this essential service that we rely on every day, and customers must pay their water usage charges regularly to avoid late fees or potential service disruption.

While the city offers several options for paying your Arlington water bill, making a payment by phone is one of the quickest and easiest methods. Read on to learn everything you need to know about paying your Arlington water bill conveniently over the phone.

Overview of Arlington Water Utility Billing

The City of Arlington Water Utilities department handles water and sewer services for over 390,000 residents across 134 square miles. Water bills are issued monthly and are based on your metered water consumption along with a fixed monthly charge.

Bills are sent out around the first of every month and must be paid by the 15th to avoid late fees. If you make an account on the Water Utilities website, you can get alerts and see your water bill online.

Paying Your Water Bill by Phone

To make a payment on your Arlington water bill over the phone, you can call the Water Customer Care call center at 817-275-5931. This automated payment line is available 24/7. You will need to have your 12-digit water account number handy to process the payment.

Here are the step-by-step instructions for paying your Arlington water bill by phone:

1. Call 817-275-5931.

2. Select option 1 for “Water Customer Care”

3. Enter your 12-digit water account number when prompted

4. Select option 1 to make a payment.

5. Enter payment amount when prompted.

6. Select your method of payment:

   • For credit/debit card, press 1

   • For electronic check, press 2

7. Enter your credit/debit card or checking account information.

8. Follow prompts to complete and confirm your payment.

9. Make note of the confirmation number at the end for your records.

The payment will typically process and post to your water account within 1 business day. Payment receipts can also be emailed to you upon request.

Payment Options Accepted

When paying your Arlington water bill by phone, you can use either a credit card, debit card or electronic check from your checking account. The following card types are accepted:

• Visa
• MasterCard
• Discover
• American Express

There is a vendor transaction fee added to any credit/debit card payments. Using an e-check from your bank account avoids this extra fee.

You can also make a cash payment in person at one of the Arlington Water Utilities customer care locations. However, phone payments allow you to pay immediately without traveling to an office.

Helpful Tips for Paying by Phone

Follow these tips for a smooth payment experience when paying your Arlington water bill by phone:

• Have your account number ready so you don’t have to search for it while on the call.
• Double check the amount due before making a payment to avoid over or under-paying.
• Save the 817-275-5931 number as a contact in your phone for quick access.
• Pay a few days before the due date in case you run into any issues.
• Make the payment during business hours to reach a customer service agent if needed.
• Set payment reminders on your calendar to remember to pay monthly.

Avoid Late Fees and Disconnection

It is essential to pay your Arlington water bill in full and on time each month to avoid late payment penalties. A 10% late fee is charged if payment is not received by the due date. Failure to pay will eventually result in water service disconnection, requiring payment of all past due amounts plus additional fees to restore service.

By paying your water bill promptly each month using the convenient phone payment option, you can avoid these extra late fees and potential service interruptions. Paying by phone is fast, easy and helps you maintain good standing on your City of Arlington water account. Contact Water Customer Care if you ever have trouble making a payment so they can advise you on possible assistance options before your account becomes delinquent.

Set Up Recurring Payments

Rather than manually calling in a payment each month, you can enroll in auto-draft payments from your bank account to pay your Arlington water bill automatically. This ensures your bill is paid on time without you having to remember.

To enroll in recurring payments:

• Login to your water account on the Water Utilities website.

• Under AutoPay Program Enrollment, download the recurring bank draft authorization form.

• Complete and mail the form with a voided check to the address listed.

The amount due will be drafted from your bank account each month on the due date. You can cancel or change this arrangement at anytime by updating your water account online.

Avoid Scams and Spoofs

Unfortunately, scammers sometimes attempt to spoof utility phone numbers in order to steal money and personal information from customers. If you receive a suspicious call demanding immediate payment to avoid disconnection, hang up and call the legitimate Arlington Water Customer Care number directly at 817-275-5931 to verify the situation before providing any information or payments.

Only use the official payment number provided by the City of Arlington Water Utilities department to ensure your information stays protected. Never feel pressured to make same-day payments to arbitrary accounts without verifying the request first.

Contact Customer Service With Any Questions

The Arlington Water Utilities team is available to assist customers with any water bill or account inquiries. Reach them at 817-275-5931 during business hours or visit one of the walk-in customer care locations. Inform them right away if you are unable to pay your bill on time so they can discuss possible payment plan options or assistance programs to help avoid service disruption.

Paying your water bill promptly each month by phone is a quick, convenient way to meet this essential obligation. Following these tips will help you easily manage your City of Arlington water account payment responsibilities.