Paying your water bill can feel like a hassle – rummaging to find the paper bill, writing a check, putting it in an envelope, and taking it to the post office. Who has time for all that these days? Luckily, Ashland City has made it easy to pay your water bill online in just a few minutes.
You can create an account on the Municipal Online Payments website and add your water account. You can also set up recurring payments and learn about the benefits of paying your Ashland City water bill online.
Why Pay Your Water Bill Online?
Paying your water bill online with the City of Ashland City has many advantages
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It’s fast and easy – instead of mailing in a paper check and waiting for it to process, you can pay immediately online and receive email confirmation.
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Avoid late fees – when you set up recurring payments, your bill gets paid on time, every time No more worrying about forgetting a payment and getting hit with late fees
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See your payment history – your online account stores your payment history so you can look back at past bills and payments.
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Auto-draft from your bank account: safely connect your bank account to monthly payments that are taken out automatically.
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Access anywhere – log in from your computer, tablet, or smartphone to pay on the go.
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Get paperless billing—choose to have your bill sent to you electronically to cut down on paper waste.
Step 1: Register for an Account on Municipal Online Payments
The first step to pay your Ashland City water bill online is to create an account on the Municipal Online Payments website. Here’s how:
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Click on “Sign In / Register” in the top right.
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Click “Register” to create a new account.
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Enter your email address and create a password.
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Fill in your contact information like name, address, and phone number.
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Agree to the terms and conditions.
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Verify your email address by clicking the link sent to your inbox.
And that’s it! Your account on Municipal Online Payments is now set up. Time to add your water account.
Step 2: Add Your Water Account
Now that your account is created, you need to add your specific Ashland City water account so you can view your bill and make payments.
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After logging into your Municipal Online Payments account, click “Add a Water Account”
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Enter your 10-digit account number found on your paper water bill.
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Enter the zip code or address associated with your account.
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Agree to the terms and conditions specific to your water account.
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Your water account is now added! You’ll be able to view balance and payment history.
Step 3: Set Up Recurring Payments
The most convenient way to pay your water bill online is to set up automatic recurring payments from your bank account. Here are the steps:
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In your Municipal Online Payments account, click on “Recurring Payments”
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Choose the frequency you want payments made (usually monthly)
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Select the account balance option – this will deduct the full statement balance each period
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Choose the date you want payments processed (typically your due date)
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Enter your bank account information
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Review and accept the terms and conditions
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Verify your bank account through micro-deposits
And you’re done! Your water bill will now be paid automatically each billing period. You’ll receive email reminders prior to the payment date, and can cancel or edit the payments at any time.
Other Ways to Pay Your Ashland City Water Bill Online
Aside from automatic recurring payments, you have a couple other options to pay your water bill through your online account:
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One-time payments – log in and manually make a one-time payment through your bank account whenever you receive a bill.
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Quick Pay – this feature lets you make a one-time payment by simply entering your account number, no login required. However, your payment history will not be stored.
Payment Confirmation and Tracking Your Water Usage
Once you’ve paid your water bill online, either through recurring payments or one-time payments, you’ll receive an email confirmation with payment details. You can also log in to your account anytime to view your payment history and track how much water you’ve used each month.
Monitoring your usage over time can help detect leaks or prompt you to reduce consumption and save money if you see spikes. Online bill pay makes it easy to keep tabs on your payments and water usage all in one place.
Avoid Late Fees and Save Time with Online Bill Pay
Paying your Ashland City water bill online through Municipal Online Payments is the easiest way to avoid late fees, save time, and keep track of your payments and usage. Set up automatic recurring payments to truly simplify the process and not have to think about making payments each month.
Online bill pay also reduces paper waste from printed bills and checks being sent through the mail. By managing your account digitally, you help the environment and municipality reduce costs.
Forget about stamps, papercuts, and overdue notices. Online bill payment is the modern, convenient way to pay your Ashland City water bill. Sign up for an account today and start streamlining your bill payments!
Frequently Asked Questions Utility bills are processed the last week of the month. Utility bills are always due on the 15th of each month. If the 15th of the month falls on a weekend, customers are allowed to make payments without penalty until the following Monday at 5:00 p.m. If payment is not made by the due date at close of business, a late fee of 10% will be applied to each account. If not paid by the 25th of each month a $10 penalty will be applied and Customers will be sent a notice telling them the date of disconnection for non-payment. New customers will need to come to City Hall at 101 W. Broadway to fill out a Residential Service Contract and pay a deposit on services. The deposit for Residential services is $90.00, for Residential Rental and Commercial property is $100. If signing up for service after 3:00 p.m., services will be established the next business day. Yes! The City of Ashland is now taking online payments. There is a 3% convenience fee for using this service. Online payments take 24-48 hours to process. Customers can pay online at:
- Water: $8.90 base charge monthly and $4.71 per thousand gallons.
- Sewer: $22.75 base charge monthly and $5.25 per thousand gallons.
- Trash: $12.95 charge for residential customers.
- Collection Fee: $2.00 charge per month.
- Recycling Fee: $1.00 charge per month for residential customers.
- Yard Waste Fee: $1.50 charge per month for residential customers.
- Primacy Fee: $0.25 charge per month.
- Sewer Collection Fee: $0.07 charge per month.
- Wastewater Bond: $5.00 per month.
If you are a current resident and are moving within the City of Ashland you will need to fill out a new Customer Utility Contract and pay the deposit associated with your new residence. If you are currently signed up for ACH withdraw, you must fill out a new ACH form for your new residence.
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