Paying Your Athens Utilities Bill By Phone Is Easy and Convenient

One of the easiest ways to make sure you pay your Athens Utilities bill on time every month is to do it over the phone. It’s easy to forget to mail or drop off your payment at the Athens Utilities office when you’re busy. You can make sure your bill gets paid every month without you having to do anything extra by setting up recurring payments over the phone.

How to Pay Your Athens Utilities Bill By Phone

Paying by phone is easy. Just call 1-855-760-0921 and have your account information ready. For this month, you will need to give your Athens Utilities account number and the amount you owe. The automated system will guide you through the payment process.

Make sure you have your most recent Athens Utilities bill with you when you call to pay. This will let you give the exact amount that is owed for that billing period. You can also double-check your account number, the service address, and any other important billing information when you have the bill in front of you.

The phone payment process only takes a few minutes. You can either make a one-time payment each month or you can set up recurring payments to be automatically deducted from your bank account or charged to your credit card each month. Setting up recurring payments is highly recommended, as it ensures your bill never gets paid late.

Benefits of Paying Your Bill By Phone

There are many benefits to paying your Athens Utilities bill by phone

• It’s fast and easy – No need to write and mail a check or drive to the Athens Utilities office. Just dial the number and make your payment in minutes.

• Payments post instantly – Phone payments are processed right away, so you don’t have to worry about delays with the mail.

• Avoid late fees – When you set up recurring payments, your bill gets paid on time every month so you avoid costly late payment fees.

• Auto-payments give peace of mind – You’ll never again stress about forgetting a payment or mailing it on time. It’s all done automatically for you.

• Get payment confirmations – You’ll receive an email confirmation after each phone payment so you have a record of payment.

• Store payment info securely – Your bank account or credit card information is stored safely and securely when you set up recurring phone payments.

What Information You’ll Need to Make a Payment

Before you call to pay your Athens Utilities bill by phone, make sure you have the necessary information on hand:

• Athens Utilities account number – This is located on your monthly billing statement. Have the bill in front of you when you call.

• Service address – The address where your Athens Utilities service is active.

• Payment amount owed – The total “Amount Due” listed on your current bill.

• Credit/debit card or bank account info – If setting up a recurring payment, have this payment source information available.

• Email address – To receive payment confirmations from Athens Utilities.

Payment Methods Accepted for Phone Payments

Athens Utilities offers a few different payment methods for paying your bill over the phone:

• Credit cards – Visa, MasterCard and Discover cards are accepted.

• Debit cards – Cards with the Visa, MasterCard or Discover logo can be used.

• Checking accounts – You can provide your routing and account numbers to pay directly from your checking account.

• Savings accounts – Routing and account numbers can also be used to pull payments from a savings account each month.

No matter which payment method you choose, the funds will be automatically deducted each month on your bill’s due date so it gets paid on time.

Setting Up Recurring Payments

The most convenient way to pay your Athens Utilities bill by phone is to set up automatic recurring payments. This way, you don’t have to remember to manually make a payment each month. The payment will happen automatically on the due date.

When you call to pay your bill the first time, simply follow the prompts to set up recurring payments. You’ll need to have your payment source information handy (credit/debit card or bank account numbers).

The system will ask you to confirm the monthly payment amount, payment date, and payment source. Double check that all details are correct before authorizing the automated payments. You can cancel or change your recurring payments at any time by calling Athens Utilities customer support.

One-Time Phone Payments

If you don’t want to set up automatic payments every month, you always have the option to make one-time payments over the phone as needed.

When you call to pay your Athens Utilities bill as a one-time payment, just select the “Make a One-Time Payment” option when prompted. Provide your account details and payment information. The system will process your payment for the current month only.

You’ll need to remember to call back each month to make your subsequent payments. For most people, setting up recurring monthly payments is the smarter way to go to avoid late or missed payments. But the one-time option is there if you prefer to pay manually.

Payment Confirmations and Receipts

No matter how you pay your Athens Utilities bill by phone – whether recurring or one-time payments – you’ll receive a payment confirmation by email after each transaction.

The confirmation email will contain details on the payment amount, payment date, account number paid, and confirmation number. You should save these confirmation emails for your records in case you ever need to dispute a payment or provide proof of payment.

You can also log into your Athens Utilities online account to view your payment history and print receipts. Payment receipts provide your account number, service address, payment amount, and the date payment was posted.

Convenience Fees Charged for Phone Payments

While paying your Athens Utilities bill by phone comes with many perks, one potential downside is the convenience fee charged per transaction.

For phone payments, a third party vendor processes the payments on behalf of Athens Utilities. This vendor charges a convenience fee for their service. As of February 2023, the convenience fee is $5.25 per phone payment transaction.

While not ideal, the convenience fee is a small price to pay for the ease and security of paying your important utility bill over the phone. The fee goes directly to the third party vendor, not to Athens Utilities.

Avoid Late Fees and Disconnections

When you enroll in recurring phone payments, you can rest assured knowing your Athens Utilities bill will be paid on time each month. This prevents you from incurring expensive late payment fees.

Late fees are typically around 5% of your monthly bill. For a $150 utilities bill, a 5% late fee would be $7.50. Late fees add up over time and can really eat into your budget. They are best avoided by paying on time.

Paying late can also risk service disconnection, which comes with its own hefty reconnection fees. Avoid all these penalties and keep your utilities on by paying on time using easy phone payments.

Consistent and Reliable Service

The whole reason you have Athens Utilities services at your home or business is to enjoy consistent and reliable electric, water, sewer, and gas services.

When you pay your Athens Utilities bill on time each month using automated phone payments, you can ensure uninterrupted service. Keep the lights on and the water running by taking advantage of this convenient payment option.

Customer Support is Always Available

If you ever have questions or issues with paying your Athens Utilities bill by phone, don’t hesitate to reach out to customer support.

You can call Athens Utilities at 256-233-8750 during regular business hours for assistance. Their team can help troubleshoot any payment issues, update your account information, cancel recurring payments, change due dates, and more.

Customer support is available Monday thru Friday from 8:00 am to 4:30 pm. You can also email questions to [email protected] for a quick response.

Avoid Scams – Call Athens Utilities Directly

Unfortunately, scammers sometimes pose as Athens Utilities and call customers requesting immediate payment and threatening disconnection. Never provide personal or financial information over the phone unless you initiated the call directly to the Athens Utilities verified payment line at 1-855-760-0921.

If you receive a suspicious call from anyone claiming to represent Athens Utilities and demanding payments, just hang up. You can then directly call Athens Utilities to report the scam call and confirm your account status.

Only use the Athens Utilities phone number listed on your monthly bill to make payments. Beware of any other numbers, as they may be scam attempts to steal your money and data. When in doubt, reach out to Athens Utilities directly for confirmation.

Paying Your Bill Should Be Simple

Paying monthly bills can be a hassle – but it doesn’t have to be with the convenience of phone payments to Athens Utilities.

Sign up for automated payments today to simplify bill pay and ensure on-time payments every month. Then relax knowing your critical utilities are taken care of in a timely manner.