How to Use AUM Online Bill Pay for Easy Utility Bill Management

It can take a lot of time to pay utility bills, especially for property management companies or landlords who have a lot of rental properties. Luckily, American Utility Management (AUM) has an easy-to-use online bill pay system that lets you keep track of all your account activity and utility payments. This complete guide will tell you everything you need to know to use AUM’s online bill pay to easily handle your utility bills.

Overview of AUM Online Bill Pay

AUM is a utility management company that helps commercial and multifamily building owners keep energy costs and utility bills under control. Their online bill pay portal provides a centralized dashboard where clients can easily:

• View all utility accounts in one place
• Check pending and previous statements
• Make one-time or recurring payments
• Set up autopay
• Download billing reports
• Access payment history
• Update account info and payment methods
• Submit meter readings
• Communicate with AUM support

Some key benefits of using AUM’s online bill pay system include:

• Time savings – no more sorting paper statements or mailing checks
• Payment tracking – clear visibility into what bills are paid
• Lower late fees – autopay ensures on-time payment
• Easy reporting – download billing data for audits or taxes
• Secure storage – access statements anytime

Getting Started with AUM Online Bill Pay

To start using AUM’s online bill pay, you first need to become an AUM client and have your utility accounts set up for consolidated billing and payment under your AUM portal. Here is an overview of the setup process:

• Sign up for AUM – Contact one of their utility cost specialists to discuss your needs and get pricing.
• Provide account info – Submit details on all your utility accounts to be transferred to AUM billing.
• Account setup – AUM will contact the utility providers and handle transferring the accounts.
• Access online portal – Once your accounts are active, you will be able to log into the online dashboard.

It may take 30-60 days to fully transition accounts over to AUM. But once everything is set up, you can immediately start benefitting from simple centralized billing and payment.

Navigating the AUM Online Bill Pay Dashboard

The AUM online bill pay dashboard offers a user-friendly interface to manage your utilities. Here are the key sections:

• Accounts – Listing of all active utility accounts shows balance, due date, meter status, last bill, and quick access to make a payment.

• Payments – Payment history shows all bills paid and scheduled payments View, edit, or cancel upcoming autopayments

• Statements – Access PDF copies of current and past utility bills going back 13 months

• Settings – Update user profile, payment methods, communication preferences.

• Support – Ways to contact AUM support including live chat.

• Documents – Download billing summary reports and data exports as needed.

The dashboard allows single sign-on access to view details and make payments for electricity, water, sewage, gas, trash, internet service, and any other active utility or telecom accounts.

Making One-Time Payments

When you receive a new statement or want to pay an outstanding balance, making a one-time payment is simple:

• Go to Accounts and select the utility provider account
• Click “Make Payment”
• Enter payment amount and complete checkout
  • Saved payment methods make checkout fast
• Confirmation page shows payment details

One-time payments are easy to make as needed, but setting up autopay provides even more convenience.

Setting Up Autopay for Utility Bills

By enabling autopay, your AUM account will automatically pay the full or minimum amount due on each utility bill on the scheduled due date so you never miss a payment. To start autopay:

• Go to Accounts and select the utility account
• Click “Manage Autopay”
• Choose from two autopay settings:
  • Pay full balance on due date
  • Pay minimum amount on due date
• Save payment method
• Autopay will activate for next bill

You can update or cancel autopay at any time. Just be sure you have a valid payment method saved.

Uploading Meter Readings

For utilities billed based on usage, like water, electric, and gas, AUM requires regular meter readings to generate accurate statements. It’s simple to submit readings:

• From Accounts, select the metered utility
• Click “Send Meter Reading”
• Enter new reading and upload image of meter if needed
• Click submit

Submit readings as required to avoid estimated charges on statements.

Getting Support from AUM

If you ever need help managing your online bill pay or want to discuss your utility accounts, AUM offers responsive customer support:

• Live chat – Chat with a support rep through the online portal
• Email – Reach the support team at [email protected]
• Phone – Call 800-349-6247 weekdays from 8am to 8pm EST

AUM wants to provide an exceptional client experience. Don’t hesitate to reach out with any questions or issues.

Key Benefits of AUM Online Bill Pay

Streamlining utility billing and payments with AUM online bill pay offers many advantages:

• Time savings from consolidated accounts and autopay
• Payment tracking through detailed reporting
• Lower late fees thanks to automated on-time payments
• Enhanced budgeting with predictable statements
• Secure documentation through digital storage of statements

Take control over your utility costs and accounts management by leveraging the convenience of AUM’s online bill pay portal. The centralized dashboard and robust features make AUM an invaluable partner.

Overseeing utility billing for multiple properties is made simple with AUM. Their online bill pay options minimize the hassle involved in tracking numerous utility bills and payments. Consolidate your accounts under one login and take advantage of easy-to-use online payment management tools. Contact AUM today to see how they can optimize your utility billing process.