Paying your gas bill on time each month is an important responsibility as a customer of Austell Natural Gas System. As one of the major gas providers in the Austell, Douglasville and Powder Springs area, Austell Natural Gas serves thousands of residential and commercial customers across Cobb and Douglas counties. With so many customers relying on their services, Austell Natural Gas offers several convenient payment options to ensure bills get paid accurately and on time every month. In this article, we’ll explore the various ways Austell Natural Gas customers can pay their bill each month.

Online Bill Pay

For many Austell Natural Gas customers the easiest and most convenient way to pay their bill is online. Austell Natural Gas offers a secure online payment system where customers can quickly view their latest bill and make a payment.

People who want to pay their bills online should go to the Austell Natural Gas website and click on the “Pay/View Bill” link at the top of the page. This will direct you to the payment portal. From here, you have two options:

1. Make an online account—Customers can safely store their payment information and quickly log in each month by making a free account. Account holders can also view billing history and make changes to account details. Click “Register Now” and give your email address and a password to make an account.

2. Make a one-time payment – Customers without an account can still make a one-time payment by clicking “Make a Payment” and entering their account number and zip code This allows you to pay immediately without registration,

Online payments can be made using credit/debit cards ATM cards e-checks, PayPal or Venmo. It’s fast, secure, and can be done anytime of day. For many customers, online bill pay is an indispensable tool for managing monthly gas bills.

Pay by Phone

In addition to online payments, Austell Natural Gas also allows customers to pay over the phone by calling (770) 948-1841 and selecting option 2. You’ll need to have your account number handy. The automated system will guide you through the process step-by-step to make a payment by phone.

Paying by phone is useful when you don’t have easy computer access or prefer talking to an automated system. Just be aware that debit/credit card information cannot be securely stored over the phone, so you’ll need to have your card available each time you call. Still, for a quick one-time payment, the phone payment option is very convenient.

Mail-In Payment

For customers who prefer paying bills through the mail, that’s still an option with Austell Natural Gas. Each month’s bill comes with a payment remittance stub and envelope that customers can use to mail in a check or money order.

It’s recommended to mail payments 4-5 business days before the due date to ensure it arrives on time. Be sure to allow extra time for weekends or holidays that may delay mail delivery. And of course, never mail cash – checks or money orders are the safest option. While slower than electronic payments, mailing a payment is reliable for those who like paper transactions.

In-Person Payments

In addition to remote payment options, Austell Natural Gas also allows in-person payments for those who want to pay their bill at the company office. There are two ways customers can pay in person:

• Payment Kiosk – Available 24/7, this secure exterior payment kiosk accepts cash, checks, and debit/credit cards. You’ll need your account number or barcode to use the kiosk.

• Night Deposit – For after-hours payments, a night deposit box is available to drop off checks or money orders. Payments deposited after 3pm will be posted the following business day.

The payment kiosk is the most flexible option for in-person payments during or after office hours. But the night deposit also allows customers to drop off payments outside of the 8-5 office schedule.

Third-Party Bill Pay

Austell Natural Gas also allows customers to pay through third party bill pay services for added convenience:

• Western Union – Make payments at retail locations like Walmart, Kroger, and Walgreens. No membership required.

• Bank Bill Pay – Many banks allow customers to enroll in bill pay to automatically send payments each month. Contact your bank to set this up.

While not as direct as paying through Austell Natural Gas, these third-party services give customers more flexibility in how and where they can pay their gas bill each month.

AutoPay

For ultimate bill paying convenience, customers can enroll in AutoPay through Austell Natural Gas to have payments automatically deducted each month. This ensures bills are paid on time without any effort on your part.

Customers can sign up for AutoPay when creating an online account. Just check the AutoPay box when registering and provide your payment information. Each month, your bill will be paid automatically on the due date using your preferred payment method. It doesn’t get easier than that!

Avoid Late Fees

With so many payment options, there’s no reason for an Austell Natural Gas bill to be paid late. Payments are due by the due date each month, so be sure to pay on time to avoid late fees. If mailing a check, remember to account for postal delivery time. And for automatic peace of mind, sign up for AutoPay to ensure your bill is handled each month.

For bill-paying issues or questions, reach out to Austell Natural Gas customer service at 770-948-1841 for assistance. Their team will be able to help resolve any payment difficulties or confusion to keep your gas service running smoothly.

Summary

Whether you prefer the click of a mouse or the lick of a stamp, Austell Natural Gas offers a range of payment methods to fit any customer’s needs:

• Pay instantly 24/7 through the online payment portal
• Call anytime to use the automated phone payment system
• Mail in the payment stub provided with your monthly bill
• Visit the Austell Natural Gas office to use the payment kiosk or night drop
• Utilize third-party bill pay through Western Union or your bank
• Go fully automatic with AutoPay deductions from your bank account

Reliable gas service depends on paying bills accurately and on time every month. Austell Natural Gas makes it as quick and convenient as possible through this variety of payment options. Choose the method that works best for you – just be sure to pay your bill promptly each month. Austell Natural Gas is here to ensure smooth and dependable gas service for homes and businesses across Cobb and Douglas counties.