The Easy Guide to Paying Your Avista Bill by Phone

Paying your energy bill should be simple and convenient. That’s why Avista offers many options for customers to pay their bill, including paying by phone. In this article we’ll walk through everything you need to know about paying your Avista bill over the phone.

Overview of Avista Bill Pay

Avista provides electricity and natural gas to over 400,000 customers across Washington, Idaho, Oregon, Montana, and Alaska. As an Avista customer, you receive a monthly or bi-monthly bill for your energy usage.

You have several options to pay your Avista bill

• Online through the Avista website
• By phone
• By mail
• In person at an authorized pay station
• Automatic bank draft

Paying online or by phone allows you to pay immediately and confirm your payment. Mailing in a check or paying at a retail location takes longer to process.

Benefits of Paying Your Avista Bill by Phone

Paying your energy bill by phone is easy and convenient. Here are some key benefits of paying your Avista bill over the phone:

• Quick – You can make a payment immediately over the phone and get confirmation right away. You don’t have to wait for a check to arrive in the mail.

• Secure – Avista’s automated phone system is secure. You can enter payment info using your phone keypad.

• Assistance – If you need help with your bill, Avista’s phone agents are available to assist you. They can explain charges, payment plans, and programs.

• Flexible – You can pay using credit/debit card, checking account, or Avista account funds. Phone payments can be made 24/7.

• Accessible – Paying by phone only requires your Avista account number. No need to login or remember passwords.

How to Pay Your Avista Bill by Phone

Paying your Avista energy bill by phone is easy. Just follow these steps:

Step 1: Call Avista at (800) 227-9187

This is Avista’s automated bill pay phone number. You can call anytime 24/7 to make a payment.

During business hours, you have the option to speak with a customer service agent. After hours, you can use the automated system.

Step 2: Enter Your Avista Account Number

When prompted, enter your 10-digit Avista account number using your phone keypad. This connects your call to your account.

You can find your account number printed on your Avista bill. If you don’t have your bill, you can get your number through the Avista website or mobile app.

Step 3: Select Your Payment Method

After entering your account number, you will be asked to select a payment method. Options include:

• Credit or debit card
• Checking account
• Avista funds already on your account

Use your phone keypad to select your payment method. Have your payment info ready.

Step 4: Enter Payment Information

For credit/debit card or bank account payments, you will be prompted to enter your payment information using your phone keypad.

For credit/debit cards, enter your card number, expiration date, and CVV security code. For checking accounts, enter your account number and routing number.

Step 5: Confirm Payment Details

The automated system will recap your payment details and request confirmation before processing. Verify the account number, amount, and payment info are all correct.

Select 1 on your phone keypad to confirm and process the payment. Or press 2 to cancel and re-enter any info.

Step 6: Get Payment Confirmation

After you confirm, Avista will process your payment right away. You’ll receive an automated confirmation number for your records.

Write this number down in case you need to reference your phone payment later.

And that’s it! Within minutes you can pay your Avista bill over the phone using Avista’s automated system or by speaking with a customer service agent during business hours.

Pay By Phone FAQs

Here are answers to some frequently asked questions about paying your Avista energy bill by phone:

What is Avista’s bill pay phone number?

The phone number to pay your Avista bill is (800) 227-9187. This automated system is available anytime to make payments by phone.

What payment methods can I use?

You can pay by credit/debit card, checking account, or Avista account funds. The automated system will walk you through selecting your method.

Can I get a payment extension or plan?

If you need help paying your bill, speak with an Avista agent during business hours. They can explain payment plan options and energy assistance programs.

When will my phone payment be processed?

Payments made over the phone are processed immediately in real time upon confirmation. You’ll have a record of the payment right away.

Is the automated system secure?

Yes, Avista’s automated phone system uses up-to-date security to safely collect payment information and process transactions.

What if I don’t have my Avista account number?

Without your account number, an Avista agent can look up your account with your name, address, and phone number during business hours.

What are the business hours to speak with an agent?

Avista customer service agents are available from 7:00 am – 7:00 pm Pacific Time on weekdays and 9:00 am – 5:00 pm on Saturdays.

Paying your energy bill over the phone is quick, easy, and secure with Avista. If you have any other questions about Avista bill pay by phone, visit their website at www.myavista.com or call (800) 227-9187 to speak with a representative.