Simplifying Your Azusa Water And Power Bill Payments

Paying your water and power bill can feel like a chore but it doesn’t have to be! As a resident of Azusa, you have several convenient options to pay your Azusa Light & Water bill. In this article I’ll walk you through the various ways you can pay, manage, and track your water and electricity usage.

Overview of Azusa Light & Water

Azusa Light & Water is the utility provider for water and electricity services in the city of Azusa, California. They service over 20,000 customers in the area.

As a municipal utility, Azusa Light & Water is owned by the city rather than a private company. This means any profits made go back into improving services and infrastructure for Azusa residents rather than to shareholders.

Azusa Light & Water makes it easy to monitor your usage and payments through online accounts and smart meters They also offer rebates and ways to improve efficiency in your home or business.

Ways to Pay Your Azusa Light & Water Bill

Pay Online

The easiest way to pay your bill is through Azusa Light & Water’s online payment system You can make one-time payments or set up recurring payments through your online account

To start, go to www.myazusalw.com/iwr/user/login.seam and either log into your existing account or sign up for a new one.

Once logged in, you can:

• View your current balance and past bills
• Make a one-time payment by credit/debit card or e-check
• Set up recurring payments so your bill gets paid automatically each month
• Review payment history and print receipts
• Update account information and contacts

Making payments through your online account is fast, easy, and secure. You’ll receive confirmation emails each time a payment is made.

Pay by Phone

If you prefer to speak to someone directly, you can pay your Azusa Light & Water bill over the phone. Call 626-812-5225 and follow the prompts to make a payment by credit/debit card or electronic check.

Phone payments can be made 24/7. However, if you call during business hours you have the option to speak with a customer service representative.

Pay by Mail

For those who still like to pay bills the “old fashioned” way, you can mail in a physical check or money order to:

Azusa Light & Water
729 N. Azusa Ave
Azusa, CA 91702

Please include your account number on the check or money order so it gets credited properly. Allow 5-7 business days for mailed payments to process.

Pay in Person

You can drop off payments in person at the Azusa Light & Water office located at 729 N. Azusa Ave, Azusa, CA 91702.

In-person payments can be made Monday – Thursday from 7am – 5:30pm. An after-hours drop box is also available for your convenience.

Cash payments must be made in-person during business hours. Check and money order payments can be dropped in the after-hours box if needed.

Aid Programs

Azusa Light & Water partners with certain aid organizations to help customers who are struggling to pay their utility bills. Some of the available programs include:

• CARE Program – Offers 30-35% discount for qualifying low-income households
• FERA Program – Provides 18% discount for households with 3+ members and qualified income level
• Medical Baseline Allowance – Provides additional electricity allotment for those with medical needs

Contact Azusa Light & Water to learn more about eligibility and applying for these and other assistance programs.

Managing Your Azusa Light & Water Account

Creating an online account makes it easy to monitor your water and electricity usage and stay on top of payments. Here are some key features:

View Bills & Payment History

Your online account stores bills and payment receipts from the past 18 months. You can view, download, or print this information anytime.

Having payment records in one place makes tax time easier too.

Monitor Usage

Your account dashboard shows current and previous meter readings for both water and electric. This allows you to monitor your consumption patterns over time.

Any sudden spikes could indicate leaks or other issues. Tracking usage can also help motivate reductions.

Analyze Water Usage Data

Azusa Light & Water customers with smart water meters can view daily and hourly consumption data. Analyzing trends and spikes allows you to identify issues and optimize your water usage.

You can even compare your usage to other households and local weather data.

Set Notifications & Alerts

Get notified by email or text when your bill is ready, a payment is made, or when your usage hits a specified threshold. Alerts help you stay informed and avoid surprises on your utility bill.

Go Paperless

Reduce clutter and waste by opting out of mailed paper bills. With paperless billing, you’ll receive bill notifications and can view/pay online.

Update Account Details

Use your online account to update contact information, billing address, phone numbers, paperless preferences, and more. Keeping details current ensures you get important communications.

Payment Terms & Policies

Azusa Light & Water has payment policies designed to make paying your utility bills easier:

• Due date – Payment is due 25 days after the billing date. Late fees apply if payment is received after the due date.
• Extensions – One penalty-free extension is available once every 6 months for qualifying customers.
• Late fee – A late fee of $7 or 10% of the overdue amount (whichever is greater) is assessed on delinquent accounts.
• Disconnection – Accounts 60+ days past due may have service disconnected. Reconnection fees apply.
• Payment plans – Payment arrangements may be available for customers unable to pay their balance in full. You must contact Azusa Light & Water to set up a payment plan.
• Bank draft – Avoid late fees by enrolling in auto-pay bank draft. Your bill amount will automatically debit from your bank account each month.

Review the full utility billing policy guide for more details on payment rules and options.

Make Paying Your Bill Easier

Leverage online payments, account alerts, paperless billing, and other features to simplify the process. And take advantage of payment plans and assistance programs if you need some extra help. Contact Azusa Light & Water with any other questions you have.