Living in Benbrook Texas means being a customer of Benbrook Water Authority (BWA) for your water utility services. Paying your BWA water bill on time each month is important to avoid any service disruption. BWA offers various convenient payment options to fit every customer’s needs.
Understanding Your BWA Water Bill
As a BWA customer, you receive a monthly bill for your water usage and services Here is what is typically included on your bill
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How much water your home or business uses each month is used to figure this out. Rates increase with higher usage.
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Base rate – A flat monthly fee that covers operational costs.
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Trash collection – Monthly garbage collection service charges.
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Taxes – Applicable sales taxes.
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Due date – The date your payment must be received by to avoid late fees.
Review your bill carefully each month and look for any spikes in usage that could indicate a leak. Compare it to bills from the previous year to see seasonal fluctuation. Understanding your bill helps you budget and manage your monthly water expenses.
Ways To Pay Your BWA Bill
BWA offers several payment options to choose from each month:
Pay Online
The most popular payment method is through the BWA online account portal. You can make secure online payments any time from your computer or mobile device.
If you don’t already have an online account, you can easily set one up on the BWA website and gain access to these features:
- One-time payments
- Recurring auto-pay
- Paperless billing
- Usage history
- Leak alerts
- Account management
Pay by Phone
Call the BWA office at 817-249-1250 and select the billing option. You can make a payment over the phone using your credit card or checking account info.
Pay by Mail
Detach the payment stub from your paper bill and mail it along with a check or money order to:
Benbrook Water Authority
P.O. Box 26929
Benbrook, TX 76126
Make sure payment is received by the due date to avoid late fees.
Drop Box
A 24-hour drop box is located outside the BWA office at 1121 Mercedes Street in Benbrook. Simply place your payment stub and check or money order in the locked drop box anytime.
In Person
Bring your payment stub and cash, check, or credit card to the BWA office located at 1121 Mercedes Street. Office hours are Monday-Friday 8am-5pm.
Automatic Bank Draft
Sign up to have your bill amount automatically drafted from your bank account each month on the due date. No chance of forgetting – it’s done for you! Complete the auto-draft form on the BWA website.
Payment Extension
If needed, you can request a payment extension by completing the extension form on the website or contacting customer service.
Avoid Late Fees and Disruption
Pay your BWA bill in full by the due date printed on your invoice to avoid:
- Late fee of 10%
- Possible disconnection of service
- Added reconnection fees
If you are struggling to pay on time, contact BWA customer service immediately to set up a payment plan. Communication is key to maintaining uninterrupted service.
Manage Your BWA Account Online
Creating an online account on the BWA customer portal allows you to take control of your water services. Online you can:
- Pay your bill immediately
- Set up recurring auto-pay
- Go paperless
- Monitor daily usage
- Be alerted about leaks
- Update account information
- And more!
Signing up is easy:
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Visit BWA’s website
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Click on “Pay My Bill”
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Select the “Online Account Payment” tab
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Click “Register for Additional Services”
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Enter your account information and create a password
Accessing your account online makes managing your monthly water bill a breeze.
We’re Here to Help
As your local water provider, BWA wants to make bill payment as easy and stress-free as possible. We offer many payment options like online, phone, mail, auto-draft, and in person.
Create an online account to take control over your water usage and billing. If you need help paying your bill on time, please contact us to set up payment arrangements. We’re here to help! Reliable water service is important for every Benbrook resident and business.
Request to Change your Name on your BWA Account
Current BWA account holders can request to change their name on their BWA water account due to marriage or divorce by completing the Request to Change Name on Account form or in person at our office during normal business hours. A current government-issued photo ID with the new name, marriage license, or divorce decree must be provided with all account change requests.
Temporary Service is service that last no longer than 48 hours and is available for residential properties only. The fee for temporary service is $25 and includes up to 400 cubic feet of water usage. Usage above 400 cubic feet will be billed to the customer at current water rates. Customers requesting temporary service must fill out a Service Application and a Customer Service Inspection Form and pay the $25 fee prior to service being started. A current government-issued photo ID must be provided with all temporary service requests.
Add an Additional Name to Your BWA Account
Customers may add additional names to their BWA water service account by completing the Request to Add Name to Account form or in person at our office during normal business hours. A current government-issued photo ID must be provided with all account change requests.
Benbrook Water Authority – The Work
FAQ
Where to pay Henry County water bill?