A Guide to Paying Your Berkeley County Water and Sanitation Bill

Having access to clean, reliable water and sanitation services is vital. As a Berkeley County resident, it’s important to know how to easily pay your water and sewer bill to the Berkeley County Water and Sanitation department (BCWS). This comprehensive guide will walk through the available payment options, online bill pay, fees, due dates, and tips for BCWS customers.

Overview of BCWS Bill Payment

Berkeley County Water and Sanitation provides water and sewer utility services to residents and businesses in the county. Customers receive monthly bills for this service that must be paid by the listed due date.

BCWS offers the following ways to pay your water/sewer bill:

• Online via e-check or card payment
• By phone
• By mail
• In person at the BCWS office
• Night drop box

Payments are due on the 25th of each month. A late fee applies for bills paid after the due date. Review your monthly bill carefully and pay on time to avoid any additional charges.

Paying Your Bill Online

The easiest and most convenient way to pay your BCWS bill is online through the e-billing system Here’s how it works

Set Up an Online Account

First you’ll need to enroll in e-billing by creating an online account on the BCWS website. Provide your account number address, and contact information.

View Monthly Bills

After signing up, you can always log in to see your current BCWS bill, which shows how much you owe and what services you used.

Pay Online

Click on “Pay Bill” and pick whether you want to use a credit or debit card or an e-check from your bank account to pay. Enter your payment information and submit.

When you pay online, the money goes straight into your account, so you can pay even after the due date without being charged extra.

Paying by Phone

BCWS offers a 24/7 automated phone payment system at (304) 263-8566. Call anytime to make a payment from your checking account or credit card. Just have your account number and billing details handy.

Mailing In Your Payment

If you prefer to pay by check, you can mail your payment to:

BCPSSD
P.O. Box 944
Martinsburg, WV 25402

Be sure to allow 7-10 days for mailed payments to avoid late fees. Include your remittance slip and write your account number on the check.

Paying In Person

You can pay your water bill in cash, check, or money order in person at:

Berkeley County Public Service Water District
251 Caperton Blvd
Martinsburg, WV 25403

In-person payments are accepted Monday-Friday from 8am to 4:30pm.

24-Hour Drop Box

For after hours payment drop off, a 24-hour night box is located outside the BCWS office. Place your check or money order in an envelope with your account number. No cash is accepted.

Payment Methods Accepted

BCWS accepts the following payment methods without any extra fees:

• Personal check or money order
• Cash (in-person only)
• Debit or credit card (Visa, MasterCard, Discover, American Express)

Avoid Late Fees

To avoid getting hit with late bill payment fees, make sure to:

• Pay your water/sewer bill by the 25th of each month
• Pay online or in the night drop box up to midnight on the due date
• Allow 7-10 days for mailed payments to process

Manage Your BCWS Account Online

The online customer portal allows you to do more than just pay your bill. You can also:

• View billing history and payment records
• Sign up for paperless e-bills
• Update your contact information
• Set up automatic monthly payments

Accessing your account online makes managing your water services easy and convenient.

Contact Customer Support

If you have any questions or issues regarding your water and sewer service or bill payment, contact BCWS customer support:

Phone: (304) 267-4600
Email: [email protected]

The knowledgeable BCWS staff is available to assist customers weekdays from 8am to 4:30pm.

Paying your water and sewage bill is quick and painless when you use one of Berkeley County’s online or offline payment options. Sign up for e-billing and automatic payments to make it even simpler. Just be sure to pay each bill on time to avoid late fees. BCWS makes it easy to access your account and pay from home 24/7.