A Comprehensive Guide to Paying Your Big Sandy Water Bill Online

As a customer of Big Sandy Water District in Kentucky paying your water bill quickly and easily is important. Gone are the days of mailing checks or calling in payments. Big Sandy Water now offers online bill pay through their website and mobile app to provide customers with simple, convenient payment options.

As a Big Sandy Water customer myself, I want to walk through the complete process for setting up online bill pay and managing your water account digitally. Read on for a full guide to getting started!

Benefits of Paying Online

Here are some of the key advantages that come with paying your Big Sandy Water bill online:

• Pay anytime, 24/7 – Even at night or on weekends/holidays
• Auto-pay setup – Never miss a payment or deal with late fees
• Payment history access – View past bills and payments
• Account management – Update info, monitor usage
• Quicker processing – Payments post instantly
• Paperless billing – Reduce clutter and waste

Paying online saves you time and gives you more flexibility and control over your water account,

Getting Started with Online Bill Pay

Before you can pay your water bill online, you need to sign up for an account on Big Sandy Water’s bill pay website. There are two ways to sign up:

Option 1: Via Big Sandy Water Website

• Go to new.nexbillpay.net/bswdky
• Click “Sign Up” under the login fields
• Enter your account number, email, phone, and create a password

Option 2: Via AuthorityPay Website

• Go to bswd.authoritypay.com
• Click “Create Account” in the top right
• Fill in your account details and create a password

Once your account is created, you can start accessing billing features immediately.

Making One-Time Payments

When you receive a new water bill, paying it is quick and simple:

• Log into your account
• Select “Make Payment”
• Choose a payment amount
• Enter your credit/debit card or bank account info
• Review payment details and submit

Your payment will post instantly to your account. You’ll receive a confirmation email with your receipt.

Setting Up Auto-Pay

To save yourself time and avoid late fees, enable auto-pay:

• In your account, choose “Auto-pay”
• Pick a payment date and payment source
• A recurring payment will be scheduled on that date each month

You can update or cancel auto-pay at any time if needed.

Getting Alerts and Reminders

Within your online account, you can opt to receive email or text alerts when:

• Your bill is ready
• Payment is due
• Payment successfully processes
• Balance is past due

These help you stay on top of your water account.

Going Paperless

To reduce waste and clutter, go paperless by:

• In account settings, choose “Paperless billing”
• New bills will only be viewable online
• You’ll get email alerts when ready

You can switch back to paper anytime.

Monitoring Water Usage

Your account dashboard provides helpful usage graphs so you can identify spikes and track trends over time. This allows you to better understand your household’s water usage.

Avoiding Late Fees

With 24/7 online access, you can pay your bill anytime before the due date, avoiding late fees even if you pay at night on the due date.

Updating Account Information

Within your profile, you can easily update your:

• Contact information
• Password
• Payment methods
• Paperless preferences
• Auto-pay settings

Keeping details current ensures smooth billing and uninterrupted service.

Getting Customer Support

If you ever need help with the online bill pay system, Big Sandy Water’s customer support agents are available by phone and email to assist customers and answer questions.

Paying your Big Sandy Water bill online is the ideal way to simplify water account management. With your secure online account, you gain 24/7 self-service access to pay bills, set up auto-pay, monitor usage, go paperless and more. Sign up today to start reaping the many benefits!