If you live or work in Burbank California, chances are your water and electricity services are provided by Burbank Water and Power (BWP). Paying your monthly BWP utility bill is easy through several convenient payment options. This guide will walk through everything you need to know about paying your Burbank Water and Power bill.
Overview of Burbank Water and Power
Burbank Water and Power is the city-owned utility providing water and electric services to residents and businesses in Burbank. BWP serves around 55,000 electric and 34,000 water customers.
As a municipal utility, any revenues earned by BWP go back into improving infrastructure and operations to benefit Burbank customers. BWP offers competitive rates and great customer service.
It is important to pay your BWP bill in full and on time each month to avoid any late fees or service disruptions Read on to learn the easy ways to pay.
BWP Bill Payment Options
BWP offers multiple convenient payment options including:
- Online
- Phone
- In person
- Drop box
- Auto-pay
Paying Online
The fastest and most convenient way to pay is through BWP’s online payment portal
- Visit www.burbankwaterandpower.com
- Click on “Pay Bill”
- Enter account number and ZIP code
- Select payment amount
- Input payment details
- Submit payment
Online payments can be made using Visa, Mastercard, Discover or electronic check. You can also set up auto-pay online to have payments processed automatically each month.
Paying by Phone
Call (818) 238-3700 to reach BWP’s automated telephone payment system. Have your account number ready and follow the prompts to make a payment.
Paying by Mail
Detach the payment stub from your paper bill and mail along with a check or money order payable to BWP to:
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631
Please allow 5-7 days for mailed payments to process.
Paying In Person
Bring your bill or know your account number to pay in person at the BWP office:
Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502
In person payments are accepted Monday-Friday from 8:00am-5:00pm. Cash, check, money order, and credit/debit cards are accepted.
Using a Drop Box
BWP has drop boxes located around the city where you can leave a check or money order payment:
- BWP Office – 164 W. Magnolia Blvd.
- Police/Fire Building – 311 E. Orange Grove Ave.
- City Hall – 275 E. Olive Ave.
- Joslyn Adult Center – 1301 W. Olive Ave.
- Izay Park – 1111 W. Olive Ave.
- Tuttle Adult Center – 1731 N. Ontario St.
Please do not deposit cash in the drop boxes.
Auto-Pay
For convenient automatic payments each month, enroll in auto-pay through your online account. On the due date, your payment will be debited from your selected credit card or bank account.
Understanding Your BWP Bill
Your monthly BWP utility bill provides a summary of your water and electric charges. It also shows your usage history and account details. Key sections include:
- Account summary
- Usage graphs
- Electric and water service details
- Billed usage history
- Solar details (if applicable)
If you have questions on reading or understanding your bill, contact BWP customer service for help.
Avoid Late Fees
BWP bills are due by the date printed on your statement, typically 20 days after billing. Late payments incur a penalty fee of 1.5% per month.
Set up auto-pay or make sure to pay your bill early each month to avoid any late fees. A late fee can also negatively impact your credit.
If you are having trouble paying on time, contact BWP immediately to discuss payment plan options and avoid service interruption.
Go Paperless with Online Billing
Going paperless by signing up for online billing helps the environment and keeps billing information handy in one place.
To enroll:
- Log into your BWP online account
- Click on “Paperless Billing”
- Select to receive bills electronically
You’ll get an email each month to view and pay your new bill online.
Paying your BWP utility bill is fast and easy through the many payment options available. Sign up for online access today to take control of your account!
Drop Off Your Payment
Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account. It can take up to 48 hours for your payment to post to your account. Because of this, BWP does not recommend using a payment box if you need to make a time-sensitive payment.
Payment OptionsLooking for ways to pay your utility bill? Here are several ways that you can make a payment!
Create your online account to enjoy the convenience of viewing your monthly bill and making payments online. You have the option to save your debit card, credit card, or bank information in your online account. You can also enroll in Automatic Payments, Budget Billing, or set up a Pay Plan through your online account. Credit/debit card payments are subject to a $2.99 convenience fee up to $500, and a 1.99% fee for payments over $500, per transaction. Electronic check payments have a convenience fee of $2.99.
Burbank Water & Power’s On Line Bill Pay
FAQ
How do I contact Burbank Water and Power?
How do I pay my Ladwp bill without logging in?
How many customers does Burbank Water and Power have?
Who owns Burbank Water and Power?
Does Burbank Water & Power charge a late fee?
Avoid Additional Charges Burbank Water and Power charges a 1.5% late fee on unpaid balances not received by the due date printed on the bill. Bills become delinquent 21 days after the date the bill is issued. Create your online account to enjoy the convenience of viewing your monthly bill and making payments online.
How do I send a bill stub to Burbank Water & Power?
Send your bill stub with your check or money order to : Burbank Water and Power P.O. Box 631 Burbank, CA 91503-0631 Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account.
Can I put cash in a payment box in Burbank?
Payments can be dropped off in payment boxes throughout Burbank. Please DO NOT put cash in payment boxes. Payments are not considered paid until posted to your BWP account. It can take up to 48 hours for your payment to post to your account. Because of this, BWP does not recommend using a payment box if you need to make a time-sensitive payment.
Does Burbank have a utility users tax?
The utility users tax is Burbank voter approved and allows for 7% of electric revenues to be transferred to the city’s general fund for services such as Police, Fire, Library and Parks. See more information. Electric and Water Rates May Change Click here to view our up to date fee schedule.