Simplify Paying Your Water Bill with Carroll County Water Authority’s Online System

Having a reliable source of clean water is something we often take for granted. But behind the scenes, water authorities work hard to supply water and handle billing. At Carroll County Water Authority (CCWA), we aim to make bill paying as convenient as possible for our customers. Read on to learn how CCWA’s online bill pay system allows you to easily view, manage, and pay your water bill.

Creating an Online Account

To take advantage of CCWA’s online bill paying the first step is setting up your online account. Here’s how simple it is

• Go to ccwaga.municipalonlinepayments.com and click “Sign In/Register” at the top.

• Click the “New customers start here” link.

• Enter your 10-digit CCWA account number with no dashes.

• Create a username, password, security questions, and contact info.

• Agree to the terms and conditions,

It only takes about 5 minutes to register and create your account. You’ll receive a confirmation email to validate your account. Then you’re ready to start managing your CCWA water account online!

Viewing Your Water Usage

Once your online account is set up, you can view details on your water usage each month. Monitoring your consumption regularly makes it easy to catch leaks or other changes.

To check your monthly usage:

• Login and click on “Consumption” in the top menu.

• Select your account if you have multiple.

• Here you’ll see a graph of your usage in gallons for each month.

• Click any month to see your exact usage for that time period.

Having this usage data available in your online account allows you to closely track your water consumption from home.

Going Paperless

Tired of paper clutter from mailed bills? The CCWA online system makes it easy to go paperless with just a few clicks.

To enroll in paperless billing:

• In your account, click “My Profile”.

• Check the box next to “Go Paperless”.

• Enter your email address.

• Click “Save”.

Now your bill will be sent right to your email each month instead of by mail. No more misplaced bills or forgotten due dates! Going paperless helps you manage bills digitally and reduces waste.

Paying Your Bill Online

The convenient online system allows you to view and pay your CCWA water bill in just minutes. When your new bill is available:

• Login and click on “Pay Bill” at the top.

• Select the account you want to pay.

• Enter the payment amount from your bill.

• Choose a payment method – credit/debit card or bank account.

• Enter your info and submit payment.

The online payment is fast, secure, and processed immediately. You’ll receive a confirmation email with your payment details as well. Paying your water bill online is the perfect hassle-free solution!

Setting Up Auto Pay

For maximum convenience, the online system gives you the option to enroll in auto pay. With auto pay, your bill is paid automatically each month, so you never miss a payment.

To set up auto pay:

• Go to your “My Profile” page.

• Click on “Auto Pay Accounts”.

• Check the box to enable auto pay.

• Choose your payment method and enter the details.

• Pick the day each month that works best for you.

• Save your preferences.

And that’s it – your CCWA water bill will now be paid on schedule each month with no effort needed from you. Going on vacation? Auto pay has you covered. Super convenient!

Account Management Features

Beyond just bill pay, CCWA’s online system allows you to manage all aspects of your water account digitally at your convenience:

• Update your contact information

• View payment history

• Sign up for paperless billing

• Set up auto pay

• Request service on/off

• Enroll in budget billing

• Receive notifications

• Access customer support

Managing your CCWA water account is quick and easy thanks to the powerful online portal. Sign up today to take advantage of the many benefits!

Accessing Customer Support

The CCWA customer service team is available to assist if any questions come up while using the online system:

• Call – 770-832-1277, Monday to Friday, 8am to 5pm. Speak directly with a representative.

• Email – Send a message to [email protected]. Responses provided during business hours.

• Chat – Use the live chat during normal hours when logged into your account.

• In person – Visit the CCWA office at 556 Old Bremen Rd in Carrollton.

However you like to connect, the friendly CCWA customer support staff is here to help with any account or billing needs. Reach out anytime!

CCWA’s online bill pay system allows customers to easily monitor usage, receive paperless billing, pay online, and manage their water account digitally. Sign up for an account today to simplify your bill paying experience!