How to Pay Your CenterPoint Energy Bill by Phone

Centering your busy schedule around an in-person bill payment can be a hassle. For fast and easy utility bill payment, CenterPoint Energy offers several phone payment options. Read on to learn how CenterPoint Energy customers can pay their gas or electric bill conveniently over the phone.

Call CenterPoint Directly

The quickest way to pay your CenterPoint Energy bill by phone is to call CenterPoint directly at one of their toll-free customer service numbers. CenterPoint has dedicated phone lines for customers in different regions of Texas:

• 800-427-7142 for South Texas
• 800-259-5544 for East Texas
• 800-376-9663 for Beaumont

When you call, an automated greeting will provide prompts to route you to the right department. Select the billing and payments options.

Then follow the automated prompts to enter your 10-digit CenterPoint account number and the exact amount due. You can make a payment from your bank account or a debit/credit card. Talk to a live agent if you need assistance entering payment details.

Payments made before 5 PM central time on a business day are typically credited to your account the same day. This allows you to avoid late fees and maintain uninterrupted service. CenterPoint does not charge convenience fees for payments made directly over the phone.

Set Up One-Time Payments

In addition to immediate phone payments, you can call CenterPoint to schedule a future one-time payment from your checking or savings account This is useful if you want to schedule the payment closer to your due date

When you arrange a one-time phone payment with CenterPoint, they will automatically debit the payment amount you specify on the date you request. For these scheduled payments, you will need to provide your bank routing and account numbers.

Enroll in AutoPay

For hassle-free bill payment each month consider enrolling in CenterPoint Energy AutoPay. With AutoPay you authorize CenterPoint to automatically deduct your monthly bill payment from your bank account on the due date.

To enroll in AutoPay, you’ll need to call CenterPoint and provide them with your bank details. Going forward, CenterPoint will withdraw your monthly bill amount directly from your bank, saving you time and avoiding late fees. You can call to cancel or change your AutoPay whenever needed.

Speak With a Customer Service Agent

For more complex billing questions or payment assistance, you can opt to speak with a CenterPoint Energy customer service agent. When prompted by the phone system, select the option to talk to a representative.

Explain your situation to the agent. They can take a payment over the phone, set up payment arrangements for large balances, provide due date extensions, clarify your bill, change your account details, and more. Customer service can also explain available bill assistance programs if you are struggling to pay.

Phone Payment Tips

To streamline paying your utility bill by phone, keep these tips in mind:

• Have your account number ready – CenterPoint will need to verify your identity with your 10-digit account number before processing any payment or account changes.

• Know your exact balance – For immediate payments over the automated system, enter your outstanding balance down to the penny.

• Remember key deadlines – Phone payments made by 5 PM central time on a business day will be credited the same day to avoid late fees.

• Save payment receipts – When you pay by phone, get the confirmation number and save any emailed receipts for your records.

• Set payment reminders – If using a one-time scheduled phone payment, set a reminder on your calendar so you remember the payment date.

• Check for fees – CenterPoint Energy does not charge extra fees for phone payments, but your bank may assess a fee if paying from a debit card.

Avoid Late Fees and Disconnection

Paying your CenterPoint Energy bill on time is crucial to avoid late payment penalties and potential service disconnection. If your account becomes past due, CenterPoint may add a 5% late fee. Severely delinquent accounts can have utilities disconnected.

Avoid these issues by paying your bill in full by the due date using one of CenterPoint’s convenient phone payment methods. Set payment reminders on your calendar and enroll in AutoPay for assured on-time payment. Keep your CenterPoint account current to prevent unnecessary fees or disruption to your gas and electric service.

Phone Payment Options for CenterPoint Customers

With CenterPoint Energy’s user-friendly phone payment system, paying your utility bill is quick and painless. Contact CenterPoint directly to make one-time payments or scheduled future payments from your bank account. Enroll in AutoPay to have your bill paid automatically each month. Speak to an agent to handle complex billing questions and receive personalized assistance. Use these reliable phone payment solutions to keep your CenterPoint account paid on time every month.