Central Hudson offers several ways to pay your utility bill conveniently including by phone. You can call Central Hudson directly at 845-452-2700 to speak with a representative who can assist you in making a payment or answering any billing questions you may have.
Overview of Paying Your Central Hudson Bill by Phone
Paying your Central Hudson energy bill over the phone is a quick and easy option for customers. Here’s what you need to know:
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Speak to a live agent – Calls to 845-452-2700 are routed to the correct department to get your questions answered or payment processed.
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Available 24/7 – Representatives are available to take your call around the clock, any day of the week.
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There are several ways to pay: you can use a credit or debit card, an electronic check, or set up auto-payment for new customers.
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Confirmation provided – You’ll receive payment confirmation details verbally and by email, text, or mail.
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Other questions answered: Agents can help with billing questions, service requests, reporting outages, and more.
Step-by-Step Guide to Paying by Phone
Follow these simple steps to pay your Central Hudson bill over the phone:
1. Call 845-452-2700
If you call this main customer service number, it will connect you to the right department for billing and payments.
2. Provide Account Information
The agent will first need to pull up your account, so have your 10-digit account number ready along with the primary account holder’s information.
3. Select Payment Amount
Decide if you want to pay the full balance, minimum amount due, or a different custom amount.
4. Choose Payment Method
Opt to pay with a credit/debit card, checking account, or savings account.
5. Provide Payment Details
Supply the payment source account number and any other verification details needed to process the transaction.
6. Get Confirmation
Make note of the confirmation number and any other payment details provided by the agent.
And that’s it! The payment will be applied to your account shortly to avoid any late fees or disruption of service.
Helpful Tips for Paying by Phone
Keep these tips in mind for a smooth phone payment process:
- Have all account details on hand before calling.
- Double check payment amounts before approving.
- Note confirmation details for your records.
- Call during off-peak hours to reduce hold times.
- Set reminders for upcoming due dates.
- Ask about auto-pay enrollment to skip future calls.
What Payment Methods Can Be Used?
When you call to pay your Central Hudson bill, you have several payment method options:
- Debit/Credit card – Visa, MasterCard, Discover, American Express
- Checking account – Provide routing and account numbers
- Savings account – Supply routing and account numbers
- Auto-pay enrollment – new signup for recurring payments
Agents will walk you through any verification steps required to process payments by card or bank account.
What Other Questions Can Be Addressed?
In addition to making a payment, Central Hudson’s customer service agents can assist with:
- Questions about your current bill or charges
- Checking your account balance
- Setting up new service or terminating existing service
- Reporting power/gas outages
- Addressing service problems or damage
- Providing payment plan options if needed
- Updating personal contact information
- Reviewing energy usage and history
Don’t hesitate to inquire about any billing or service needs during your call – that’s what our reps are here for!
Can I Enroll in Auto-Pay Over the Phone?
Yes, our agents can easily get you signed up for automatic payments over the phone. This convenient option deducts your monthly balance automatically on the due date via your chosen payment method.
To enroll in auto-pay by phone:
- Request enrollment when making a payment
- Select the date each month for debits
- Provide account details for payments
- Authorize with a recorded verbal agreement
Once set up, you’ll receive an enrollment confirmation by email or mail. You can cancel or change auto-pay anytime by calling Central Hudson.
What If I’m Having Trouble Paying My Bill?
We understand financial hardship can happen unexpectedly. If you anticipate having difficulty paying your Central Hudson bill on time, call us at 845-452-2700 to discuss potential solutions, including:
- Deferred payment plan – Spreads past due balance over 3-6 months
- HEAP assistance – Helps income-eligible customers pay energy bills
- Budget billing – Consistent monthly amount based on usage history
- Bill credits – One-time credits offered in some cases
- Conservation tips – To help lower your energy usage and costs
Our reps will explore all options to get your account back on track. Don’t wait to call if you need help!
Can I Speak to an Agent in Spanish?
Si! Central Hudson has Spanish speaking representatives available to assist Spanish-speaking customers. When you call 845-452-2700, inform the first agent you’d like to speak with a Spanish representative.
They will transfer your call to ensure you can communicate all your account needs effectively. Online account resources are also available in Spanish at www.cenhud.com/es.
Paying your Central Hudson energy bill by phone is fast, convenient, and secure. Live agents are ready to take your call 24/7 at 845-452-2700 and can process payments, provide balance details, answer billing questions, set up auto-pay or payment plans, and more. With numerous payment methods accepted and quick confirmation, maintaining your account by phone is easy. Don’t hesitate to call Central Hudson’s customer care center whenever you need assistance.
How to Lower Your Central Hudson Bill
All Central Hudson customers are free to choose their energy supplier. You can choose from a list of certified ESCOs by comparing their rates and plans with the Price to Compare.
To make your life easier, you can use Arborâs free TrueRate Protection to check if youâre getting the best rate against the Price to Compare.
Arbor scans the market and gives you the best rates you can get in your service territory with Central Hudson. When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.
You can use the free savings calculator to find out how much you could save in each case. Electricity payments can be complicated, thats why a lot of people trust Arbor to manage their electricity service, so they end up saving on their energy bills.
You can reduce your bill further by installing energy-saving upgrades in your home. You can check out Central Hudsonâs store to go through some upgrades here. You can also get rebates on installing energy-efficiency upgrades. You can learn more about saving on your bill here.
How to Pay Your Bill
There are six ways to pay your Central Hudson bill. You can change your payment method at any time.
- Online: You can pay your Central Hudson energy bill online using your bank account or credit/debit card. You can make it easier to do if you opt for e-Bills.
- Direct Pay: Enrolling in Direct Pay means that your monthly bill is automatically deducted from your bank account each month. You can learn more here.
- In-Person: You can pay your bill in person at authorized payment centers, such as Price Chopper Supermarkets, Walmart, and Kmart locations. You can find a payment location near you here. Keep in mind that some of the payment centers may be temporarily unavailable due to the coronavirus pandemic (COVID-19).
- Pay by Mail: You can mail a check or money order to pay your bill.
- Pay by Phone: You can pay your bill on the phone using your checking account or credit/debit card.
- Pay by Text or Mobile App: You can pay your bill through text or mobile app using a checking account number.
You can learn more about billing and payment options here.
CHATS: I need help paying my bill
FAQ
Where can I pay my Central Hudson bill?
What is going on with Central Hudson billing?
Can I pay Central Hudson with a credit card?
Where can I pay my Central Hudson Bill?
Listed below are current payment agents within Central Hudson’s service territory but you may also make payments at additional Western Union bill payment locations, even if outside of Central Hudson’s service territory. A list of the many convenience stores, supermarkets and other businesses where you can pay your Central Hudson bill in person.
Does Central Hudson have a budget billing service?
Central Hudson has a budget billing service where consumers pay the same amount for 11 months, based on your historical usage. The 12th month is adjusted for differences in usage throughout the year. You can request this service on Central Hudson’s website.
How do I contact Central Hudson Gas & Electric?
For Central Hudson Gas & Electric Customers: Calls about your electric and natural gas service (including billing questions, reporting an outage, to connect or disconnect service, etc.) should be placed to our Call Center’s automated telephone service, at (845) 452-2700 or (800) 527-2714 .
What payment methods does Central Hudson accept?
Central Hudson accepts Visa, Discover, and Mastercard. Cash is widely accepted at bill payment locations, but many do not accept checks. You can pay your electricity or gas bill in a Central Hudson office, or at a number of designated locations. Unless otherwise noted, all locations accept bill payment by credit card.